1. Glasgow University Staff Survey 2012 Arts College Presentation Ian Black, HR Director University of Glasgow

2. GU Response Rates by College/US Population as at March 2012 – Base: 5,144; reduced from 6,056 to exclude: invigilators; adult education lecturers; tutors etc – Response: 1,780 (33%) Date tbiGU 2012 staff survey - Arts College2 CollegeResponsePopulationResp. Rate 01.Arts14736940% 02.MVLS508173929% 03.Science & Eng23183528% 04.Social Sciences19653237% 05.University Services643196633% 99.Not Disclosed55-- University Total1780544133%

3. GU Response Rates by Gender & Job Family CategoryResponsePopulationResp. Rate Male694250228% Female966293933% Not Disclosed120-- University Total1780544133% 1. R&T628211630% 2. MPA740157447% 3. Tech12552924% 4. Ops18194819% 5. Clinical3027411% 99.Not Disclosed55-- University Total1780544133% Date tbiGU 2012 staff survey - Arts College3

4. Arts – Response by School etc. Date tbiGU 2012 staff survey - Arts College4 SchoolSample nPopulation N% response Crit Studies239225 Cult & Cr Arts217329 Humanities4113032 SMLC184738 College Admin132748 Not Disclosed31

5. College Response by Gender & Job Family Date tbiGU 2012 staff survey - Arts College5 Arts CollegeResponsePopulationResp. Rate Male5117130% Female7619838% Not Disclosed20-- ArtsTotal14736940% R&T9527734% MPA398347% Tech3933% Ops1-- Clinical1-- Not Disclosed8-- Arts Total14736940%

6. 10 question items used as GU KPIs Date tbiGU 2012 staff survey - Arts College6 KPI Question ItemMeasure (%) KPI 1: Understanding of team aimsVG + Good + Satis KPI 2: Understanding of performance expectationsVG + Good + Satis KPI 3: How often praised for a job well doneAt least 6 monthly KPI 4: How often do you discuss with manager how to improve working practices At least annually KPI 5: How often given performance feedbackat least annually KPI 6: How good are communications within your work teamEx + Good + Satis KPI 7: how good are communications with other teams in School/RI/SEx + Good + Satis KPI 8: How well are GU-wide changes communicated?Ex + Good + Satis KPI 9: I enjoy working in the UniversityStr Agree + Agree KPI 10: I feel loyal and supportive to the UniversityStr Agree + Agree

7. Average of all GU KPIs 1-10 Date tbiGU 2012 staff survey - Arts College7 **Heterosexual/straight and LGBT, as worded in the questionnaire *Disability Reported or No Disability Reported

8. Average of all Arts College KPIs 1-10 Date tbiGU 2012 staff survey - Arts College8

9. KPI 1: Understanding of team aims (VG + G +S) Date tbiGU 2012 staff survey - Arts College9

10. KPI 2: Understanding of performance expectations (VG + G +S) Date tbiGU 2012 staff survey - Arts College10

11. KPI 3: How often praised for a job well done (at least 6-monthly) Date tbiGU 2012 staff survey - Arts College11

12. KPI 4: How often discuss working practice (at least annually) Date tbiGU 2012 staff survey - Arts College12

13. KPI 5: How often given performance feedback (at least annually) Date tbiGU 2012 staff survey - Arts College13

14. KPI 6: How good are communications within work team (Ex + G + Satis) Date tbiGU 2012 staff survey - Arts College14

15. KPI 7: How good are communications with other School/RIs? (E+G+S) Date tbiGU 2012 staff survey - Arts College15

16. KPI 8: How well are GU-wide changes communicated? (Ex + G + Satis) Date tbiGU 2012 staff survey - Arts College16

17. KPI 9: I enjoy working in the University (SA + A) Date tbiGU 2012 staff survey - Arts College17

18. KPI 10: I feel loyal and supportive to the University (SA + A) Date tbiGU 2012 staff survey - Arts College18

19. HSE Stress Measurement Tool - Findings

20. HSE UK benchmark for work-related stress Classifications are derived from HSE survey of 136 UK organisations (2004-10), using their methodology – 35 questions measure 7 key work design factors – scored 1-5; 5 is least stress HSE “traffic light” scoring scheme for 7 factors Date tbiGU 2012 staff survey - Arts College20 ColourCommentRange of UK benchmark Doing very well - need to maintain performanceAt or above 80 th percentile Good, but need for improvement. 50 th - 80 th percentile Clear need for improvement.20 th – 50 th percentile Urgent action neededBelow 20 th percentile

21. HSE benchmark factors for work-related stress Date tbiGU 2012 staff survey - Arts College21 RedYellowAquaGreen Factor (stressor) Less thanBetween Greater than 1. Demands: workload, work patterns and the work environment 2.942.94 - 3.103.10 - 3.293.29 2. Control: how much say staff have in the way they do their work 3.223.22 - 3.473.47 - 3.723.72 3. Support: encouragement, sponsorship, resources provided by: a. The organisation and line management 3.273.27 - 3.463.46 - 3.653.65 b. Colleagues 3.633.63 - 3.783.78 - 3.893.89 4. Relationships: promoting positive working to avoid conflict and dealing with unacceptable behaviour 3.613.61 - 3.853.85 - 4.044.04 5. Role: whether staff understand role within organisation and whether the organisation ensures they do not have conflicting roles 4.044.04 - 4.184.18 - 4.314.31 6. Change: how organisational change (large or small) is managed and communicated in the organisation 2.792.79 - 3.043.04 - 3.243.24

22. HSE Scores: GU2012 by Gender, Job Family Date tbiGU 2012 staff survey - Arts College22 Notes Stress FactorGU2012GU MGU F1.R&T2.MPA3.Tech4.Ops5.Clinic 1.Demands3.043.033.102.653.183.433.622.82 2.Control3.263.283.27 3.263.223.21 3a.Managers' Support2.872.882.852.832.802.813.322.76 3b.Peer Support2.652.712.582.572.522.593.502.42 4.Relationships3.763.793.753.743.733.753.923.77 5.Role4.15 4.204.014.214.264.474.13 6.Change3.063.102.963.292.892.743.162.81

23. HSE Scores for Arts College against All Colleges Date tbiGU 2012 staff survey - Social Science College23 Stress FactorGU2012All Colleges1.Arts 1.Demands3.042.862.59 2.Control3.263.273.18 3a.Managers' Support2.872.802.83 3b.Peer Support2.652.542.56 4.Relationships3.763.75 5.Role4.154.103.99 6.Change3.063.073.39