1. Copyright 2008 International Institute of Business Analysis™ 11 Business Analyst Training Considerations  Background  Our requirements for course/vendor selection  Benefits realized

2. Copyright 2008 International Institute of Business Analysis™ 22 Business Analyst Training Considerations Background  Defining delivery roles, to include BA  Why we concentrated on BA training this year  Internal partners - Partnered with procurement and HR

3. Copyright 2008 International Institute of Business Analysis™ 33 Business Analyst Training Considerations Our requirements for course/vendor selection  Recognized by iiBA – Endorsed Education Provider  Basic and thorough courses that apply to our required capabilities  Trainers with practitioner experience in the subject matter  Testing component – to show content was absorbed  Location – Vendor facilities close to our main locations  Flexibility –  Ability for more experienced employees to “test out”  Use of our work products in class (rather than generic forms)  Scheduling times, dates and locations  Additional benefit: Certification - Provides a certification alternative for those who do not have enough hours to qualify for the CBAP

4. Copyright 2008 International Institute of Business Analysis™ 44 Benefits Realized - Where we are now  Completing core training – basic, data, & process. The basic class has been good for all levels  We are seeing more confidence in abilities  Beginning to realize a lift in capabilities