2. Chain Of Command OR Everyone Has A Boss

3. THERE IS NO TRY. THERE IS EITHER DO OR NOT DO. -YODA-

4. The Person Who Knows How Will Always Have A Job. The Person Who Knows Why, Will Always Be The Boss

5. The Chain of Command

6. Fast Food Chain of Command

7. Your Boss Wants To Be Successful At Work Your Boss Wants You To Succeed

8. Chain of Command Dilemmas Fred... Nancy...Jim Food servers at a restaurant Jim calls in sick which means Fred and Nancy will have to take over his station. Fred and Nancy do not mind because it means more tips for them. Janice, the manager, still writes Jim up and later on Jim gets fired for missing too much work even though his co-workers don ’ t complain. How did Jim ’ s behavior affect each of the following: Customers?Co-Workers?Management? Would Jim ’ s reason for missing work make a difference on the effect it had on the above people? Customers?Co-Workers?Management?

9. Chain of Command Dilemmas Fred... Nancy...Jim Assemblers in a factory doing piece work (quota) Jim calls in sick which means Fred and Nancy will have to pick up his job duties. Fred and Nancy are not pleased because they won ’ t met their quota...no bonus. Janice, the manager, still writes Jim up and later on Jim gets fired for missing too much work because quotas are not met. How did Jim ’ s behavior affect each of the following: Customers?Co-Workers?Management? Would Jim ’ s reason for missing work make a difference on the effect it had on the above people? Customers?Co-Workers?Management?

10. Chain of Command Dilemmas Fred... Nancy...Jim Job Counselor in a WorkForce Center Jim calls in sick which means Fred and Nancy will have to fill in Jim ’ s job assignments....reports/appointments/assignments. Fred and Nancy are not pleased because they have their own reports/appointments/assignments to complete. Janice, the manager, writes Jim up and later on Jim gets fired for missing too much work. How did Jim ’ s behavior affect each of the following: Customers?Co-Workers?Management? Would Jim ’ s reason for missing work make a difference on the effect it had on the above people? Customers?Co-Workers?Management?

11. Accepting Orders With Respect Three Ways of Responding to An Order Passive (Defensive) – Resents Orders Aggressive (Offensive) – Openly Defiant Of Orders Assertive (Cooperative) – Accepts Orders

12. Passive (Defensive) *Defending Own Actions *Pouting *Purposely carrying out orders very slowly *Threatening to quit *Folding arms *Feeling picked on

13. Aggressive (Offensive) *Arguing *Complaining *Yelling *Giving dirty looks *Refusing to carry out orders *Slamming doors

14. Assertive (Cooperative) *Smiling *Asking questions if there is a problem *Carrying out orders promptly

15. Talking With Your Supervisor About Job Performance Don ’ t Respond To Feedback With Anger Know What It Is You Have Done Wrong Thank Supervisors For Compliments Ask For Feedback

16. In the World of Work, one ’ s relationship with one ’ s superiors will be important to advancements, raises, and a generally positive experience at work. Check your answers. Will your actions help you get ahead at work, or cause difficulty for your boss and you?

17. We all make mistakes. Knowing how to accept responsibility for mistakes is a sign of a mature employee.

18. What To Do When You Make A Mistake First, take a deep breath. Assess the damage. Be a problem – solver.

19. Be Truthful. Tell Your Boss About the Mistake. Listen to Your Boss ’ s Response.

20. Find a Concrete Way to Show That You ’ re Sorry. Check for “ goof ” patterns.

21. P O C S P.....PROBLEM O.....OPTIONS C.....CONSEQUENCES S.....SOLUTION

22. Dave was on his way to work when his car stalled at a stop light. He was able to push his car into an office parking lot. On the building a sign stated that all unauthorized vehicles will be towed. It was an important day at work for Dave because he was being interviewed for a supervisory position. This promotion would be a significant raise with benefits.

23. Things to Remember Understanding the Chain of Command can assist us in our career development. The only response to orders that gets us ahead is the assertive response. We all make mistakes so the important difference is how we handle our mistakes.

24. I Understand There Is A Line Of Authority On The Job And Will Behave Appropriately