2. Commission on 2020 Public Services Open Government and Online Public Services Charlotte Alldritt

3. Our data, our public services ‘Online or In-line’ 1 year consultation Recommendations cut across Commission’s 3 principles Open data for more transparent, accountable public services Better flows of information between service users and providers to improve quality and efficiency of public services Online ‘self-service’ for more convenient and personalised public services

4. Policy landscape In a very short space of time, we’ve seen a shift in policy emphasis towards open government (e.g. data.gov.uk) in the name of transparency: “The Government believes that we need to throw open the doors of public bodies, to enable the public to hold politicians and public bodies to account.” Coalition Programme for Government E.g. commitment to full, online disclosure of all central government spending and contracts over £25,000 and all local council spending over £500

5. Policy landscape (II) All data published by public bodies to be published in an open and standardised format, so that it can be used easily and with minimal cost by third parties: “Setting government data free will bring significant economic benefits by enabling businesses and non-profit organisations to build innovative applications and websites.” Coalition Programme for Government We call for an online market for public sector information, in which all sectors can play an equal part. E.g. comparative performance websites for providers and – where appropriate (both front and back office) individual professionals.

6. The road ahead to 2020 Information and technology in government and public services will be about enabling: Citizens to work together Service users to work with government and providers to get the most out of public services Online self-services for convenient, personalised and cost effective public services. Improved information flows between users and providers can improve the quality of citizens’ experience with public services and target resources appropriately. Demands greater data sharing (personal and anonymous). Central government responsible for data quality.

7. The road ahead to 2020 (II) an automatic benefits entitlement form capacity for citizens to review legislation citizen real time feedback to public services online citizen access to personal information (e.g Tell Us Once, Skills Accounts, HMRC) online consent to use and reuse data online service delivery (including via smart phone apps)