1. © 2012 The Regents of the University of Michigan 13 March 2012 Operational Support of iOS & Apple Devices at UMMS Jack Kufahl Director, Solutions Center

2. 2 Solutions Center Operational IT Service Unit of the Medical School Available to all faculty, staff, & students of the UMMS Service Interfaces to other associated services ‘IT Concierge’

3. 3 Interface to resources Assistance with basic functionality Project Management Programmatic support –For your department –Yourself Navigating the UMHS and UM –Compliance, regulation, procurement, licensing, copyright, etc.

4. 4 Example (See the full story here: http://umhsheadlines.org/10/ipad-brings-mobility-and-portability-to-department-of-anesthesiology-functions/) Image by Susan Topol http://creativecommons.org/licenses/by/2.0/http://creativecommons.org/licenses/by/2.0/

5. 5 Highlights of Anesthesiology iPad Project 2012 “[MSIS] did everything from making the image for the iPads to coordinating production for the protective cover with the U-M logo. The whole process was seamless to us.” “Using the iPad means I spend less time hunting for a workstation or looking for information and more time with my patients.” “I was skeptical about transitioning to a primarily electronic platform for learning, but it’s better than I could have expected. The number of resources I carry with me is amazing.” “[the residents] are reading more content, working faster and more efficiently, and completing their administrative tasks in a timelier manner”

6. 6 Basic Functionality UMHS Exchange –ActiveSync Wi-Fi UMHS Networks –UMHS-8021x –MWireless-UMHS Security as a Priority https://wiki.umms.med.umich.edu/displ ay/UMHSHELPDESK/iPhone

7. 7 Seek the wiki…. https://wiki.umms.med.umich.edu/display/UMHSHELPDESK/iPhone Image courtesy of w3i_yu http://www.flickr.com/photos/w3i_yu/4533555071/sizes/z/in/photostream/ http://creativecommons.org/licenses/by-nc-sa/2.0/ http://www.flickr.com/photos/w3i_yu/4533555071/sizes/z/in/photostream/

8. 8 Services vs Management Medical School Information Services offers services out to more devices and constituents than what is managed centrally at the UMHS. Management is a top-down framework that provisions core functionality to a broad user base.

9. 9 Challenges to Management Mobile markets are driven in part by hardware innovation and thus so are the utilizations. Who owns it and who manages it –Crossing the professional/personal barrier Liability protection vs service orientation Wireless dependencies Transition to potential cloud management difficult at AHC

10. 10 Compliance and Privacy Consumer devices in the regulatory enterprise –HIPAA –HITECH Do you know where your data is at? Do you know what all those different apps on your personal device are doing in the context of your UMHS data? Risk awareness & reduction as a service interface at MSIS When in doubt…ASK! msishelp@umich.edu

11. 11 Security (within the UMHS) Use UMHS-8021x Wi-Fi Use ActiveSync for accessing UMHS Exchange –Set a device password –10 minute logout –10 failed passwords->wipe

12. 12 UMHS Working Together on Management UMHS Unified Communications A joint MCIT(HHC), MSIS(UMMS), & UMHS Compliance effort Steering, Technical, Communication, Training, Mobile Device, & Security workgroups

13. 13 Mobile Device Management (preliminary) Central profile distribution Application distribution eDiscovery Enhanced privacy and security

14. 14 Alright alright it’s complex, who can help me? Medical School Information Services Solutions Center Service Desk 734-763-7770 msishelp@umich.edu Jack Kufahl 734-763-7635 jkufahl@umich.edu