1. Highly Confidential KWAZULU-NATAL 13 September 2011 PROVINCIAL MANAGER’S PRESENTATION MR. ALBERT MATSAUNG Home Affairs Portfolio Committee Oversight Visit

2. 2 Highly Confidential Table of Contents CONTENTSLIDE NO. Introduction and Background 1-4 Vision and mission, National Outcomes and Departmental Strategic Goals 5-8 Provincial Management & Demarcation9 Footprint for the Province10-23 Stakeholders Forum24-27 SERVICES Civic Services  Service delivery Turnaround times  ID School Project  ID First Issue and Re-Issue Applications  Health Facilities  Passport Applications  Late Registration of Birth, Duplicates cases & Queries 28-38 Immigration Services  Inspectorate  Permitting 39-40

3. 3 Highly Confidential Table of Contents Continue.... CONTENTSLIDE NO.  Ports of Entry ( Land, Air & Sea)  Deportation Refugee Reception Centre Statistics 41 Support  Human Resource Management  Staff development  Employee Wellness  Provincial Finances (Budget Expenditure & Revenue Collection)  Fleet Management  Counter Corruption & Prevention  Vetting  Security Services 42-58 Achievements59 Challenges60 Thank you61

4. 4 Highly Confidential NTRODUCTION & BACKGROUND INTRODUCTION & BACKGROUND KwaZulu-Natal is the second largest Province in the RSA, accounting 21% of SA population. Has a population estimated at 10,014,500 as released by Stats SA The Province have 10 District Municipalities and one Metro Council DHA Offices in KZN is aligned to 10 District Municipalities and 1 Metro Municipality. The Province has built on its natural status as the gateway of Southern Africa, founded on the port of Durban being the busiest container port in Africa, and Richardsbay being the biggest bulk cargo port in Africa where DHA have representation The Province has also now established the Dube Trade Port between these two sea ports to harness the value of having an air logistics platform to promote access to global trade and tourist node. Although great strides have been in the delivery of services during the National Population Registration Campaign between March- November 2010, there are still significant backlogs that need to be addressed in providing enabling documents to the citizens. The launching of stakeholders forum on the District and Local Municipalities have greatly improved the way of delivering services especially at rural areas. Monitoring & Evaluation of the departmental performance relating to DHA is at the centre of Service Delivery Improvement Plan.

5. 5 Highly Confidential STRATEGIC OVERVIEW VISION STATEMENT A safe, secure South Africa where all of its people are proud of, and value, their identity and citizenship. MISSION The efficient determination and safeguarding of the identity and status of citizens and the regulation of migration to ensure security, promote development and fulfil our international obligation. VALUE STATEMENT The DHA is committed to be: People-centred and caring, Patriotic Professional and having integrity, Corruption free and ethical, Efficient and innovative.

6. 6 Highly Confidential National Agenda…(12 Outcomes) ECONOMIC SECTOR AND INFRASTRUCTURE DEVELOPMENT Decent employment through inclusive economic growth Skilled and capable workforce to support an inclusive growth path An efficient, competitive and responsive economic infrastructure network SOCIAL PROTECTION, COMMUNITY AND HUMAN DEVELOPMENT CLUSTER Quality Basic Education A long and health life for all South Africans Sustainable Human Settlements and improved quality of household life Protect and enhance our environmental assets and natural resources Vibrant, equitable, sustainable rural communities contributing towards food security GOVERNANCE & ADMINISTRATION CLUSTER Responsive, accountable, effective and efficient local government system An efficient, effective and development orientated public service and an empowered, fair and inclusive citizenship JUSTICE CRIME PREVENTION & SECURITY CLUSTER All People in South Africa are free and feel safe

7. 7 Highly Confidential MINISTER PERFORMANCE AGREEMENT IN TERMS OF NATIONAL OUTCOMES The 12 National outcomes are at the heart of the strategic planning process of the Government and DHA is accounting for three as per the signed Minister`s performance agreement. The departmental relevant out comes are NATIONAL OUTCOME 3 All People in South Africa are free and feel safe NATIONAL OUTCOME 5 Skilled and capable workforce to support an inclusive growth path. NATIONAL OUTCOME 12 An efficient, effective and development orientated public service and an empowered, fair and inclusive citizenship

8. 8 Highly Confidential DEPARTMENTAL STRATEGIC ORIENTED GOALS (OUTCOMES) STRATEGIC OUTCOME ORIENTED GOAL 1 Secure South African citizenship and identity engineered by the Civic Services Unit STRATEGIC OUTCOME ORIENTED GOAL 2 Immigration managed effectively and securely in the national interest including economic, social and cultural development engineered by the Immigration Unit STRATEGIC OUTCOME ORIENTED GOAL 3 A service that is efficient, accessible and corruption free to be realised by all the departmental Units.

