1. PROJECT SPONSOR: CHAMPION TOYS INC Timucin ALBAYRAK Rauf GADAR

2. BUSINESS NEEDS: This project has been initiated to establish control on our inventory as well as to increase sales by reaching new customers and to better serve customers using a web-enabled sales support application. This project has been initiated to establish control on our inventory as well as to increase sales by reaching new customers and to better serve customers using a web-enabled sales support application.

3. BUSINESS REQUIREMENTS Champion Toys does mall business around Texas. Currently we don’t have database server so we don’t have control on our inventory. Moreover using the web- enabled sales support, customers should be able to search and buy products of Champion Toys. Champion Toys does mall business around Texas. Currently we don’t have database server so we don’t have control on our inventory. Moreover using the web- enabled sales support, customers should be able to search and buy products of Champion Toys.

4. BUSINESS REQUIREMENTS Establishing a web server at headquarter in Dallas, Texas. Establishing a web server at headquarter in Dallas, Texas. Establishment of database servers linking various Champion Toys stores and headquarter at Dallas. Establishment of database servers linking various Champion Toys stores and headquarter at Dallas.

5. BUSINESS REQUIREMENTS Search through the Champion Toys selections’ inventory of products. (For customers) Search through the Champion Toys selections’ inventory of products. (For customers) Identify the retail stores that have the product in stock. Identify the retail stores that have the product in stock. Put a product on hold at a retail store and schedule a time to pick up. Put a product on hold at a retail store and schedule a time to pick up.

6. BUSINESS VALUE Champion Toys expects increased sales with the database server and web-enabled support service by reaching more customers. Addition of this service will also help compete with our competitors in the market. Moreover we expect to reduce our customers’ complaints on our services. Champion Toys expects increased sales with the database server and web-enabled support service by reaching more customers. Addition of this service will also help compete with our competitors in the market. Moreover we expect to reduce our customers’ complaints on our services.

7. TANGIBLE BENEFITS Increase annual sales by at least 35%. Increase annual sales by at least 35%. Reduce operational staff resulting in saving of $24,000 per year Reduce operational staff resulting in saving of $24,000 per year Reduce paper cost of $3,000 per year. Reduce paper cost of $3,000 per year. Reduce telephone bill cost of $3000 per year. Reduce telephone bill cost of $3000 per year. Reduce the customer losing which will help to increase the annual sale by around 15%. Reduce the customer losing which will help to increase the annual sale by around 15%. Better supplier prices. Better supplier prices.

8. INTANGIBLE BENEFITS Improvement in the reputation of company by providing better services to customers. Improvement in the reputation of company by providing better services to customers. Enhancement of management automation function which will help managers to focus another areas contributing to the growth of the company. Enhancement of management automation function which will help managers to focus another areas contributing to the growth of the company. Reduction in paperwork and clerical errors. Reduction in paperwork and clerical errors. Centralized and real time control over transactions Centralized and real time control over transactions

9. SPECIAL ISSUES & CONSTRAINTS This system replaces paper-based system so historical data is crucial resource for documentation. This system replaces paper-based system so historical data is crucial resource for documentation. Project has a critical effect on company’s future plan and estimation. If this project succeeds, company is planning to enter the International Market and establish other offices in Europe and Far East. Project has a critical effect on company’s future plan and estimation. If this project succeeds, company is planning to enter the International Market and establish other offices in Europe and Far East. The system should be ready well before the next Christmas season. The system should be ready well before the next Christmas season.