1. CE v5.6 Lessons Learned Doug Houseman

2. CE v5.6 © Copyright Capgemini 2006 All Rights Reserved 2 Typical System Performance E.On Sweden E.ON is not part of the sample

3. CE v5.6 © Copyright Capgemini 2006 All Rights Reserved 3 Typical Call Center Impacts E.On Sweden E.ON is not part of the sample

4. CE v5.6 © Copyright Capgemini 2006 All Rights Reserved 4 Value of Data In Meter Theory Practice Most utilities are realizing less than 50% of the benefits they discussed

5. CE v5.6 © Copyright Capgemini 2006 All Rights Reserved 5 Enel vs. WPS ItemEnelWPS Meters27.394.194492,419 Electric 289,133 Gas 50,000 Water Concentrators345.698360 Frequency61 days8 Hours

6. CE v5.6 © Copyright Capgemini 2006 All Rights Reserved 6 What would I change… Level of outside support19 Telecommunication contract17 Use of GPS/RFID/Barcode/Pictures16 Change Management (Internal & External) 16 Network ownership15 Field tool set15 Integration Strategy14 Telecommunication Model12 Training12 Capabilities of the meter11 Field process11 Number of vendor’s customer site visits10 Business case10 Procurement / Logistics10 Material disposal9 Application architecture9 Deployment pace9 Capability of the network8 Process redesign effort6