1. Welcome to H2OS The H2OS software product is the product of a collaborative and ongoing effort between a team of software developers and the co-owner of a highly successful lawn sprinkler business.

2. Customer information management Your customer information and all other H2OS data is stored and managed as relational databases using the standard DBF format. user-defined fields, SQL access

3. Mapping Uses interface to Microsoft Virtual Earth mapping service to obtain detailed street maps of work locations which can be stored with customer records.

4. Job Scheduling Job scheduling is easy, intuitive and helpful

5. Job Tickets Job tickets are formatted to be easy to read and contain all relevant customer data. Job tickets closed out on return ensure all jobs get done and keep employees honest. Ability to move old job tickets into an archive, from which they can easily be retrieved when needed. Complete job history is kept and can be searched and reported on.

6. Automatic backups Can be set to run automatically each day Can create backups using WinZip or built- in compression/backup software Backups can be sent to a server or off-site via email

7. Windows based visual interface Uses standard Windows GUI interface throughout.

8. Mailing labels Can print mailing labels onto standard Avery laser labels.

9. Report Creator Report formatting language can be used to create custom reports (requires tech training)

10. E-Mailings Can send e-mail notes individually or to selected customer records Can use Microsoft Outlook or an internal e-mail program, so Outlook can be used but is not required Maintains e-mail ‘boiler-plate’ collection of e-mail notes Can use textmerge to add data in customer records to email notes

11. Planned enhancements Postage discounts via CASS and PAVE certifications