1. Knowledge Management and Outcomes Measurement Val Keen Martin Brockwell Depaul Trust

2. Depaul Trust Everyone should have a place to call home and a stake in their community We believe in the value and potential of people – as individuals and together

3. History of Client Outcomes at Depaul An organic process! Three trends: From returns to funders towards wider Depaul Trust priorities From project to organisation From practical and tangible to emotional

4. The Link System Web based software solution (https://depaul.linksystem.org.uk) Designed, built and maintained by Resource Information Services (RIS) Scope: –Used by all Depaul Trust Projects –All relevant project staff/volunteers trained to input data –All relevant project managers trained to produce reports Managed full time at Depaul since Aug 2003 by Link Project Manager

5. Knowledge Management Processes Business Analysis –Data Entry Policy (Data Entry Procedure) Software Training and Support –Staff Induction –Tailored Software Training –Phone Support –Link User Group Information Management –Ad hoc reporting: Fundraising –Monthly Reporting: Project Managers –Quarterly Reporting: Regional and Senior Managers –Annual Reporting: Trust Wide

6. Current uses of the Link System Data Input: Project Throughputs Client Demographics Project Outputs Project Outcomes The Link System Supporting People: Quarterly Workbooks Specific Monitoring Demands Client Record Forms CORE Lettings Logs Transitions forms Fundraising and Communication: Annual Report Safe & Sound Reports for funders Future bids and tenders Internal communication Services Management Daily Project Management Communication with local partners Project Review and planning Reporting – accountability Strategic review and planning Corporate Plan Key Performance Indicators for our Strategic Goals

7. So what about a SupportActionNet approach? Soft outcomes questionnaire designed with young people 4 areas: –How you see yourself –Being ready to identify goals make changes –Communication – personal and with professionals –Relationships

8. Soft outcomes questionnaire designed with young people For example, in How you see yourself: –I value myself –I believe that others value me –I feel I can cope with things day to day –I never really feel upset or depressed –I feel I am in control of my future So what about a SupportActionNet approach?

9. Soft outcomes questionnaire designed with young people Young people respond using agree / disagree statements: –No, definitely would not agree –Need to work a bit more on this –Agree – feel I’m pretty much there –Yes definitely agree So what about a SupportActionNet approach?

10. Underway Piloting in 3 projects though Link –The Grove –London Reconnect –Westbourne House Review of personal planning and support polices, tools and training to incorporate the four soft outcome areas Implementation across Depaul in 2008

11. Knowledge Management and Outcomes Measurement Key question for discussion: How can your organisation’s client outcome monitoring arrangements be amended or updated to take account of SupportActionNet approaches? (See p23 in your delegate pack for checklist)