1. 2011 SWEDE Leveraging Existing Software and Technologies for Mobile Workforce Management By: Doug Lambert

2. Agenda ► What  Define the Scope ► Why  Why do we need Mobile Workforce Management? ► How  Leveraging existing software ► Who  Define the ‘players’ ► The Process  How did we get here? ► The future  Where are we going now?

3. Scope ► Mobile Workforce Management - Providing information exchange to and from the field in a digital near real-time environment for assisting with assignment and completion of tasks/work. ► Implement a mobile workforce management solution to reduce paper shuffle and improve customer service.

4. Why ► Streamline processes ► Reduce Costs  Fuel  Equipment  Labor ► Improve Member Service  Faster response times ► Empower the employee  “Work Smarter not harder” ► “Green Solution”  Less fossil fuels burned  Paper reduction

5. How ► Evaluated ‘off the shelf’ solutions from existing vendors.  $$$$$  Change/Change/and more change…  Custom  Lack of integration  “Small little Coop” attitude  Heavy admin work

6. My ‘A-Ha!’ moment ► Leveraging existing software  Pieces of the puzzle  90% of the solution exists  ‘tie them together’

7. The Players Milsoft’s OMS Milsoft’s Assessment NISC’s CIS with Service Orders Milsoft Unplugged Field Mapviewer Integrated Automatic Vehicle Location MS SQL Code by Doug Lambert Notification System by Doug Lambert MS SQL SP

10. Advantages ► Fits SBEC Needs ► No Learning applications/processes/software ► No Purchase of additional software ► No annual maintenance fees ► Minimal change on Employees ► Buy-in at all levels  Users have a say!

11. Savings Software Licenses$70,000-$300,000 Annual Support Fees15,000-60,000 Annual Fuel & Vehicle~150,000 Labor Savings~20,000 Happy Members$$$$$$$$$ Satisfied Informed Empowered Employees$$$$$$$$$

12. Bottom Line Savings 1 st Year$240,000-580,000* Each Year There After$190,000-220,000 *Figures vary depending on which MWM software vendor we might have used otherwise.

13. Questions? Doug Lambert San Bernard Electric Cooperative, Inc. dlambert@sbec.org(979)865-3171