1. Chapter 8 Ethics and Technology
Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.

2. Ethics and Technology
Vast amounts of information is available to employees and customers on their:
Internet sites
Intranet sites: Company’s internal Web site, containing information for employee access only
Extranet sites: Private piece of a company’s Internet network that is made available to customers and/or vendor partners on the basis of secured access by unique password

3. Ethics and Technology Loss of privacy
Companies have ability to send customers’ personal data anywhere in the world
Employee monitoring

4. Do You Know Where Your Personal Information Is?
Call centers were the result of the first wave of technological advancement
Ethical obligations
Notify the customer the country in which the call center is based
Notify the customer the real name of person answering the call
Notify the customer that their personal information is being transferred to other countries

5. Employer Position
Monitoring of work-related activity will not be infringement of privacy
Organization has an obligation to its stakeholders to operate efficiently
It must ensure that company resources are not being misused or stolen
It must ensure company data and proprietary information are closely guarded

6. Employer Position
Technological advancements has made it difficult to determine where work ends and personal life begins
Employees be notified of any electronic surveillance and the purpose of that surveillance
Actions of a small number of employees in breaking company rules should not be used as a justification to take away everyone’s civil rights

7. Employer/Employee Position
Arriving at a resolution of the arguments is difficult
Technological advancements has made it difficult to determine where work ends and personal life begins
Willingness to compromise has risen and fallen in direct relation to the prevailing job market

8. When Are You at Work?
Telecommuting: Working from anywhere by logging into your company’s network remotely
Computer and Smartphone has made the concept of being at work flexible
Availability is now defined as accessibility

9. Employee Consent Thin consent: Employee has little choice
When an employee receives formal notification that the company will be monitoring all and Web activity and it is made clear in that notification that his or her continued employment with the company will be dependent on the employee’s agreement to abide by that monitoring

10. Employee Consent
Thick consent: Employee has an alternative to unacceptable monitoring
When jobs are plentiful and the employee would have no difficulty in finding another position, then the employee has a realistic alternative for avoiding an unacceptable policy

11. The Dangers of Leaving a Paper Trail
Documents written on the machines do the most harm
Offensive postings
Viewing inappropriate Web sites
Internet communication
Damage from electronic trail of s

12. Vicarious Liability
A party may be held responsible for injury or damage even when he or she was not actively involved in an incident
Cyberliability: Employers can be held liable for the actions of their employees in their Internet communications to the same degree as if those employers had written those communications on company letterhead

13. Vicarious Liability
Extent of cyberliability in the top categories of litigation
Discrimination
Harassment
Obscenity and pornography
Defamation and libel
Information leaks
Spam

14. Figure 8.1 - Ten Commandments of Computer Ethics
Source: Computer Ethics Institute, “Ten Commandments of Computer Ethics,” Computer Professionals for Social Responsibility,