1. What dignity means to us & ways to embed WHAT it means: Treat everyone as an individual and personalise care. HOW and TOOLS TO EMBED: Use PCCP well Include life & family stories, aspirations and plans to achieve Ensure choice offered and known: routines, activities, hobbies, food, clothes, hair, jewellery, make up Use My morning routine and personal preferences exercises Involve right people to produce Regular meetings with family & friends and review and update (people change) Use Dignity means to me films and SCiE films Use of items from past and Memory boxes Understand individual support required Play music individuals like Don’t be judgemental / use stereotypes / make assumptions – Use ‘Look at Me’ film Challenge inappropriate care – Good whistle-blowing policy Use of Key Workers Have Dignity on agenda at every team meeting, Recognise and praise good staff /role modelling (Employee of the week, Care Awards)

2. What dignity means to us & ways to embed WHAT it means: Mindful / Polite communication HOW and TOOLS TO EMBED: Appropriate use of names (use PCCP) Right / sensitive language (verbal and body) Good use of various communication tools Role modelling and recognise & praise best practice Good Shift handover communications WHAT it means: Privacy HOW and TOOLS TO EMBED: Use Privacy policies – knock before entering, dressing and undressing etc Time and privacy when going to the toilet Careful use of information on PCCP

3. What dignity means to us & ways to embed WHAT it means: Respect HOW and TOOLS TO EMBED: Understand religious beliefs and practices Understand person’s home not just your place of work Make eye contact Speak as you would speak to another adult not child talk with / to - not at, give time to answer and don’t presume know best. Sensitive management of personal care Use Perception Dignity (Manikin) exercise Listen properly and actively - Get opinions / choice / involvement WHAT it means: Empowering and Freedom HOW and TOOLS TO EMBED: Active Support – Independence Person Centred risk assessments to empower not just protect Use Changing the Power Exercise Ask Care Practitioner to think about what Freedom is in various settings – at home, hotels, car home prison