1. Enterprise Applications Services Erna Giles Beverly August 16, 2011 1

2. What is Enterprise Applications Services ? Enterprise Applications Services are comprehensive services for Enterprise Applications operations, maintenance, enhancement and end-user support. under OCIO’s I3P. It supports a broad range of key Business and Mission- Supporting platforms, application s and infrastructure used across the Agency., such as financial management, procurement, logistics and travel management.

3. What is EAST? The Enterprise Applications Service Technologies (EAST) contract is a firm-fixed-price contract to provide support to the NASA Enterprise Applications Competency Center (NEACC). Those services previously provided to the NEACC under a cost-plus-award-fee UNITeS contract were transitioned to the EAST contract effective February 1, 2011.

4. The Enterprise Applications Service Technologies (EAST) is a firm-fixed price contract to provide support to the NASA Enterprise Applications Competency Center (NEACC). Base Period of Performance: 2/1/11 – 1/31/13; Value $85.64M Option Period 1: 2/1/13 – 1/31/15; Value $85.04M Option Period 2: 2/1/15 – 1/31/16; Value $43.25M Annual Contract Value for the basic contract is as follows: The contract also has an ID/IQ feature which has a $100M limit over the life of the contract. Total contract value is $314M. CY1CY2CY3CY4CY5Total $42.8M $42.5M $43.25$214M Enterprise Applications Services Technologies Contract Vehicle

5. Basic EAST Information The EAST contract includes an approach for measuring capacity and throughput in terms of Application Points. –Contractor-provided systems enable planning and tracking work at a granular level, and reporting at various granular or summary levels. The contract has established upper and lower limits (bands) for monthly throughput for both maintenance and enhancement work. There is also a ID/IQ task order capability to acquire new application development. The contract Scope of Work incorporates separate Performance Work Statement (PWS) elements for applications maintenance and applications enhancement. Provisions in the contract allow for pricing adjustments in case throughput falls outside the established bands. The contract includes additional service level standards which complement standards already in place with NASA product owners and Centers. A six-month stabilization period will provide actual operational data for making adjustments to bands and Application Point assessment criteria. Award Nov 1 Dec 1Jan 1, ‘11 Contrac t Start Feb 1 Mar 1Apr 1 May 1 Jun 1 Jul1 End Stabilization Aug1

6. Expected Benefits of EAST Contract NASA Gained the Ability to: –Apply a consistent methodology –Track each work item (SR/CR) from cradle to grave –Maximize utilization of scarce resources –Assess/reassess priorities and alternatives with concrete data –Quantify the actual cost of application operations, maintenance and enhancements –Monitor requirements, cost and schedule –Identify performance improvement areas –Provide innovative alternatives/solutions –Develop efficiencies across all application functions –Provide best value to NASA for its enterprise applications Application Points Assessment Criteria Process Flow Application Point Capacity Management System (APCMS) Current Status Views By Line o f Business Capacity SR

7. Enterprise Applications Services