2. 1 Workforce New York HempsteadWorks Orientation Rev. 02/27/07

3. 2 BEFORE WE GET STARTED Please take a moment and turn off the ringers on any cell phones and pagers

4. 3 Equal Opportunity Is The Law It is against the law for the NYS DOL, as a recipient of federal funds, to discriminate on the basis of race, color, religion, sex, national origin, age, disability, political affiliation or belief. If you think you have been subjected to discrimination, you may file a complaint. You must file within 180 days. Please refer to your U I Claimant Information booklet for complete information and details on how to register a complaint.

5. 4 Unemployment Insurance Claim Information… including when payment was authorized, can be obtained on-line at www.labor.state.ny.us For claim specific information contact the Telephone Claims Center (TCC) @ 1 (888) 209-8124 4

6. 5 HempsteadWorks Working in partnership with several organizations, the Town of Hempstead has created a single system through which customers can access a variety of services This “One-Stop System” is called “HempsteadWorks” The focal point of this System is our full service career center, located at the Hempstead Executive Plaza

7. 6 Vision Our vision for the future is one of unprecedented economic prosperity, growth and opportunity for businesses and citizens, along with realization of the highest quality of life attainable.

8. 7 Mission Statement Ensure that skilled workers are available to employers Help jobseekers to find work Foster economic development

9. 8 The Modern Labor Market In order to truly understand the process of our system, it is necessary to understand the modern labor market. The following quote comes from the U.S. Department of Labor: "The labor market is being affected by new technology and cultural changes in the workplace. For the most part, employers are more interested in a job applicant’s skills than in their education, experience or accomplishments. Skills include:

10. 9 The Modern Labor Market Basic skills, such as reading and math Ability to communicate well, both verbally and in writing Leadership qualities Temperament for working in teams

11. 10 The Modern Labor (continued) Ability to make critical decisions Word processing, basic computer software and office machine technology Customer satisfaction."

12. 11 The Modern Workplace (continued) Many employers measure these skills early on in the screening process They are aware of a mismatch which exists in the labor market where the number of high skilled jobs exceeds the number of individuals with the knowledge and skills to fill those jobs The high tech workplace is combining with the global economy to create increased competition for the relatively small number of lower and unskilled openings The best prepared applicants will land jobs and move up career ladders

13. 12 The Modern Workplace (continued) In order to prepare the customers we serve to succeed in this competitive environment, it is necessary to accurately identify their strengths and weaknesses We must then build upon their strengths and address areas where they need to be better prepared Our assessment produces results which are as different and unique as each individual is

14. 13 The Modern Workplace (continued) This is why one customer might require training to achieve a goal, while another might immediately begin a job search campaign, without additional training In order to properly assess which course of action is most appropriate, as well as the proper sequence of services, we conduct skills assessment All assessment results are analyzed in the context of labor market information This information is derived primarily from our job banks, along with information published by the U.S. and New York State Labor Department

15. 14 Summary of Career Center Services Career Development Workshops Job matching Career Exploration Microsoft Office Computer Training E-Learning Employer Presentations and Tables

16. 15 Employers are always looking for the right person to do the job. Unlike other job banks, your resume is only made available to registered employers authorized by the Department of Labor. If you have an e-mail address, check the box “Post My Resume as Confidential” and you control how much personal information is shared.

17. 16 Job Opportunities Job orders are received daily In a variety of occupations and industries Full time and part time Permanent and temporary Available apprenticeship opportunities Careers in government

18. 17 One-Stop Partners Abilities, Inc. City of Long Beach Office of Youth and Family Services Economic Opportunity Commission of Nassau County Education and Assistance Corporation Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Corps Nassau Community College National Council On The Aging, Inc. New York State Department of Labor Division of Employment Services New York State Education Department Vocational and Educational Services for Individuals with Disabilities New York State Education Department Workforce Investment Act Title II, Adult Education and Family Literacy Act Network The Paxen Group, Inc. Town of Hempstead Department of Occupational Resources Town of Hempstead Housing Authority

