1. 6/5/2016 Mercer University School of Engineering Slide 1 The Quality Thread in Industrial Engineering and Industrial Management Dr. Joan Burtner Associate Professor of Industrial Engineering and Industrial Management American Society for Quality - Certified Quality Engineer

2. 6/5/2016Mercer University School of EngineeringPage 2 Introduction  Consumer choices  Rep___________  Pref___________  Perceived q__________  The quality movement  Competition  Global e________  Quality and industrial engineering professions  Careers  Coursework

3. 6/5/2016Mercer University School of EngineeringPage 3 The Quality Movement  S_C  Statistics  Products  SP_  Statistics  Process  T_M  Management  Employee involvement  _ _ _ _ Sigma  Six Sigma  Lean Manufacturing (Toyota)

4. 6/5/2016Mercer University School of EngineeringPage 4 Global Issues  Global economy  Competition  Cooperation  National/International standards and guidelines  MIL-STD xxx  ISO 9001, ISO 14000, etc  QS 9000  Regulatory agencies  EPA (Radiation levels, contaminants, etc)  National/International Awards  Deming Prize  Baldrige Award

5. 6/5/2016Mercer University School of EngineeringPage 5 Quality Leaders  Shewhart (statistically based control chart)  De_____ (management’s 14 points)  Juran (quality trilogy)  T________ (design of experiments)  Jack Welch (advancement of Six Sigma)  Donald Berwick (patient safety advocate)

6. 6/5/2016Mercer University School of EngineeringPage 6 Careers  Industrial engineers  Quality engineers  Manu_________ engineers  Management engineers  Project managers  Proc_____ improvement specialists  Black Belts  Performance improvement engineers  Product engineers  CEO’s COO’s

7. 6/5/2016Mercer University School of EngineeringPage 7 Preparation  Coursework  Probability and Sta_______  Statistical Quality Control/ Process Control  Design of Ex___________  Technical electives such as Quality Engineering or Lean Six Sigma or Healthcare Process Improvement  Related courses – Ergonomics, Simulation  Work experience  Coop (usually during the academic year)  Internships (usually during the summer)  Part-time jobs  Volunteer work (typical of the healthcare field)

8. 6/5/2016Mercer University School of EngineeringPage 8 Professional Organizations  Institute of __________ Engineers (IIE)  Special Interests Groups - Societies and Divisions  Conferences  American Society for _______ (ASQ)  Engineers  Non-engineers  Society for Health Systems (SHS)  Clinical  Non-clinical  Healthcare Information and Management Systems Society (HIMSS)

9. 6/5/2016Mercer University School of EngineeringPage 9 “Quality” Organizations 4 Discussion  Automobile Makers  T__________  H___________  Hotels  R__________________  H_______________  Fast Food Restaurants  Airlines  Manufacturer of Jeans

10. 6/5/2016Mercer University School of EngineeringPage 10 “Quality” Credentials 4 Six Sigma  Green Belt  B______ Belt  M_______ Black Belt  ASQ Certification  Quality E______________  M_____________ of Quality / Organizational Excellence  Many other specialities

11. 6/5/2016Mercer University School of EngineeringPage 11 “Quality” Salaries 4 ASQ 2005 Salary Survey PositionBachelor’s DegreeMaster’s Degree Project Engineer$ 67,138$ 74,951 Quality Engineer$ 64,342$ 70,820 Master Black Belt$ 91,154$107,044 Quality Manager$ 76,561$ 85,326 Vice President$123,596$126,419

12. 6/5/2016Mercer University School of EngineeringPage 12 “Quality” Specialization Courses Taught by Dr. Burtner 4 Industrial Engineering  ISE 327 Statistical Process Control  ISE 352 Design of Experiments  ISE 427 Reliability and Quality Assurance  ISE 428 Quality Engineering  ISE 468 Healthcare Process Improvement 4 Industrial Management  IDM 355 Quality Management  IDM 404 Industrial Mgt. Case Studies (includes quality)  ETM 591 Special Topics  ETM 627 Quality Management

13. 6/5/2016Mercer University School of EngineeringPage 13 Recent Healthcare Publications and Presentations 4 Burtner, J. (2012). “Design and Analysis of Open Response Surveys: Lessons Learned ” IIE Healthcare Systems Process Improvement Conference February 19, 2012. 4 Alvarez, M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L. (2011). “ Effects of Outsourced Nursing on Quality Outcomes in Long-term Acute-Care Hospitals". Journal of Nursing Administration. March 2011 4 Alvarez, M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L. (2011). “ Use of Outsourced Nurses in Long Term Acute Care Hospitals: Outcomes and Leatership Preferences", Journal of Nursing Administration. February 2011 4 Smith, S. and Burtner, J. (2010). “Beyond the DRG – Utilizing Secondary ICD-9-CM Codes for Data Analysis” Poster presented at the SHS/ASQ Conference and Expo February 2010.

14. 6/5/2016Mercer University School of EngineeringPage 14 “Quality” Alumni 4 Industrial Engineering  Roger Alvarez: MAPEI - Fort Lauderdale  Susan Barkley: HCA Healthcare  Matt Stevens: Gulfstream 4 Industrial Management  Drew Elrod: Medical Center of Central Georgia  Roy Jackson: Southwire  Chrystal York: Cooper B-Line

15. 6/5/2016 Mercer University School of Engineering Slide 15 Questions? http://www.asq.org/ http://www.iienet.org/