1. Email Response Class Projects Review

2. Summary of functionality Configuration Management Establish connection to the servers Establish connection to the servers Read Mail Place mail in queue Route mail Distribute mail in a multi user environment Distribute mail in a multi user environment Assign mail on basis of user skills (language, knowledge,..) Assign mail on basis of user skills (language, knowledge,..) Assign mail to supervisor (angry words, etc) Assign mail to supervisor (angry words, etc) Alerts for pending mail Alerts for pending mail Auto Respond Acknowledge receipt Acknowledge receipt Estimate time taken for “real” response Estimate time taken for “real” response

3. Summary of functionality - contd Parse incoming message and extract key words Spam Control Compare message keywords to spam keyword list Compare message keywords to spam keyword list If spam remove from server If spam remove from server Send cautionary message to sender Edit rules for spam, folder, reply message User interaction Specify spam Specify spam Execute Spam Control Learning by example Select folder Select folder User approves or assigns new folder Learning by example Maintain thread of conversation Maintain thread of conversation

4. Prepare response Extract message from message library Extract message from message library Prepare an editable message Prepare an editable message Automatically generate a “reply” message, including the following: To, From, CC/bcc, subject and text of message User edits message Sends message Summary of functionality - contd