1. Consumer Rights & Responsibilities in Health Care-Unit 3 Adonis K. Lomibao, R.N.

2. Objectives Spell & Define terms Explain the purpose of health care consumer rights Describe six items that are common to Residents' Rights, the Patients' Bill of Rights, and the Clients' Rights in Home Care List 3 specific rights from each of the three documents Describe eight responsibilities of health care consumers

3. Consumer Rights Rights to ensure patient's receive quality patient care Pts. Are informed of rights Staff are familiar with & protect these rights Resident's rights- before admitted into a SCF Patient's Bill of Rights-hospital Client's Rights-home

4. Rights Treated in a respectful, dignified manner...privacy & confidentiality Open & honest communication with caregivers Role in decision making for treatment choices & planning of care -Informed consent: permission for care or procedures Advised about advanced directives..(give instructions about wished for treatment if terminally ill or unable to communicate. Receive continuity of care Resource for resolving grievance

5. Responsibilities of Health Care Consumers Consumer responsibilities: -maintaining health care records -communicating openly & honestly...health & family history -providing info about immunizations & meds -informing about possible problems following treatment

6. Responsibilities of Health Care Consumers Cont. Learning how to manage their own health Asking for clarification if explanations or instructions aren't understood Living a healthy lifestyle, avoid unnecessary risks of illness or injury Accepting financial responsibility for payment of health care

7. Resident's Rights Free choice Freedom from abuse & restraints Right to privacy Right to confidentiality Right to accommodation of needs Voice grievances Right to organize & participate in family & resident groups

8. Resident's Rights Cont.. Participate in social, religious, & community activities Examine survey results & correction plans Manage personal funds Right to eligibility for medicare/caid funds Right to file complaints(abuse,neglect, property) Info about advocacy groups Immediate/unlimited access to family/relatives

9. Residency Rights cont. Share a room with a spouse Work or not work in facility if medically appropriate Right to remain in facility except for certain circumstances Use personal possessions Right to notification of change in condition

10. The Patient's Bill of Rights Considerate & respectful care Relevant, current, understandable info about diagnosis, treatment, & prognosis -info related to procedures/treatments -know identity & qualifications of caregivers Make decisions about plan of care or refuse Advanced directive Consideration of privacy

11. Patient's Bill of Rights Cont. Confidentiality of records & communications Review records pertaining to medical care Reasonable response to pt. Request for appropriate & medically indicated care & services Ask & be informed of business relationships among hospital,educational institutions, other healthcare providers

12. Pts. Bill of Rights Consent or decline participate in research or studies Expect reasonable continuity of care Informed of hospital policies & practices related to pt. Care, treatment, & responsibilities.

13. Client's Rights in Homecare Dignity,consideration, respect Property treated with respect Timely response to request for service Informed of treatment, cost, and payment Informed of changes in care Care from professionally trained personnel

14. Client's Rights in Home Care Participate in planning care Refuse treatment & be told of consequence Confidentiality of info Informed of anticipated termination of service Referred elsewhere if services denied due to inability to pay Know how to make a complaint or recommend a change in agency policies and services