1. Network- Concept and Requirements Connects the watch to the call center via existing networks Same basic functionality as a cell phone Be able to send a signal in the case of emergency to call center Contains a two way voice connection Able to send data to call center

2. Network Specialized Cell Phone Device is a specialized cell phone that can only call a single number Can report data via SMS Calling can be both manually triggered or automatically tripped We can partner with a preexisting carrier in order to reduce costs

3. Parts needed for Network Access Antenna microphone speaker special circuit componets integrated onto the circuit board

4. Network Risks Needs to be partnered with a major carrier in order to access the network the antenna would have to be integrated into the watch and be isolated from skin to avoid electrical issues Miniaturization of all parts to fit inside the watch total battery life may prove to be a major issue.

5. Call Center-Concept Call center to interface between the Watch user and EMS Determine if the emergency is real or if its a false alarm comfort the user if its an emergency while informing authorities access to telephone and basic medical records training to understand what they are needed to do Uses existing call center systems that require minimal retraining

6. Call Center-Design Alternative Computer Voice system Advantages Save money by removing the human operators in the call center Rapid EMS response Disadvantages Can’t separate out false alarms Larger volume of false alarms EMS could get annoyed at having a computer voice that cant respond back

7. Call Center - Operators Operators have to talk to the customer in order to determine if the call is a false alarm or the actual emergency Communicate with authorities to inform them of the emergency and provide them with basic information and location Operators have to be able to understand some basic medical issues in order to help the customer with their issue