9. 9 Highly Confidential PROVINCIAL MANAGEMENT AND DERMACATION – NEW OPERATING MODEL Acting Provincial Manager Mr. Albert Matsaung Ethekwini District District Manager: Operations Ms. T Hanekom Office & Port Managers 16 Offices 2 POE 9 Health Facilities Uthungulu District District Manager: Operations Mr. SCL Dlamini Office & Port Managers 23 Offices 3 POE 13 Health Facilities Amajuba, Uthukela & Umzinyathi District District Manager: Operations Ms N Khuzwayo Office & Port Managers 14 Offices 0 POE 10 Health Facilities Umgungundlovu, Ugu & Sisonke District District Manager: Operations Ms N Shandu Offices & Port Managers 16 Offices 2 POE (Manned by SAPS) 13 Health Facilities Director: Finance & Support Mr N Singh Refugee Reception Centre Ms N BALGOBIND

10. 10 Highly Confidential SUMMARY OF THE CURRENT FOOTPRINT FOR THE KWAZULU-NATAL PROVINCE TYPE OF OFFICE DHA current footprint Operational Non Operational due to accommodation challenges Local Office Large ( former RO)862 Local Office Average ( former DO)22 0 Local Office Small (former PSP)27 0 Refugee Reception Centre110 Health Facilities (HSP)45387 (manual collection) Ports of Entry (POE)550 One Stop Development Centre ( Dept of Social Development ) 642 (Awaiting official opening) Thusong Service Centre (TSC)12 0 Total12611311 Overview of footprint per type of DHA service point (SP) *

11. Highly Confidential KZN

12. 12 Highly Confidential DISTRICT MUNUCIPALITIESPOPULATION uMgungundlovu927.852 eThekwini Metro 3.090.125 Uthukela656.986 Umzinyathi480.412 Amajuba468.034 Zululand780.501 Umkhanyakude573.337 Uthungulu885.968 Ugu704.023 iLembe560.389 Sisonke298.390 Total Population KZN 10 014 500 DISTRICT MUNICIPALITY POPULATION FIGURES

13. 13 Highly Confidential DHA FOOTPRINT Ethekwini MetroDemarcationDHA Presence Ethekwini (Durban)area2 Pinetown2 Tongaat2 Prospecton1 Umbumbulu1 Mpumalanga (Harmasdale) 1 Kwamashu0 Umlazi1 Total 10 There is a need to expand the presence at Umbumbulu, Kwa Ximba, Umlazi and KwaMashu due to population density and communities that are far from present offices. Ethekwini Municipality in partnership with DHA is looking at using Sizakala Centres as part of expanding services to the public.

14. 14 Highly Confidential DHA FOOTPRINT Illembe District Local Municipality DHA Presence Kwa Dukuza1 Mandeni1 Ndwedwe1 Maphumulo1 TOTAL4 Mostly rural areas and economically depressed local municipality in the district lacks DHA presence In all municipalities, there is a need to increase our presence through opening small offices

15. 15 Highly Confidential DHA FOOTPRINT Ugu District Municipality Local MunicipalityDHA Presence Vulamehlo1 Umdoni2 uMziwabantu1 Ezingolweni1 Hibiscus Coast1 Umzumbe1 Total9 The District remains a developmental node in the province. There is a need to expand the footprint at Izingolweni and other rural areas in Ugu DM.

16. 16 Highly Confidential DHA FOOTPRINT Uthungulu DM Local MunicipalityDHA Presence uMhlathuze4 KwaMbonambi0 Ntambanana0 Umlalazi1 Mthonjaneni1 Nkandla3 Total9 There is a need to increase presence within KwaMbonambi, Ntambanana LM. There is weekly mobile visits at Kwa Mbonambi, Ntambanana and Mthunzini to render services. Although Ntambanana is low in population, it is constituted by many farming community.

17. 17 Highly Confidential DHA FOOTPRINT Amajuba DM Local MunicipalityDHA Presence Newcastle2 Dannhauser1 Utrecht0 Total3 There is a need to increase capacity within Dannhauser and Utrecht Local Municipalities. Although they are small in nature, there is a need to increase the presence at Dannhauser and Utrecht. Utrecht is largely farming community and is serviced by mobile.

