1. © 2008 Eventure Events. All rights reserved. End-to-End Distribution Utility Automation and Customer E-service Project (India) Paul Kurchina & Kumud Goel KurMeta & KLG Systel Limited

2. Agenda  Introduction to KLG  BEST Overview  Challenges and opportunity  Scope and implementation  Architecture  Approach  The road beyond  Summary

3. 3 Introduction It is also Go-to-Market partner of SAP, IBM, Elster Metering and many more. “Vidushi” has a customer base of over 45 million. Connectgaia has a user base of 60 with around 1000 installations. The company has 4 SAP implementations to its credit, including the implementation of SAP in BEST It has an Employee Productivity of over 5 Million per employee per annum Listed in NSE, BSE, Luxumberg and Singapore

4. BEST – A Good (G)old Utility The Old Utility The Bombay Electric Supply & Tramways Company Ltd (BEST) a history of 134 years its started with own gen. capacity of 4,300 HP The Gold Utility 9,44,000+ consumers, 11,95,000+ meters 2059 substations (RSS, DSS & DTs) 9300 Circuit Kilometers of feeders / cables

5. 132, 33 & 22 kV Sub Stations

6. The most populous underground electric cabling System in India BEST has always been foremost in adopting technical innovations in its day to day functions One such project is that of digitisation of records of 9300 KMs of feeders / cables Phased replacement of most of the 11.9 million mechanical meters are in process The Company powered with 7500 Employees The number of intra-city offices are 30+ BEST Specifics

7. BEST – the need – felt and faced Operational Excellence Boarded with rare outages - ??? Ensuring availability with high Network Density – Over 12K Customers per sq km, One Customer under 10 m distance (average) All underground services Service with low response latency – Political and statutory compulsions Trusted to meet high expectations – Economic Capital, Film City

8. BEST – the figures speak…

9. BEST – the quest… How to improve ? Better Technology intervention Enhanced Information Transparency Superlative Financial Management Technology for Meter Reading

10. BEST – Intervened Segments Operational fronts for reforms ? Customer Care Centre – IVRS based Billing and Invoicing Automated Meter Reading Load Flow Analysis Technical Loss Assessment Energy Accounting and Load Forecasting Outage Information System

11. Implemented System shall be an Integrated One – not ‘Integrateable’ one A partner with strong utility business expertise to implement the system The implementation must follow operation and maintenance, training & knowledge transfer at a comfortable pace. Change Implement-Handhold-AMC to Implement-Maintain-Transfer Keep partner to cool off the change Innovative Decisions

12. BEST – the Spread of Implementation

13. BEST IT Roll Out CM Bill AM RM NM Vidushi / SAP-ISU Customer Care Centre Camera based Spot Billing Automated Meter Reading Load Forecasting System Management Information System CI EA MM CIS PSMS CRM ABT BCCs CDC LF IVRS SBM OIS MIS Project Peace and its pieces

14. Order Placed – 6 Nov 2007 Data Centre Preparation – 31 Mar 2008 System Study – 31 Jul 2008 Configuration & Testing – 31 Oct 2008 Go Live 1 Ward – 1 Nov 2008 Full Roll Out – 1 Dec 2008 Operation & Maintenance – 5 years from 1 Jan 2009 Project PEACE – The time lines

15. Data Centre Preparation – System Study – 2200 Configuration & Testing – Field Implementation – Ward Out - Roll out - Operation & Maintenance – per year Project PEACE – The cost in man-months

16. Not only an ERP – some thing more, many things more Not only software implementation – domain synergy is the need Not only installation – Integrated Information, Inter-Operation and Maintenance Not only Consumer Satisfaction – Operational Excellence too. Not only IT Intervention – Continued Maintenance of the implemented system Considerations

17. Architecture Vidushi Connectgaia SAP IS-U PSMS Load Forecasting Vidushi Connectgaia SAP IS-U PSMS Load Forecasting Master Data User Management System System Status Asset Management Network Management Customer Information system Control Board Dashboards Plots and Charts Knowledge Assisted Reporting Data Backup Master Data User Management System System Status Asset Management Network Management Customer Information system Control Board Dashboards Plots and Charts Knowledge Assisted Reporting Data Backup End Meters Connectivity Backhaul Application GUI & LA wireless wired GSM/GPRS and more… Internet Mobile Network Device Layer Comm. Interface Data Transfer Clean/Process /MDM/Persistency Clean/Process /MDM/Persistency Presentment

18. 18 MDUS – Our AMI Data being pushed to servers Time sliced connection management for very large consumer base Assured message delivery using MQTT Technology Data Preprocessing for Reporting and Load Fore casting applications “Shoulder Tapping” on field units on “urgent calls”

