1. 1 Age of Smithsonian Facilities Age of Buildings From Museums And Facilities: Critical Assessment and Improvement Objectives

2. 2 Expenses Past and Projected ($000) 1 1 Projections are July 2008 update

3. 12Aug08 Building Energy Use – 2007 vs. 2008

4. 4 National Museum of Natural History

5. 5 National Air & Space Museum Udvar-Hazy Center

6. 6 Use of Performance Indicators to Improve Service Establishment of Performance Indicators Leadership directed Measure the "Right Things" Customer satisfaction (quality) Productivity Timeliness Resource Utilization Define the Metric(s) Determine Criteria for Rating Establish a Data Source (Reliable, Consistent) Ownership

7. 7 Use of Performance Indicators to Improve Service (Dashboard) Display (chartology) Dashboard Benchmarks Bars, Pies, Balls, Lines, Matrices Customer Feedback

8. 8 Use of Performance Indicators to Improve Service (Examples)

9. Smithsonian Design and Construction Program Overview Planning Programming Budgeting Execution 9

10. CONSTRUCTION PROCURE FINAL DESIGNS (BY) PROJECT PLANNING AND STUDIES Typical Large Project Cycle 10

11. OVERVIEW Design and Construction Program includes:  Federal Facilities Capital Program  Trust-funded construction  Smithsonian Enterprise projects  Permanent and temporary exhibitions in all units  Maintenance & Minor Repair Projects 11  Responsibilities Office of Planning and Project Management (OEDC) Office of Engineering Design and Construction (OEDC) Office of Safety, Health and Environmental Management (OSHEM) Office of Protection Services (OPS)

12. PLANNING & PROGRAMMING Facilities Master Planning Capital Programming Pre-Project Planning Planning Coordination with Regulatory Agencies 12