1. Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED.1

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3. 3 Professionalism Essential quality of the health care worker Dedication to doing the best Maintaining high-quality service “Caring competence” Actions reflect facility and employees

4. Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED.4 Professional Attitude Be committed to your work Recognize your impact on patient care Objective approach to situations Problems are opportunities for positive action Develop and practice self-discipline

5. Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED.5 Professional Behaviors Be dependable Perform all duties as assigned and needed Be flexible Accept differences Treat everyone with courtesy and consideration

6. Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED.6 Professional Behaviors Good communication skills Keep personal problems separate from your work Be well organized and plan ahead Behave ethically and set high personal standards

7. Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED.7 Professional Behaviors Conduct yourself calmly Serve as a role model for good health Set professional goals and strive to always improve

8. Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED.8 Professional Appearance Practice personal hygiene Apply deodorant or antiperspirant daily Pay attention to dental hygiene Avoid use of perfumes Avoid extreme styles Consider personal safety and that of others

9. Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED.9 Professional Health Care Skills Develop an in-depth understanding of your work Observe and listen carefully Consult employee manual or ask questions Perform all work neatly and accurately

10. Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED.10 Professional Skills Dedicate time to acquire new knowledge and skills Maintain professional distance Handle difficult situations professionally Accept criticism as a learning experience

11. Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED.11 Professional Organizations Join a professional organization –Promote the profession –Sponsor CEUs –Network –Support legislation Consider serving on committees, volunteering, or running for office

12. Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED.12 Professional Leadership Encourage people to achieve common goals High level of competence Commitment to high-quality service Willingness to recognize and support the work of others

13. Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED.13 Professional Leadership Dedication to high standards Belief in change and improvement Serve as an example and complete tasks as needed Ability to communicate effectively