19. Customers - Domestic Customers - Industrial Manual Meter Data entry AMR Physical Reading Hand Held Readers Data Collection LayerCommunication LayerData Sanitization & Unification Layer PSMS GUI for Technical Loss Analysis AMI System Interface for Device Provisioning, Trend Analysis Interface for Load Forecasting and Demand Side Management Application & Presentation Layer Vidushi Interface for Portal Like Features SAP Interface for Master Data Management Vidushi Database SAP Database OPC Server for PSMS Customers - Commercial Hand Held Metering Devices Spot Billing Machines AMI Data Pre- processor (Connectgaia - MDM) Vidushi Data Pre-Processor Data & Process Layer SOA based Integration Architecture

20. Approach - Resource Management Three Tier Approach –Teams are defined to include the Utility Members, Implementation Partner Members, Consulting Partner Members –Project Management is with Implementation Partner –Consulting Partner brings in more of global best practices and mitigation of implementation blues –Expert Consultants are expected to vet the process and progress of implementation and to ensure alignment to the roadmap. 20

21. 21 Approach - Infrastructure The state-of-the-art Data Centre is planned, developed and commissioned. High reliability servers specifically sized for each of the applications are deployed Series of In-house testing of applications before deployment in the Data Centre Extensive Training programme for the Core Users end users Gradually depleting Hand holding of Users for introduction to the system is planned

22. 22 Approach - Applications Modules of various AMI Applications are ensured with SOA Compliance Applications are defined and being designed with Integration and Inter- operability in consideration at apex level Rule bases and Management are maximised at the server level

23. 23 Connectgaia.com – Intelligent Electricity enables the creation of an intelligent network pools dispersed and diverse resources build a power generation, transmission and distribution network that is flexible, accessible, reliable and economical Leverages advanced metering, sensors, proven IP communication technologies and a robust IT backbone empowers electricity consumers and bring more intelligence in energy management

24. 24 Connectgaia.com – Home Metering

25. 25 Connectgaia.com – Industrial Metering System sho

26. 26 Future Place - Connectgaia Mobile Cell Power Supply Monitoring System Highway Exhibit Control Systems Agricultural Pumps Monitoring & Control Systems Farm House Monitoring In room ambient & facility controls in Hotels

27. 27 Summary Utility requirements transcends ERP and longs specifically for the following –field measurement systems –hybrid communication systems –integrated data and Application centre –Integrated IVRS based Customer care Centre –System Operation by the Implementation Agency, in continuation, for at least 2 years –Field Services by the by the Implementation Agency for the hand holding period will provide grass root level cultural change

28. 28 Questions & Answers Kumud Goel Kumudg@klgsystel.com Cell : +919810038852 Paul Kurchina paul@kurchina.com Cell : +15103040486

29. 14 years if software development and services experience in utility sector Offers Business Life Cycle solutions and Power System Solutions. Brought up with many Fortune 500 companies in the areas of Oil and Gas, Manufacturing, Retail, Infrastructure, Power, Process, and new economy industries such as Information Technology, Telecommunications and the service sector. Partner in Journey –

30. 30 Present Status (03 Oct 08) Vidushi-SAP – Configuration and Testing – Advanced Stage AMR – field Installation of Meters and AMR Boxes are being installed. To be completed by Mar 2009, due to the availability of system outage for retrofitting. Application is deployed Tech Loss Analysis-SLDs are completed. Data being aggregated for direct porting Load Forecasting – Installed, Being tested Customer Care Centre – Integration Testing Completed.

31. Present Status (03 Oct 08) The Legacy Data porting strategy completed. Sample Data porting is scheduled. Billing & Invoicing is being tested

32. 32 Introduction KLG Systel has developed its own Business Process Automation Software christened “Vidushi” The company also developed the award winning Demand Side Management solution “connectgaia.com”, with hosted web solution for the DSM

33. Why KLG KLG has over 14 years of experience in operating in Energy Distribution and Plant Life Cycle Management Systems KLG Possess the Domain know-how right through its past operations KLG has an accepted solution “Vidushi” for managing the Information System of Utilities KLG has in-depth knowledge to the intricacies of Demand Side Management and complexities of communication associated with it KLG has a fleet of experts on board and on call from the Utility Domain both in performing and advisory rolls 33

34. © 2008 Eventure Events. All rights reserved. Paul Kurchina & Kumud Goel KurMeta & KLG Systel Limited paul@kurchina.compaul@kurchina.com & kumudg@klgsystel.comkumudg@klgsystel.com