1. CitiTech Systems Managing for Results Justifying Maintenance Budgets and Getting Projects Funded Presented by: Brian McKiernan, President CitiTech Systems, Inc.

2. CitiTech Systems The Challenge Budgets are tight. –Programs, projects, service cut –Rhode Island closes 14 days Costs are increasing. –People, equipment, material, contractor –Increased demand for services Quality of Service suffers. –Work demand exceeds funding

3. CitiTech Systems A Proven Solution Focus on Service! –Quality service sets priorities. Control costs –Manage resource costs –Integrate systems Improve efficiency & effectiveness –Be pro-active. Spot trends, problems Prove It! –Work Plans & Budgets –Customer surveys

4. CitiTech Systems

5. A Roadmap to Success Make a plan and set LOS standards Identify what work you do by activity Activity-based performance guidelines –Annual work quantities / ADP –Resource requirements & costs –Develop performance-based work plan and budget Evaluate current LOS Update the plan and submit budget

6. CitiTech Systems Maintenance Management Model Planning Organizing Directing Controlling Community Standards Available Resources Activity Guidelines Work Activities Inventory Condition Assessment Level of Effort Level of Service Resource Availability Work Calendar Work Backlog Work Reporting/ Inspections Management Review 1 2 Work Requests Update Infrastructure Assets Performance/ Cost Analysis Work Scheduling and Assignments Workload Distribution Annual Work Program and Budget 34 Update Plan Objectives

7. CitiTech Systems Evaluating LOS is the key! Determine desired Level of Service –Customer comments –Management priorities

8. CitiTech Systems Fixing a Pothole Identify the distress and related assets

9. CitiTech Systems Fixing a Pothole Identify measurement units and target grade. Common-sense condition evaluation standards Set a target grade for each evaluated distress

10. CitiTech Systems Evaluating LOS is the key! Determine desired Level of Service –Customer comments –Management priorities Determine current Level of Service –Inspections & customer comments –Evaluate desired/current LOS

11. CitiTech Systems Fixing a Pothole Evaluate desired/current LOS condition.

12. CitiTech Systems Evaluating LOS is the key! Determine desired Level of Service –Customer comments –Management priorities Determine current Level of Service –Inspections & customer comments –Evaluate desired/current LOS Evaluate desired vs. current LOS to adjust work effort

13. CitiTech Systems Fixing a Pothole Evaluate LOS and adjust work effort.

14. CitiTech Systems Evaluating LOS is the key! Determine desired Level of Service –Customer comments –Management priorities Determine current Level of Service –Inspections & customer comments –Evaluate desired/current LOS Evaluate desired vs. current LOS to adjust work effort Update work plan and prepare budget

15. CitiTech Systems Fixing a Pothole Update work plan and adjust budget.

16. CitiTech Systems Bottom-line Benefits C.A.R.E. – “Customers are really everything!” Adopt best business practices Improve efficiency & effectiveness Develop performance-based budgets using Level of Service justification Pro-active planning & budgeting Better evaluation of operations

17. CitiTech Systems For more information … CitiTech Systems, Inc. P.O. Box 7626 Rapid City, SD 57709 Phone: 605-348-5069 Web: http://www.cititech.comhttp://www.cititech.com Email: corporate@cititech.comcorporate@cititech.com

18. CitiTech Systems Questions & Comments