1. Managing Case Management

2. Purpose Audience ◦ This two day training covers the basics of case management and is intended for managers/supervisors of individuals using this process. 25 participants Competencies: All participants will be able to: ◦ Oversee case management services provided at the local office.

3. Competencies (cont.) ◦ Support and direct the development and maintenance of the case management network ◦ Provide direction to case managers and the network through team building and conflict resolution ◦ Foster and promote good employer relations ◦ Provide direction to case managers on legal/ethical questions

4. Agenda for Managing Case Management DAY ONE Law and Veteran Program Letters Case Management Overview Case Loads Levels of Case Management Assessment Role of the Manager/supervisor Confronting Tough Issues Skills Practice

5. Agenda (cont.) DAY TWO Networking Case Notes Individual Development/Employment Plan Goal Setting Follow up and Retention Confidentiality and Ethics Case Closure

6. Benefits of Managing Case Management This course is intended to assist managers in better understanding what is involved in the case management process. They can thereby assist in improving the process for better outcomes and success.

7. Testimonials Great! One of the best trainings I have ever attended Thanks for allowing me to attend, enjoyed the training very much Nice job, great training would be interested in more job related training. Excellent Class! Great interaction with participants. Trainers were very knowledgeable about the course and open to all questions. I really enjoyed the class. Very good training, knowledgeable, organized staff. First class operation. Instruction was relevant and to the point. It will definitely assist me in increasing the productivity of my staff.