1. From Mercer to Cooper B-Line: The Chrystal York Story 11/17/20151IDM/ISE 288 Interview Presentation

2. Facts Chrystal York Graduated from Mercer: May 2007 Major: Industrial Management Cooper B-Line A leading manufacturer of quality support systems and enclosures for the mechanical, electrical and telecommunications industries. Cooper B-Line employs approximately 1,200 people nation-wide. Cooper B-Line's products are used in a variety of settings for the commercial, industrial, utility and OEM markets 11/17/2015IDM/ISE 288 Interview Presentation2

3. College Preparation Helpful Courses: – Statistics – Operations Management – Simulations – Linear Programming – Industrial Case Studies Internships: – Management Sales Internship at Belk –Human Resources Internship at ARINC Engineering –Process Improvement Intern at Milliken & Co., –Quality Engineer Intern at Rheem Manufacturing 11/17/2015IDM/ISE 288 Interview Presentation3

4. Currently….. Job Title: Quality Manager Job Description: – Responsible for ensuring quality to the customer – Creating processes that have quality built in – Responsible for processing all product complaints from our customers – Responsible for supervising quality technicians 11/17/2015IDM/ISE 288 Interview Presentation4

5. Typical Day Work 80% of the time in cross-functional groups Supervise 5 employees Good Day: – Working closely with vendors on any nonconforming materials – Develop corrective actions for internal quality incidents – Develop quality standards for any new products – Communicate with customers 11/17/2015IDM/ISE 288 Interview Presentation5

6. Future Short-Term Goals –Gain more exposure and training in the quality function –Move into a production or Materials managerial role Long-Term Goals –Director of Quality and Continuous Improvement at Cooper B-Line (5 Years) –Vice-President of Operations at Cooper B-Line (10 Years) 11/17/2015IDM/ISE 288 Interview Presentation6