18. 18 Highly Confidential DHA FOOTPRINT Zululand DM Local MunicipalityDHA Presence Ulundi2 Nongoma1 Abaqulusi (Vryheid)1 uPhongolo1 eDumbe (Paulpietersburg) 1 Total6 There is a need to increase the presence at Nongoma, uPhongolo and eDumbe due to population density and communities that are far from present offices.

19. 19 Highly Confidential DHA FOOTPRINT Umkhanyakude DM Local MunicipalityDHA Presence Mtubatuba1 Hlabisa1 Umhlabuyalingana5 Jozini2 Big 5 False Bay (Hluhluwe) 1 Total10 There is a need to expand the presence at Hluhluwe and Hlabisa due to population density and communities that are far from present offices.

20. 20 Highly Confidential DHA FOOTPRINT Uthukela DM Local MunicipalityDHA Presence Emnambithi (Ladysmith) 1 Indaka (Waaihoek)0 Okhahlamba (Bergville)1 Umtshezi (Escourt)1 Imbabazane ( Loskop)1 Total4 There is a need to increase the presence at Indaka, Colenzo, etc due to population density and communities that are far from present offices.

21. 21 Highly Confidential DHA FOOTPRINT Umzinyathi DM Local MunicipalityDHA Presence Msinga2 Endumeni (Dundee)1 Nquthu1 Umvoti (Greytown)1 Total5 There is a need to increase the presence at Msinga Top and Mkhuphula due to population density and communities that are far from present offices. In partnership with Social Development there are two offices that will be opened at Mkhuphula and Msinga Top, DHA will have its precence in those centres when they open.

22. 22 Highly Confidential DHA FOOTPRINT uMgungundlovu DM Local MunicipalityDHA Presence Msunduzi (Pmb)1 uMshwati (New Hanover) 1 uMngeni (Howick)1 Mooi Mpofana (Mooi River) 1 Mkhambathini0 Richmond2 Impendle1 Total7 There is a need to expand the footprint at Msunduzi especially in the neighbouring townships of Mbali, etc. There is One stop Centre earmarked to be build at Mkhambathini and the presence of DHA will be cardinal importance at this area.

23. 23 Highly Confidential DHA FOOTPRINT Sisonke DM Local MunicipalityDHA Presence Ubuhlebezwe (Ixopo)2 Umzimkhulu1 Greater Kokstad1 KwaSani (Himeville)1 Ingwe (Bulwer)1 Total6 There is a need to increase the presence at Underberg and Donnybrook due to population density and communities that are far from present offices.

24. 24 Highly Confidential Home Affairs Stakeholder Forum was established to enhance consultation with communities at a Provincial, District and Local level. Their main objectives is to reach out to communities that are in dire need of Departmental services and also to monitor and evaluate the community service needs. These has been evident through the National Population Registration Campaign(NPRC), which some of its goals is to register birth within thirty days (30), elimination and eradication of corrupt and fraudulent entry into the National Population Register (NPR) by non-South African citizens. During the period April 2010 -March 2011, 58 DHA Stakeholder Forums were launched i.e. 10 Districts, 47 Local Municipalities and 1 Metro. Each Municipality has the executive structure and the Chairperson of that structure chairs the stakeholders forum, DHA within the Forum takes the status of the secretariat. STAKEHOLDER FORUMS

25. 25 Highly Confidential DHA CLUSTER PARTICIPATION ECONOMIC SECTOR AND INFRASTRUCTURE DEVELOPMENT Decent employment through inclusive economic growth Skilled and capable workforce to support an inclusive growth path An efficient, competitive and responsive economic infrastructure network SOCIAL PROTECTION, COMMUNITY AND HUMAN DEVELOPMENT CLUSTER Quality Basic Education A long and health life for all South Africans Sustainable Human Settlements and improved quality of household life Protect and enhance our environmental assets and natural resources Vibrant, equitable, sustainable rural communities contributing towards food security GOVERNANCE & ADMINISTRATION CLUSTER Responsive, accountable, effective and efficient local government system An efficient, effective and development orientated public service and an empowered, fair and inclusive citizenship JUSTICE CRIME PREVENTION & SECURITY CLUSTER All People in South Africa are free and feel safe