19. 18 Becoming a HempsteadWorks Member Complete an application form with one of our career counselors As part of the process of qualifying for our services, a math and a reading test may be administered at some point in the future These tests are administered to identify individuals who can benefit from remedial services and to assess proficiency levels In addition to our testing services, one of our counselors will interview you individually to determine how we can best serve you

20. 19 Town of Hempstead Department of Occupational Resources (DOOR) DOOR is a municipal department of the Town of Hempstead DOOR administers federally funded grants that benefit employers and jobseekers These grants are administered under the auspices of the U.S. and New York State Departments of Labor

21. 20 Core Services Initial Assessment Career Counseling Labor market information Job listings Job Placement Assistance Consumer reports on training vendors Reports on the performance of the One-Stop system

22. 21 Core Services (continued) Information regarding Unemployment Insurance Benefits, including the process for filing claims and answers to inquiries regarding existing claims Information regarding education, training, employment and tax credit programs Referral to local supportive services Use of a “Resource Room,” that includes personal computers, job banks, a career library, photocopier, fax machine, telephone banks, etc.

23. 22 Core Services Eligibility Requirements for Adults and Dislocated Workers Individuals must be age 18 over and meet the requirements the WIA category of service they are applying for (see categories below) and provide the required documentation

24. 23 Core Services Eligibility Documentation for Adults Proof of Age Legal to Work in the U.S. Selective Service Registration for Males Born on or after 1/1/60

25. 24 Core Services Eligibility Documentation for Dislocated Workers Proof of Age Legal to Work in the U.S. Selective Service Registration for Males Born on or after 1/1/60 Proof of dislocated worker status Proof of Unemployment Insurance Benefits eligibility, if applicable

26. 25 Intensive Services Assessment of skill levels and service needs through diagnostic testing and in-depth interviews Development of an Individual Employment Plan Career Workshop Series for Resume4 Writing, Interviewing Skills, to develop pre-vocational skills, etc.

27. 26 Intensive Services Self-Sufficiency Eligibility Documentation for Adults and Dislocated Workers Proof of Address Proof of Family Size and Income Public Assistance Award Letter, if applicable Proof wage earned from Dislocated Worker Qualifying Job and current wage (if applicable)

28. 27 Intensive Services Criteria Unemployed and are unable to obtain employment through WIA Core Services; and Determined by DOOR to be in need of WIA Intensive Services in order to obtain employment; or Employed, but determined by DOOR to be in need of WIA Intensive Services in order to obtain or retain employment that allows for “self-sufficiency.”

29. 28 Training Services Occupational Skills Training On-The-Job Training Workplace Training/Cooperative Education Skill Upgrading and Retraining Entrepreneurial Training Non-Traditional Training Job Readiness Training Adult Education and Literacy (combined with the above training services); and Customized Training

30. 29 Training Services Criteria WIA Training Services may be provided by DOOR, based upon the availability of funding, to Town of Hempstead/City of Long Beach residents, age 18 and over, who both qualify for and require assistance beyond WIA Core and Intensive Services and who meet federal and state guidelines for the categories described below: Adult needing to obtain self-sufficiency Dislocated Worker

31. 30 Youth Services Objective assessment Development of an individual service strategy Tutoring Study skills training Alternative school Summer employment linked to academic and occupational learning Work experience Internship

32. 31 Youth Services (continued) Occupational skill training Leadership development activities Community service Peer centered activities Supportive services Adult mentoring Follow-up services Guidance and counseling Drug and alcohol abuse counseling; and Referral

33. 32 Youth Services Criteria (a) Age 14 through 21 (b)Low income, as defined in WIA Sec. 101 (25); and (c) Within one or more of the following categories: 1. Deficient in basic literacy skills 2. School Dropout 3. Homeless, runaway, or foster child; 4. Pregnant or parenting; 5. Offender; or 6. An individual (including a youth with a disability) who requires additional assistance to complete an education program, or to secure and hold employment.

