1. VTCT Specialist Awarding Organisation working in the Beauty, Hair, Nails, Complementary Therapies, Sports and Business sectors. Lesley Morris – ICT Manager 11 th May 2011

2. Agenda How VTCT have implemented Parnassus Awarding System Other applications we have implemented and how they link together Items still on the agenda we are working towards The future....

3. Where we were!! Data What to do with it ?

4. The problem Learners CustomersQualificationsReportsFinance

5. Issues and Action Multiple spreadsheets Multiple databases No information connection Re-work of base data Stress Additional temporary staff at peak times Inefficiency!!! S AnalySe U SolUtion C ProCess C ObjeCtives E TEamwork S ViSion S SaleS

6. Our approach... We drew up a formal scope We went out to tender We set up internal project teams We chose GA as our partner We opted for integration across our systems

7. So what came next ? We reviewed our processes to analyse where the log jams were We re-structured internal teams We found out what our customers expected from us We implemented Parnassus/CRM 8 th June 2009 We implemented GP 1 st Aug 2009

8. The Solution... Customers (CRM) Learners (Parnassus) Qualifications (Parnassus) Reports (All) Finance (GP)

9. Why Parnassus? A product designed for the AO environment Disciplined Qualifications setup Learner Audit trail Ease of Use Constantly reviewed Ability to integrate with other systems!

10. What we integrated CRMCRM –Centre Recognition –EV monitoring and administration –plus generic “out the box” CRM functionality Great PlainsGreat Plains –Invoicing –Financial reporting and monitoring

11. What integration gives us Joining everything up has allowed us to: Put information in once for use across ALL systems Reduce turn round time Improve productivity – via online registration and certification Improved efficiency - improved Customer Service!

12. CRM/GP/Parnassus RumbaRumba interface allows us to manage our qualifications at Centre level and ensure the information is correctly stored in Parnassus BoleroBolero seamlessly synchronises the data HermesHermes link allows us to invoice direct from Parnassus for Learner registrations HermesHermes will also (when live) allow us to invoice direct from CRM for Centre visits etc

13. Working with other systems Parnassus already links with our e-assessment system for uploading of learner registrations It needs continuous development to ensure: It stays ahead of the game in the changing world of Awarding It can link to external regulatory system – e.g. DAS, RITS, LRM It can benefit from its user contributions – exampled by todays’ event

14. What is coming on stream.. Automatic posting of learner results from our xAMS assessment system Auto population of our e-portfolio system coming on line for Sept 2011 Improvements to our online certification and registration systems ?????

15. Our e-Portfolio In addition to providing usual features it also includes full, electronic record of assessment books integrated into the learner interface and is driven from the learner perspective

16. Integrating our Portfolio RegistrationE-Portfolio E-TestingResultsCertification Data in once – fully integrated!!!

17. The future... As a User Group member VTCT would hope: To inform and influence the development of the product to the benefit of all users To ensure the ever growing demands of the QCF and associated changes from the Wolf report are actively embraced To benefit from information exchange and new initiatives as they arise.

18. Thank you for listening. Questions???