26. 26 Highly Confidential MEMORANDUM OF UNDERSTANDING(PARTNERSHIPS)  In line with the spirit of co-operative governance, two Municipalities i.e. Ethekwini Metro and Umgungundlovu District entered into Memorandum of Understanding with DHA.  The agreement was aimed to formalize the relationship in order to give meaning to the National Population Registration Campaign.  Ethekwini Metro pledged 95 and uMgungundlovu 56 volunteers, subsequently, the successful volunteers were trained by the Department of Home Affairs with a stipend paid by the Municipality.  The Department in conjunction with the Municipalities deployed volunteers in areas where the services are needed.  Monitoring and evaluation of their impact was also conducted which led to positive outcomes.

27. 27 Highly Confidential OPERATION SUKUMA SAKHE (OSS)  In line with the spirit of co-operative governance the Department is part of the government departments that are participating in the flagship programme. This initiative is headed by Premier’s office in ensuring that all government departments comes together to address issues affecting the communities in one hub.  The implementation of this programme addresses 5 key areas: - Community partnership and participation - Integration of government services - Behavioral change campaign - Economic activities & - Environmental care  The critical factors of the OSS is - to ensure that government respond to issues on the ground level. - Community partnership & partnership to ensure that there is no boundary between community and government. - Improve coordination, communication and integration of services. - Cooperation of Departments and their interdependence to be enhanced.

28. 28 Highly Confidential Summary of ID Application Turn-Around Time: ID Book Dispatched From BVR To Receipt At Office Of Application (Days) Month:Aug-2011 Day Start Week Ending: Province Rank (MTD) MTD / Full month Western Cape12.21 Free State 22.57 Gauteng 33.10 Northern Cape43.28 KwaZulu Natal53.29 North West 63.34 Limpopo 73.53 Mpumalanga83.69 Eastern Cape93.91 All Provinces 3.49 KZN SERVICE DELIVERY TURN-AROUND TIMES

29. 29 Highly Confidential KZN SERVICE DELIVERY TURN-AROUND TIMES Summary of LRB Application Turn-Around Time: Application Received at Office to Application Dispatched to BVR (Days) – LRB Applicant Month:Aug -2011 Day Start Province Rank (MTD) Time MTD / Full month Ave TimeVolume Eastern Cape1 1.681,728 Northern Cape 2 1.70212 North West3 1.85914 Gauteng 4 2.061,251 Limpopo5 2.26678 KwaZulu Natal 6 2.292,607 Western Cape7 2.36517 Mpumalanga8 2.69562 Free State 9 2.82506 All Provinces 2.158,975

30. 30 Highly Confidential Summary of LRB Application Turn-Around Time: Application Received at Office to Application Dispatched to BVR (Days) – LRB Informant Month:Aug-2011 Day Start Province Rank (MTD) Time MTD / Full month Ave TimeVolume Free State11.3349 North West21.77142 Western Cape 31.79477 Eastern Cape41.82557 KwaZulu Natal 52.14297 Limpopo 62.21249 Gauteng72.55993 Northern Cape 87.56202 Mpumalanga913.12115 All Provinces 3.463,081 KZN SERVICE DELIVERY TURN-AROUND TIMES

31. 31 Highly Confidential IDENTITY DOCUMENT CAMPAIGN – SCHOOLS PROJECT SCHOOL REPORT: APRIL - JUNE 2011 PROVINCE Targeted Number of schools to be visited No of Schools Visited Number of applications collected Number of ID issued Kwazulu-Natal15731013769753 TOTALS15731013769753

32. 32 Highly Confidential ID APPLICATIONS - STATISTICS ID APPLICATIONS MONTH First ID appl. 15 – 16 Received First ID appl 16 – 17 received First ID appl. 17+ receivedTOTAL ID RECEIVEDTOTAL ID ISSUED Apr-111001913266174524073731586 May-1160868572130632772139201 Jun-11880312747122823383231820 TOTAL249083458542797102290102607

33. 33 Highly Confidential CONNECTIVITYTARGETED (Q1)ACHIEVED 38 Health facilities connected Acquisition for office space in 10 Health facilities 2 office space acquired (Emmause & Newcastle Provincial Hospital) and Emmause already connected. Health facilities connected for online birth registration)

34. 34 Highly Confidential BASELINETARGETED (Q1)ACTUAL 25 0003088540411 BIRTH REGISTRATION (APRIL-JUNE)

