1. Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458 Chapter 2 Careers in Hospitality

2. After Reading and Studying This Chapter, You Should Be Able to: Know some of the possible career paths available in the hospitality industry Know some of the possible career paths available in the hospitality industry Establish career goals Establish career goals Assess your own strengths and weaknesses Assess your own strengths and weaknesses Describe some of the potential careers in the hospitality and tourism industry Describe some of the potential careers in the hospitality and tourism industry Discuss aspects of professionalism Discuss aspects of professionalism Write a resume Write a resume Prepare for an interview Prepare for an interview

3. What Is a Career Path? Career progression available in each segment Progression varies Cross-training is critical Advancement must be timely to match employee development Career goals

4. Is the Hospitality Industry Right for You? Based on quality of service Based on quality of service Personal qualities needed: Personal qualities needed: Honesty Honesty Willingness to work hard Willingness to work hard Team player Team player Willingness to work long hours Willingness to work long hours Ability to deal with stress Ability to deal with stress Good decision-making skills Good decision-making skills Good communication skills Good communication skills Dedicated to exceptional service Dedicated to exceptional service Desire to exceed guest expectations Desire to exceed guest expectations

5. What Do Recruiters Look for? Service-orientation Service-orientation Solid work experience Solid work experience Involvement in on- campus and professional organizations Involvement in on- campus and professional organizations Positive outlook Positive outlook Good GPA Good GPA Initiative Initiative

6. Self-assessment Personal SWOT analysis Personal SWOT analysis Pinpoint strengths to maximize Pinpoint strengths to maximize Pinpoint weaknesses to minimize Pinpoint weaknesses to minimize Pinpoint opportunities to use to your advantage Pinpoint opportunities to use to your advantage Pinpoint threats to neutralize Pinpoint threats to neutralize www.queendom.com

7. Professionalism and Etiquette Companies expectations vary but must be met Companies expectations vary but must be met Dress/attire Dress/attire Etiquette is how we behave and make others feel comfortable Etiquette is how we behave and make others feel comfortable First impressions are critical First impressions are critical Table manners Table manners Treat others with dignity and respect Treat others with dignity and respect

8. Ethics Set of moral principles and values that people use to make decisions about right and wrong Set of moral principles and values that people use to make decisions about right and wrong Basic common values Basic common values Integrity Integrity Respect for human life Respect for human life Self-control Self-control Honesty Honesty Courage Courage Golden rule Golden rule Reasonable person standard Reasonable person standard

9. Social Responsibility of Business Issues include: Truth in menu Nutrition and obesity Atkins diet Recycling Ronald McDonald House

10. Careers in Travel and Tourism Air Sea Rail Auto Attractions

11. Careers in Restaurants Restaurant industry employs over 12 million Management positions Owner President/Vice president General manager Restaurant manager Bar manager Kitchen manager

12. A Career Path in the Travel Industry

13. Careers in Managed Services $25 billion industry Provider/client relationship Foodservice operation is a support service, not the primary operation Batch cooking is the norm Managers have expanded responsibilities

14. Careers in Conventions and Expositions Convention planners Convention planners Convention managers Convention managers Responsibilities include Responsibilities include Staffing Staffing Sales Sales Registration Registration Marketing Marketing

15. Careers in Lodging 3.5 million hotel rooms in North America 3.5 million hotel rooms in North America Management positions Management positions Management trainee Management trainee General manager General manager Rooms manager Rooms manager Director of Marketing and Sales Director of Marketing and Sales Director of Human Resources Director of Human Resources Director of Finance Director of Finance For more information about careers in lodging visit www.careers.hyatt.com For more information about careers in lodging visit www.careers.hyatt.com www.careers.hyatt.com

16. Careers in Club Management Club Managers of America Association Customer is paying for a membership that includes a variety of services from golf to fine dining Availability of a career path is contingent on the employee and the opportunities Positions General manager Banquet manager Kitchen manager Bar manager

17. Careers in Meeting Planning, Event Management and Catering Meeting Planning Event planner Meeting manager Conference coordinator Convention planning Event Management Weddings Parties Corporate events Bar mitzvahs Catering entrepreneurial

18. A Career Path as a Catering Manager

19. Careers in Recreation and Leisure Organizing recreational activities Aerobics Arts and crafts Little League baseball Tennis Various camps State and local PRT

20. Careers in Amusement and Theme Parks 350,000 workers employed Designers and artists Inspectors and repairers Scientists Human resource personnel Public relations personnel Food and beverage personnel

21. Careers in Gaming 11 states have commercial casino gambling 29 states authorize Native American casino style gambling Positions include Dealer Slot attendant Marketing director Casino surveillance General manager

22. Careers in Allied Areas Suppliers Food and beverage Furniture Furnishing and equipment

23. Internships, Mentoring, and Shadowing Internships Internships Supervised practical training Supervised practical training Mentoring Mentoring Someone assigned to show you the ropes Someone assigned to show you the ropes Shadowing Shadowing Gain familiarity with a particular job or jobs Gain familiarity with a particular job or jobs

24. Resumes Good resume is a must Should include: Heading with contact information Career objective Career experience Accomplishments Education References Cover letter Academic record Extracurricular activities

25. How to Interview Match yourself to the job Match yourself to the job Match knowledge, skills and abilities to posted position Match knowledge, skills and abilities to posted position Prepare Prepare Do your homework on company Do your homework on company

26. How to Interview (Continued) Be ready to ask questions Dress for the job you want Arrive early Be polite Send a thank you note

27. Trends On-campus recruiting On-campus recruiting Cutting cost on training Cutting cost on training shorter workweek to minimize burnout shorter workweek to minimize burnout Professionalism Professionalism Ethical standards Ethical standards