1.  Council votes 11-4 in favour of the garbage and recycling master plan CITY HALL - OCTOBER 19, 2011

2.  City Council asks the Public Service to prepare a comprehensive waste management plan (2010)  Speak Up Winnipeg  Nine months of city- wide public consultation  Participated by more than 2,500 citizens GARBAGE AND RECYCLING MASTER PLAN

3.  Services include  Weekly garbage and recycling cart collection  Bi-weekly yard waste collection  Cost = 14 cents a day - charged on water bills GARBAGE AND RECYCLING MASTER PLAN

4. TRASH TALK: The City of Winnipeg’s new collection system PR IN THE NEWS

5.  All residential properties in the City of Winnipeg have switched to the new collection system  City reports that their 311 contact centre received thousands of complaints about service deficiencies  This includes 100 homes that were never serviced  http://winnipeg.ctvnews.ca/residents- face-ongoing-delays-for-garbage- recycling-collection-as-contractor- misses-deadline-1.1003125 http://winnipeg.ctvnews.ca/residents- face-ongoing-delays-for-garbage- recycling-collection-as-contractor- misses-deadline-1.1003125 CURRENT SITUATION

6. KEY PLAYERS  Mayor Katz & City Councillors  Darryl Drohomerski  Emterra Group

7. KEY PLAYERS & PUBLICS - MAYOR KATZ & CITY COUNCILLORS  Councillors that have been the most vocal about the issues:  Paula Havixbeck – Charleswood – Tuxedo  John Orlikow – River Heights – Fort Garry  Brian Mayes – St Vital  Key publics:  Citizens of the City of Winnipeg  Media  City departments & employees

8. KEY PLAYER & PUBLICS - DARRYL DROHOMERSKI  Manager of Solid Waste Services  Held position since 2008  Key publics:  Citizens of the City of Winnipeg  Media  City departments & employees

9. KEY PLAYER & PUBLICS – EMTERRA GROUP  Holds the City’s garbage and recycling contract for five years  Formally known as International Paper Industries  In business for about 30 years  Service cities in B.C., Manitoba and Ontario  Has had issues in the past with poor services in other cities  Key publics:  Citizens of the City of Winnipeg  Media  City departments & employees

10.  First piloted in the northwest area (Feb 2010)  Delivery of Carts and start of services  August 1, 2012 - AutoBin areas  Six-week program to remove 5,400 AutoBins  Approximately 24,000 residential families in the northwest area  Issues with overflowing AutoBins and illegal dumping  October 1, 2012  Remaining 165, 000 residential properties converted  Southeast and Northeast area of the city NEW COLLECTION SYSTEM

11.  User guides (available in different languages)  Calendar  Complimentary yard waste compostable paper bags  User guide  311 contact centre  Social media – Facebook & app  Videos COMMUNICATIONS

12.  Week 1  October 3: City sends out media release saying they predict some possible issues so crews will be out later than usual TIMELINE

13.  Week 2  Mayor Katz and Coun. Havixbeck speak out about the new collection system  Residents speak out to the media  Say they don’t know what to do about their missed collections  Oct 10 - another City media release sent out saying the crews are a half a day to a day late in some areas  City sets deadline for Emterra to be back on schedule: Oct 14 TIMELINE

14.  Water and Waste Facebook page  Media October 19 - The Winnipeg Sun WHAT RESIDENTS ARE SAYING

15.  Week 3  Oct 14 – Drohomerski tells media that as of Sunday night missed services are generally done with buuuut... http://www.cbc.ca/video/watch/News/Canada/Manitoba/ID=229 1476598  Coun. Orlikow and Coun. Mayes speak out about the issues  Counc. Mayes calls for special meeting to address these issues  Oct 19 – City’s new deadline for Emterra to catch up on missed collections, but these aren’t met  Emterra tells media that they have been advised by the City to no longer comment on the issue TIMELINE

16.  Entire areas missed for collection services  Discrepancy in information  Breakdown in communication  Residents didn’t know when they were going to be serviced  Question of accountability – who’s responsible?  Question of whether the department planned properly  Missed collection  Yard waste ISSUES

17. KEY MESSAGES  Mayor Katz & City Councillors  The system is new and has flaws  Emterra should be accountable  Darryl Drohomerski  The system is new and has flaws  Emterra and residents should be accountable  The garbage issue isn’t that bad and they have been upfront about the situation  The new collection system is low costing  Emterra Group  Trying their best to catch up  Want to provide a good service

18.  Drohomerski said in one interview that they were up front about the new collection system issues – do you agree?  How do you think the city could’ve communicated the new collection system better?  What do you think should be done at this point to improve the system?  Because this is a new system do you think this was handled properly by the key players? QUESTIONS