35. 35 Highly Confidential PASSPORT TYPENUMBER OF APPLICATIONS Tourist Passports (NORMAL)26818 Child Passports5992 Official Passports446 Maxi Passports349 Temporary Passports4768 Emergency Travel Certificates329 TOTAL38702 PASSPORT APPLICATIONS - STATISTICS

36. 36 Highly Confidential LATE REGISTRATION OF BIRTHS (LRB)- STATISTICS Umkhanyakude DM: 25% of LRB applications due to high number of people without enabling documents and also predominantly rural area. Umzinyathi DM, Uthukela and Zululand – 20% each Others DM’s – 15% High number of LRB cases per District Municipality ITEMSNUMBER OF APPLICATIONS Closing balance of LRB cases as at 31 March 20116669 Number of LRB applications received (April-June)8726 Number of applications approved9462 Number of applications rejected1385 Number of applications referred to IMS for investigations247 TOTAL NUMBER OF APPLICATIONS ON HAND4301

37. 37 Highly Confidential DUPLICATES CASES - STATISTICS CAUSES OF DUPLICATES - One person with two ID numbers: Incorrect filing of manual applications. - Two people sharing one ID number: Incorrect fingerprint classification. ITEMSNUMBER OF APPLICATIONS Duplicates cases on hand as at 31 March 20111691 Number of new duplicate cases received (April-June)1110 Cases referred to HO for issuance of Identity document951 Number of unfinalized cases1850

38. 38 Highly Confidential ITEMSNUMBER OF APPLICATIONS Number of unfinalized queries (carry over from previous month)17 Number of new queries received39 Number of finalized queries45 Number of unfinalized queries11 QUERIES - STATISTICS

39. 39 Highly Confidential MANAGEMENT OF MIGRATIONS STATISTICS PORT CONTROL STATISTICS PORT ArrivalDepartureTOTAL RSAForeignerRSAForeigner Golela39670511474008149259180157 Onverwacht 594295866807972232057 Kosi Bay902441828810319325209 King Shaka Int.Airport15066854715857920148671 Durban Harbour1577413331388391831908 TOTAL85476747958543872293318002

40. 40 Highly Confidential DEPORTATIONS – STATISTICS (APRIL–JUNE) DEPORTATIONS MONTH Apr-1177 May-11112 Jun-1157 TOTAL246 Ethekwini - 180 Uthungulu - 23 Umgungundlovu - 15 Ugu - 14 Amajuba - 14 CENTRALISED COLLECTION POINTS

41. 41 Highly Confidential ASSYLUM SEEKER MANAGEMENT Ethiopia - 539 Zimbabwe - 364 Democratic Republic of Congo - 265 Malawi - 230 Burundi - 96 TOP 5 COUNTRIES FOR NEW ARRIVALS REFUGEE RECEPTION CENTRE-STATISTICS Month New Arrival Extention of Temp Assylum Permits Intervie ws Con duct ed Adjudic ation Unfoun- ded Manifestly unfoun ded Approved April712334981897443852610 May966353089286843841010 June220431387190145143515 TOTAL198911192258127431327137145

42. 42 Highly Confidential STAFF PROFILE LEVELMALEDISABILITYFEMALEDISABILITYTOTAL 1400000 1320305 1230508 1110102 101508023 9604010 826018044 721038059 621433483568 5704011 310017027 30534463757

43. 43 Highly Confidential Total Establishment Filled as at 1 April 2011 Filled as at 1 May 2011 to date Total Filled Vacant Funded 913632125757156 Capacity Rate69%14%83%17% PROVINCIAL CAPACITY – FILLED AND UNFILLED POSTS

44. 44 Highly Confidential Vacant FundedPosts Advertised Posts to be advertised 1565799 17%6%11% VACANT FUNDED POSTS NB. Recruitment & Selection for the ff offices is at its final stage: - King Shaka Int Airport Inspectorate Level 6 x 6 posts - Durban Harbour Inspectorate Level 6 x 13 posts - Chief Admin Clerks Level 7 x 27 posts - Admin Clerks for HospitalsLevel 5 x 11 posts Total posts to be filled in near future = 57 POSTS

45. 45 Highly Confidential INTERACTION OF STAFF The Province interact with staff through the following meetings:  Top Provincial Management (SMS) – Fortnightly.  Provincial Management meetings (SMS, Provincial Support & Office Managers) - Monthly  District Management Meeting (Local Office Managers & Support) – Weekly  Staff Meetings – Weekly  Quarterly Reviews Meetings PEOPLE & PERFORMANCE MANAGEMENT

