1. Aged Care and Home and Community Care

3. Step 1: Analyse the application. Identify any key questions for competency conversation. Step 5: Identify any practical activities required to confirm competency Observe practical activity Step 7: Identify areas where 3rd party verification is needed and inform candidate. Step 3: Conduct competency conversation Step 2: Record results of analysis in table at end of application Step 4: Complete the Record of Conversation sheets during the competency conversation Step 6: Complete Practical Assessment Tasks Observation Sheets Step 8: Receive completed Third party reports Confirm / Verify 3 rd party reports * Remember RPL assessment is an accumulative process of collecting evidence. Complete assessment sign off & file documentation. Issue qualification / advise of gap training as appropriate Assessment Activity Record keeping Activity

4. Communicate appropriately with clients and Colleagues I do: (tick those that are true)  Attend training  Respond appropriately to risks to my personal safety eg. aggression from client  Follow workplace policy and procedures  Attend meetings or read minutes  Follow supervisor’s instructions  Follow safe operating procedures eg. when using different equipment  Report injuries  Contribute to discussions about safety and OHS issues  Read and follow care plans or service plans  Clarify what is being said  Deal with cultural diversity  Recognise the effect of sensory loss and cognitive impairment  Follow policy and procedures for the organization  Verbal handovers whether at the beginning or at the end of shift  Memos  Letters / Reports  Faxes  Client records  Other health workers  Maintain accurate records eg. timesheets, incident forms and or notes  Tell my supervisor about changes in client’s condition or ability  Fill out relevant forms eg bowel charts, client notes  Participate in case conferences  Maintain confidentiality

5.  Request for verification and legitimacy  This is done through :  Requesting Resume and currency of workplace  Supporting documents including third party reports  Questioning / Conversation  When gaps are found, then the practical component can be demonstrated

6.  Question 1:Discuss how you have communicated with staff and clients in order to build trusting relationships. How have you ensured all staff have communicated effectively and worked to minimise conflict situations within the workplace?  Question 2:Give examples of situations where you have participated in internal and external forums where you represented your organisation/ team. Consider examples when you have had to research and present information (verbal and/or written) which promotes the organisation.  KEY POINTS  The candidate’s response should evidence the following  INDUSTRY REQUIREMENTS  These must be evidenced in the candidate’s response  Indicate if response addresses KP and IR  COMMENTS  Record other key points and examples from conversation.  Identify whether a practical assessment is warranted.  Question 1  Workplace policy and procedures Cross-cultural protocols  Conflict resolution  Empathy  Crisis intervention  Group processes  Legislation  Rights of individuals  Duty of care  Ethics 

7.  PRACTICAL TASKS   Candidates are not required to complete all tasks. The Assessor is to select tasks after considering available evidence collected through previous phases and according to the context and needs of each candidate

8.  1. Identify appropriate communication strategies to meet the needs of clients and colleagues and build strong relationships  1.1Specific communication needs of clients and colleagues are identified including:  - Utilising techniques and aids  - Translation and language interpreters  - Cultural interpreters  - Referral to specialists  1.2Identify areas of mistrust or conflict that may require conflict resolution  1.3Identify the need to include additional people including trusted friends, case workers, family members or adults

9.  DECLARATION OF AUTHENTICITY  Statement of Authenticity  for Aged Services Skills Express South Coast  I certify that:  the information I have provided is genuinely my work and my ideas.  It is a true and honest reflection of my work.  I understand that copying other’s work or having others complete it for me invalidates the assessment.  Signature   Name of Candidate:   Date:   Signature of witness1:   Name of witness:   Date:   Phone contact for witness:   ( Witness must be over the age of 18 years) 

10.  The assessor will complete the paperwork and have it checked. If the assessor has enough evidence of the required skills and knowledge they will find you “competent” and issue a Statement of Attainment.  If the assessor has not been able to find the required evidence they will find you “not yet competent” they will talk to you and send you a letter letting you know what additional training you might need.  You will be informed of the final decision and a letter or Statement of Attainment will be sent to you  Tick off as you complete  Listen to the feedback from the assessor  Provide any extra information or evidence they require  Receive your Statement of Attainment or begin the appeals process if you feel the process  has not been fair  Please make and keep a copy (for your own records) of any documents that you send to the  Assessor. 

11.  Summary of Units of Competency  UNIT CODE UNIT TITLE  DATE  ACHIEVED: Competent / Not Competent  ASSESSOR NAME ASSESSOR SIGNATURE  Part 1: CHCCS401A Facilitate Co-operative Behaviour  Part 2: CHCCOM2B Communicate appropriately with clients and Colleagues  Part 3: CHCAC1C Provide support to an Older Person  Part 4:CHCAC16A Provide Food Services  Part 5:CHCPAO1A Deliver care services using a palliative Care Approach 

12.  Elements & Performance Criteria  Methods Used: (Tick only those used)  My Background  In-service / education record  Resume  Job description or duty statement  Workshop attendance  Interview questions  Supervisor’s Report  Manager’s Statement of Practice  Other workplace documents  These units of competency were current as at November 2008.  They are provided for your information.  Source www.ntis.gov.au  Competent / Not yet competent   Date Competency completed:   Assessor Signature:Assessor Signature: 