34. 33 Resource Room We encourage you to use our Resource Room where you will find one or more of the following services: Computers Telephones Fax Service Copiers Resource Library Resume Software Career Exploration Internet Access

35. 34 Are available for all qualified veterans and their spouses. and their spouses. Please ask to speak with a Veterans’ Representative for details or call Charles Anatra at 516-485-5000, ext. 1162 or Peter Paftinos at (516) 485-5000, ext. 1199 Charles Anatra at 516-485-5000, ext. 1162 or Peter Paftinos at (516) 485-5000, ext. 1199 34

36. 35 Important Contact Numbers for Veterans VETERANS ADMINISTRATION REGIONAL OFFICE, 245 West Houston Street, NY, NY 10014, 1-800-827-1000. – For filing of service connected disability claims or seeking medical benefits. NORTHPORT VETERANS HOSPITAL, 79 Middleville Rd., Northport, NY, 631-261-4400. –To secure VA Medical ID card for those eligible. –To receive medical care for those eligible. DISABLED AMERICAN VETERANS, 212-807-3157 245 W. Houston St., Room 204, NYC 10014 –Provides free assistance to ALL veterans filing disability claims with the Veterans Administration.

37. 36 Services for Individuals with Disabilities Auxiliary aides and services are available upon request Disclosure of disability is completely voluntary. There are; however, services and programs available for people with disabilities that may be of additional benefit to you as a jobseeker. If you chose to disclose, information about your disability will be kept strictly confidential.

38. 37 Assistive Technology Workstation Evas Handicapped Accessible Workstation Software: Zoom Text Xtra L2 LP/Speech Jaws Pro Screen Reader Open Book Scanning and Reading Software I-Communicator for the Deaf Phone: Text Telephone System Ultratec Miniprint 225 (TTY) Voice Amplification Phone

39. 38 Assistive Technology (Continued) Keyboards: 1 Dell 7D00 Xtra Series Large Print Quietkey Gray Keyboard 1 Dell 7D00 Xtra Series Large Print StickyKeys Keyboard 1 Tash Win 2460 USB Mini Alternative Access Keyboard 1 Pulse Data Int. Scorpius Keyboard Mice: 1 PNX 08-16056 Microsoft Explorer Trackball 1 Dell Intelli Mouse Wrist Supports: Kensington Gel Pillow Keyboard Wrist Support Kensington Gel Pillow Mouse Wrist Support

40. 39 Assistive Technology (Continued) Scanner & Camera Unit: 1 Epson Perfection 1650 Scanner 1 Smart View Computer Interface with Footswitch 1 Smart View B&W Color Select Camera Unit Evacu-Trac Emergency Evacuation Chair

41. 40 Important Web Sites Visit our websites at: www.labor.state.ny.us www.workforcenewyork.com/li www.hempsteadworks.com JobZone Job Bank HightechNY Job Fair Events 40

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45. 44 Workforce Development Suite Workforce Development Suite www.workforcenewyork.org/wdsuite SKILL WORDS JOB TITLE EDUCATION, OR JOB ORDER NUMBER WD Suite allows you to search local or statewide job openings by: It can be used on networks or shared drives and can even be downloaded to your home computer 44

46. 45 Commitment to Quality HempsteadWorks is committed to quality services, customer satisfaction and continuous improvement For this reason, we will call upon you from time to time to respond to our surveys and provide us with feedback We take your feedback very seriously and will utilize it to improve our services to you You will notice that we have suggestion boxes available for this purpose as well

47. 46 Commitment to Quality (continued) Each of you will have a career counselor assigned to assist you individually on an on- going basis. Each counselor works within a team and reports to a Team Coordinator. The Team Coordinator is available to assist you, along with your career counselor It should be clear from what we have discussed today that the extent to which you benefit from our services has a great deal to do with your commitment

48. 47 If you liked our services ….please tell your friends. If you didn’t ….please tell us how we can serve you better. nysdol@labor.state.ny.us 47

49. 48 On behalf of Workforce New York and HempsteadWorks we thank you and we wish you success in your career search! 48

50. 49 Career Center Contact Information HempsteadWorks Career Center c/o Town of Hempstead Department of Occupational Resources Hempstead Executive Plaza 50 Clinton Street, Suite 400 Hempstead, New York 11550 Phone: (516) 485-5000 Fax: (516) 485-5009 TTY: 1-800-662-1220 www.hempsteadworks.com 9:00 A.M. – 4:45 P.M. (Mon. through Fri.)