1. Contacts

2. Stored in the Contact folder Stores information about businesses or people –Address, phone number, e-mail address etc.

3. Contact Card Information about one entity Stored in individual units of data called fields Stores –3 addresses –19 phone numbers –3 e-mail addresses –1 web page URL –1 instant messaging address –Other related information

4. Category A keyword or phrase that you assign to an item to help organize and later locate Group related items Master Category List –20 general categories contained in Outlook –Can create custom categories to add to the list

5. Distribution List Contact card that stores a related group of contacts to whom you frequently send the same message –Saves time –Ensures you send message to all intended recipients Can have multiple distribution lists Contact can be on multiple lists

6. vCard Virtual business card Allows you to send contact information to others

7. Scheduling with a Contact Link –Connects the contact to the activity

8. Flagging Sets a reminder to perform some activity –Standard flag's are Follow up, Call, Arrange Meeting, Send e-mail and send letter Can specify color for flags Can select a due date for the activity and be reminded of that date –Contact becomes red if due date is passed

9. Mail Merge Process of combining a document file with a data file Document file –Contains standard text, such as the body of a letter Data file –List of variable information such as recipient’s names and addresses –Called the data source in Word