1. Using Service Level Agreements to Manage Outsourcers Dr. Adam Kolawa CEO Parasoft

2. The Challenge Management of geographically-dispersed development teams Larger and increasingly complex code bases Need for increased application quality Flat or declining resources to evaluate software Traditional quality control measures are time- consuming and expensive There is significant business risk to putting unreliable or low-quality software into production

3. What is Needed? An effective way to evaluate all software that: Is fast and cost effective Supports multiple languages and applications Provides consistent and repeatable results An effective way to learn from your mistakes so that you do not continue to make them

4. What is AEP? Technologies that automatically audit your software to identify errors Process improvement policies and workflows that allow you to learn from your mistakes to prevent software errors from recurring in the future

5. How is AEP Implemented? In three phases: Phase 1: Implementation of service level monitoring to measure the performance of the development organization Phase 2: Implementation of developer tools to identify defects early in the development process Phase 3: Implementation of process improvement to learn from previous mistakes and prevent errors from recurring in the future

6. AEP Implementation Full AEP Solution for Outsourcing Company Outsourcer

7. AEP Service Level Monitoring Solution for Outsourcing Phase 1 AEP Implementation OutsourcerCompany

8. Architecture

9. Future Trend 1: Specialization Outsourcing will promote specialization: Allows companies to focus on core competencies Increases each company’s intellectual property Results in higher quality products Helps companies advance in the market

10. Future Trend 2: Code Reuse Outsourcing will require and promote code reuse: Outsourcer code will need to plug in to your interfaces Interfaces must be defined clearly

11. Future Trend 3: Long-Term Relationships Outsourcing will require and promote mutually-beneficial long-term relationships: Subcontractors should be long-term partners Established or emerging experts will make the best subcontractors Healthy relationships will improve quality and efficiency