1. Leading Innovation March 23, 2013

2. Agenda Life as an IT leader The need for leadership over the next 5 years My Top 10 characteristics of leadership VUCA A Model for Leading Innovation

3. 3 Life as an IT leader - 10 years ago Products are not clinician friendly Budgets are tight Customers are difficult to please

4. 4 Life as an IT leader - Today Products are not clinician friendly Budgets are tight Customers are difficult to please

6. Top 10 Buzzwords Secure and Compliant Hosted in the Cloud Service Oriented Architecture Business Intelligence Social Networking

8. Top 10 Buzzwords Green Federated and Distributed Patient Centered Mobile BYOD Foundational for Healthcare Reform

9. 9 Leadership Characteristics Guidance - A consistent vision that everyone can understand and support. Priority Setting - A sense of urgency that sets clear mandates for what to do and importantly want not to do. Sponsorship - "Air Cover" when a project runs into difficulty. Communication with the Board, Senior Leadership, and the general organization as needed.

10. 10 Leadership Characteristics Resources - A commitment to provide staff, operating budget, and capital to ensure project success. Dispute resolution - Mediation when stakeholders cannot agree how or when to do a project. Decision making - Active listening and participation when tough decisions need to be made. Compassion - Empathy for the people involved in change management challenges.

11. 11 Leadership Characteristics Support - Trust for the managers overseeing work and respect for the plans they produce that balance stress creation and relief. Responsiveness - Availability via email, phone, or in person when issues need to be escalated. Equanimity - Emotional evenness that is highly predictable no matter what happens day to day

12. 12 VUCA V = Volatility. The nature and dynamics of change, and the nature and speed of change forces and change catalysts. U = Uncertainty. The lack of predictability, the prospects for surprise, and the sense of awareness and understanding of issues and events. C = Complexity. The multiplex of forces, the confounding of issues and the chaos and confusion that surround an organization. A = Ambiguity. The haziness of reality, the potential for misreads, and the mixed meanings of conditions; cause-and-effect confusion.

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14. Questions?