1. Parish Councils Conference Website Support Workshop

2. Workshop Agenda Agenda Item Time Welcome & Introduction 5 mins Overview of current Website Support Service and Update 5 mins Group work: Understanding YOUR needs and support opportunities 30 mins Workshop summary & close 5 mins

3. Current Website Support Service The service we provide you includes: Online Support – a comprehensive, online user manual. Telephone Support – including technical support, information, advice and trouble shooting. Training – training for site editors. Annual Review – an assessment to support continued website improvement. Development of the Parishes web sites – design and testing of new functionality. A-Z of Services – maintenance of functionality. Web hosting – externally hosted service. Tools for Managing the site, including: - Content Management System – purpose-built solution for easy creation and management of content. - Control panel – Administrator tools for site management. Private member area – for your internal council use only. Unlimited archive – unlimited archive space for documents. Web site compliance – site designed to meet web accessibility standards.

4. Update Requirements of the Localism Act – Register of Members’ Interest.

5. Understanding YOUR needs and support opportunities Group Work Aim: To understand your needs and support opportunities Explore the potential to develop an Online Support Tool to share and develop good practice. Group Work Discussion Questions: 1. What are your needs and opportunities? - What would help you manage your parish council site better? - What tasks do you feel you need support with? - How could an Online Support Tool help you in dealing with the results from your Annual Reviews? 2.What are the things we MUST get right in supporting YOU? NB: It might help to think about what we absolutely must not get wrong. 3. How can we add value to the support we already provide? - How could an Online Support Tool complement existing support? 4. What features could be built into an Online Tool to support good practice? - Key features you might want to see? Eg: video ‘How-tos’ on good practice? Case Studies? Please capture answers on flipchart paper. Questions? Please capture any questions on the ‘Parish Queries and Concerns’ sheet provided your Event pack.