46. 46 Highly Confidential DESCRIPTION PERFORMANCE AGREEMENTS (2011/12) PERCENTAGE (%) Performance Agreement signed (SMS)6100% Performance Agreement signed (non SMS)751100% TOTAL757100% PERFORMANCE MANAGEMENT DEVELOPMENT SYSTEM

47. 47 Highly Confidential DESCRIPTION PERFORMANCE ASSESSMENTS PERCENTAGE (%) PMDS conducted (2010/11)635(644)99% PMDS conducted 2011/12 (Q1)644100% PERFORMANANCE MANAGEMENT DEVELOPMENT SYSTEM

48. 48 Highly Confidential MONTHTRAINING CONDUCTED EQUITYRACE APRIL Induction for newly appointed employees6 Males- 3 Females9 Africans MAY Management of Absenteeism6 Males– 1 Females7 Africans LOGIS Asset Management Training17 Males- 23 Females 32 Africans, 6 Indians & 2 Whites JUNECustomer Care Training 7Males 19 Females 22 African 3 Indian 1 White Late Registration of Birth 14 Male 20 Female 33 African 1 White Basic Civics Training12 Males- 28 Females 36 Africans 4 Indians TOTAL6 Trainings62 Males – 94 Females 139 Africans 13 Indians 4 Whites STAFF DEVELOPMENT & EMPOWERMENT

49. 49 Highly Confidential KEY AREAACTIVITIESTARGET GROUP Occupational Health & Safety - Establish & Train officials on Occupational Health & Safety -Inoculation of officials -OHS Representatives -Immigration Officers Absenteeism Management Training on AbsenteeismAll Managers Employee Wellness Support activities Moral support provided to officials on Incapacity Leave or involved in the accidents Employees in need Workforce Healthcare - A company has been contracted to render employee wellness services. -Render telephonic & face-to-face counseling services to staff -Early identification of employees that needs referral All employees EMPLOYEE WELLNESS & ENGAGEMENTS

50. 50 Highly Confidential BUDGET ITEM Budget 2011/12 Actual Expenditu re YTD (R) Outstandi ng Commitme nts Total Projected expenditur e YTD Savings/ (Overspen ding) YTD Budget Expenditu re (%) R' thousand 123 4 (2+3) 5 (1-4) 6 (4÷1) Compensation of Employees 160,896,00033,076,6110 127,819,38921% Goods and Services 14,947,0003,948,3611,904,7225,853,0839,093,91739% Households0163,5030 (163,503) Machinery & Equipment Capital 06,9290 (6,929) TOTAL 175,843,00037,195,4051,904,72239,100,127136,742,874 22% PROVINCIAL FINANCES – BUDGET AND EXPENDITURE

51. 51 Highly Confidential PROVINCIAL FINANCES – REVENUE GENERATED 1 APRIL TO 30 JUNE 2011 Umgungundlovu, Ugu & Sisonke - R 3,358,954.00 Ethekwini & Illembe - R16,427,621.28 Uthungulu, Zululand & Umkhanyakude - R14,641,844.00 Amajuba, Uthukela & Umzinyathi - R 1,357,914.00 TOTAL -R35,786,333.28

52. 52 Highly Confidential Maintenance of Asset Registers Province appointed Director: Finance & Support with delegated Assets responsibilities. Officials appointed at Local Offices to deal with Asset management and control. Full Asset verifications was performed during the month of June 2011 by all offices. The verification process led to the compilation of the current asset register for the Province. Two offices were identified by the Auditor General for assets verification, namely Umgungundlovu (PMB) Local Office Large & Ladysmith Local office Average (LOA). Only one exception of Proline Monitor was noted by the Auditor General in Ladysmith LOA. Asset Registers are now displayed behind the door in each office for maintenance and control purposes Going forward the offices have been requested to submit their asset registers to the PM’s office on quarterly basis starting on 30 September 2011. The registers must be accompanied by all supporting documents for any asset movements i.e. asset movement forms, invoices. PM office staff will then visit selected sites on a surprise basis to verify assets on a sample basis and provide feedback to the Office Manager, District Manager Operations, Provincial Manager and CFO on the status.

