2. Incoming communication Diagram A0 Carry out business activity 2 Outgoing communication Manage records 3 Result, deliverable Mandate External requests Records Records to be destroyed Requested records Reproduced/ reproducible records Information about records Request Manage RM framework 1 RM performance info requirements of RM system Technological infrastructure instruments Business performance info Organisational requirements Legal requirements RM framework/guidelines Accountability (reports) Info about trained staff RM competencies

3. Manage RM Framework A1

4. Diagram A1 Establish RM framework 2 Evaluate performance/ adequacy 4 Information about performance/ changes (business/RM) Evaluation information Account. reports Info about trained staff Techn. infrastructure Process and system Requirements Performance criteria Implementation plan Capacity assessment Risk analysis Functional requirements for RM Business requirements Need for records Info about business processes mandate Analyse needs/ risks 1 Implement framework 3 Metadata req-s for organising records Legal requirements RM framework Synthesised record requirements Integrated RM functionality RM HRM instruments

5. Diagram A1.1 Mandate/ Juridical requirements Information about relevant business processes Need for records Functional requirements for RM Info about records Identify/describe business processes 1 Identify need for records 2 Identify juridical/ business risks 3 Business procedures Performance info Risk analysis Specifications of auth. records Organisational requirements Information about business activities A1 Analyse needs

6. Establish RM Framework A1.2

7. Diagram A1.2 Establish rules for access 4 Determine business requirements for records 1 Establish appraisal policy/criteria 2 Information about business activities Preservation strategy State of art technology Access framework Security/ privacy requirements Retrieval requirements Appraisal policy Risk analysis Usage of records Appraisal policy Specify RM framework 5 Information about RM Functional requirements for RM Synthesised record requirements Need for records Business needs Requirements for organising records A1.2 Establish LC-framework Establish preservation policy/criteria 3

8. Determine business requirements for records Derive properties per record type critical for authenticity Determine rules for organising records and metadata requirements Determine brequirements for reconstituting or presenting records and/or their aggregates Synthesise requirements for records

9. Diagram A1.2.4 Establish retrieval requirements 1 Establish privacy policy/rules 2 Identify access rights 3 Establish IPR policy/rules 4 Establish security policy 5 Establish access framework 6 Information about IPR rights Copy rights requirements Information about critical material Security policy Security requirements Security policy Access framework Organisational/ business requirements Juridical requirements Info about critical material Privacy policy retrieval requirements (+requirements user interface) Metadata framework Usage info Establish Access Framework

10. Implement Framework A1.3

11. DiagramA1.3 Develop infrastructure 2 Manage implementation 1 A1.3 Implement framework Info about trained staff RM instruments Technological infrastructure RM process and system requirements Retrieval requirements Security requirements Integrated RM functionality Metadata requirements for organising records Synthesised records requirements Performance criteria Monitor implementation 3 Information about implementation progress Implementation plans & Progress reports Implementation Progress reports RM framework Capacity assessment & Implementation plan(s) Information about situation in org. Info about changes Evaluation performance

12. Manage Implementation A1.3.1

13. Analyse situation/ capacity level Design strategies Establish implementation plans Diagram 1.3.1 RM framework transition Strategies Capacity & Implementation plan(s) Progress information Capacity assessment Evaluation information Implementation progress reports Information about organisation

14. Develop Infrastructure A1.3.2

15. Diagram A1.3.2 Select technologies 1 Design RM infrastructure 2 Develop instruments 3 Train staff 4 Develop performance criteria 5 Information about staff Info about trained staff Information and communications technology technical specifications Identified technologies Business needs Specification of auth. records Technological infrastructure Integrated RM functionality Security requirements RM system requirements Retrieval requirements Responsibilities Design of RM processes Functional RM requirements RM-framework Retrieval requirements Performance criteria Metadata rules Training course RM framework Juridical requirements standards Info about business activities RM competencies RM instruments

16. Manage Records A3

17. Diagram A3 reports Capture 1 Maintain 2 Facilitate access 3 Collect performance information 4 Records to be destroyed Requested records/ packages Preservation strategy Reproducible authentic records Information about records Requests Processed requests Reproduced records Search questions Search result Rejected requests Usage & performance info Access policy A3 Manage Records Registered & classified records Appraisal criteria Request for more information Registration rules Keywords Registration information Metadata rules Records