1. Information Technology at Emory Information Technology Division Technical Services IT Briefing Agenda 8/19/04 SW Distribution Update CSD Updates –iCommand & SESA Update –TUG Overview –myLSP Update & Demo –Security Breach Form & Port Status Demo NetCom Q&A Marcy Alexander Karen Jenkins Paul Petersen

2. Information Technology at Emory Software Distribution Update Marcy Alexander

3. Information Technology at Emory Information Technology Division Technical Services iCommand Update Patch Management Wake-on-LAN Bandwidth management Web distributed Admin Web self-service Windows, Mac, Unix, Solaris Asset Management Auto-discover System inventory Device inventory License compliance Evaluating full product suite to provide a campus desktop management solution

4. Information Technology at Emory Information Technology Division Technical Services iCommand Schedule Proof-of-Concept to start 11/1/04 –Participation from LSPs welcome, we will have limited licenses for the POC Evaluation complete by 11/30/04 Initial deployment for the admin core Funding for remainder of campus TBD

5. Information Technology at Emory Information Technology Division Technical Services SESA Update Provides a web based management tool for Symantec managed antivirus clients. –Distributed management for LSPs Software arrived and installed on test system Hardware ordered and due ~2 weeks Demonstration next IT Briefing Production 12/1/04

6. Information Technology at Emory Information Technology Division Technical Services Technical User Groups Provides a forum for campus technical professionals to brainstorm on a regular basis Each group has a campus sponsor and ITD representative assigned to the group Group meets on a quarterly basis Agenda items driven by the campus community

7. Information Technology at Emory Information Technology Division Technical Services TUG Groups GroupCampus Sponsor ITD SME Desktop Consultants Derek SpransyAndrew Kincaid System Administrators TBDChris Alexander Web Developers TBDLee Clontz DB DevelopersTBDEvan Ehrenhalt

8. Information Technology at Emory Information Technology Division Technical Services myLSP Goals Provide a tool for campus users to determine who and where to call for local support. Provide a tool for Client Services and the campus IT members to identify and contact the appropriate local support provider.

9. Information Technology at Emory Information Technology Division Technical Services myLSP Architecture Goals Distribute the management of the database –Rights for local support to add/delete members as required Flexible to meet the unique needs of local support teams Pull data from ESD for accuracy and to minimize data entry Provide database of local support providers for authentication into “restricted” areas

10. Information Technology at Emory Information Technology Division Technical Services General Concepts Each school and major IT organization will have an “IT Team” Each IT Team has one System Administrator –Add sub-teams and team members –Select what sub-teams are displayed and what contact information is displayed –Customize text for customers Five access levels (System Admin, Team Admin, Tech Professional, Campus, non- Emory)

11. Information Technology at Emory Information Technology Division Technical Services Architecture Each school and major IT organization will have an “IT Team” Each IT Team has one System Administrator –Add sub-teams and team members –Select what sub-teams are displayd and what contact information is displayed –Customize text for customers Five access levels (System Admin, Team Admin, Tech Professional, Campus, non- Emory)

12. Information Technology at Emory Information Technology Division Technical Services Demonstrations myLSP Magic Form Port Status Web Page

13. Information Technology at Emory Information Technology Division Technical Services