53. 53 Highly Confidential KEY AREA  Department has contracted G4 Security company for cash in transit services.  The collection and transfer to the bank is done on a daily basis.  Office Managers are responsible for the management of the process. CASH IN TRANSIT

54. 54 Highly Confidential KEY AREANUMBERPERCENTATAGE Vehicles Number of vehicles in the Province117100% Number of vehicles involved in accidents1210% Number of Functional vehicles 10590% Mobile offices Number of mobile offices17100% Number of dysfunctional mobile741% Number of Functional mobiles1059% FLEET MANAGEMENT

55. 55 Highly Confidential CORRUPTION PREVENTION AND PROSECUTION Alleged Fraudulent registration of Births, Marriages and Deaths Corruption related Activities NATURE OF CASES KEY AREA NUMBER OF CASES OUTCOMES Opening balance of cases as at 31 March 201153UNDER INVESTIGATION Number of New cases RECEIVED (April-June 2011)8UNDER INVESTIGATION Arrests (X5 public members, officials X8)13INVESTIGATION IS ONGOING Projects driven investigation to address Corruption2UNDER INVESTIGATION Hearings held as at 30 April 20115DISMISALS AWAITING APPEAL Closing Balance81

56. 56 Highly Confidential LABOUR RELATION CASES Fraud & Corruption Improper Conduct Financial Misconduct NATURE OF CASES KEY AREA NUMBER OF CASES OUTCOMES Fraud & Corruption7FINALISED Improper Conduct74 FINALISED 3 PENDING UNDER INVESTIGATION Financial Misconduct1FINALISED Closing Balance15

57. 57 Highly Confidential KEY AREAACTIVITIES DHA is a security Department All employees are expected to undergo security vetting. Appointments Deputy Director has been appointed to ensure the vetting of the employees Number of security clearances issued Confidential:Fifty (50) Secret: Twenty four (24) Top Secret: One (1) Pending security Clearances Confidential: One hundred and thirty (130) Secret: Thirty seven (37) Top Secret: Six (6) Security Clearances Denied3 Number of security clearances forms issued ( Z 204) 164 VETTING

58. 58 Highly Confidential KEY AREAACTIVITIES Security Services  Ulwazi Security contracted to render security services  117 security guards Security Awareness Security awareness conducted on a monthly basis Cash In Transit G4 security company contracted to provided cash in transit at 34 offices in the Province. SECURITY SERVICES

59. 59 Highly Confidential IssueAchievementsWhat has improved Infrastructure and refurbishments  Three new offices have been opened i.e Bulwer Local Office Average, Jozini Local Office Average and Bhambanana Local Office Small.  Offices refurbished with a “LOOK & FEEL” corporate theme: 1.Umgungundlovu Local Office Large 2.Ladysmith Local Office Average, 3.Lindela TH 4.Durban Local Office Average. 5.Eshowe Local Office Average. 6.Greytown Local office Small. 7.Inanda Local Office Expanded DHA footprint Improved access to services at DHA Improved client accommodation Improved Departmental corporate image & stature through the “LOOK & FEEL” theme Staff appointments 1 Director Finance &Support 2 District Management Operations (Directors) 9 Local Office Managers (ASD’s) 110 Front Office Clerks. Improved financial & assets management Improved integration of services Improved management at offices Improved service delivery Improved stakeholders relations Installation of Queue management system Queue management system installed at Ethekwini Local Office Average Better management of queues Improved monitoring of performance Improved client satisfaction & efficiency Improved time management Achievements

60. 60 Highly Confidential IssueChallengesWhat has been done Hospital Connectivity Shortage of office space at Health facilities in order to expand the connectivity Continuous engagement with Provincial Department of Health & Hospital Managers for space. Late Registration of Births Suspension of cases as a results of non appearance of clients Investigation in logo by immigration officers. Footprint expansion Lack of accommodation: Umlazi, Umbumbulu, Hluhluwe, KwaMashu, Msinga, Melmoth and Ingwavuma to expand the footprint of the Province Engagement through DPW is continuing. Capacitation at Ports of Entry Lack of capacity at the Ports: Golela, Onverwacht, Kosi Bay, Durban Habour & King Shaka International Airport. Recruitment & Selection is in process Influx of Asylum Seekers High influx of asylum seekers esp. Ethiopians nationals Office are taking manageable size that they could process. Border Control Non-South African citizens using Gate 6 & 8 on the border line to conduct business and cross illegally to SA. SANDF is patrolling the border gates. Challenges

61. 61 Highly Confidential SIYABONGA THANK YOU