2. Moving Force in Filipino youth development Mission Guided by its vision, NYC shall pursue the following thrusts: ■ Ensure the convergence of youth policies ■ Mobilize resources for youth development ■ Provide support to youth and youth serving organizations, and serving organizations, and ■ Demonstrate and advocate effective programs, projects and practices in youth development projects and practices in youth development The National Youth Commission envisions itself as the

3. Anchored on its vision, mission, and mandate, NYC’s core services are classified into 3 areas: POLICY DEVELOPMENT COORDINATION OF PROGRAMS THAT PROMOTE YOUTH PARTICIPATION, AND PROVISION OF TECHNICAL ASSISTANCE TO YOUTH AND YOUTH-SERVING ORGANIZATIONS Of the 3, COORDINATION OF PROGRAMS is considered as FRONTLINE because it opens windows of opportunities where the youth may avail of services as beneficiaries and partners Specific frontline coordinated programs are: Government Internship Program (GIP) Youth Organization Registration Program (YORP) Ship for Southeast Asian Youth Program (SSEAYP) National Youth Parliament (NYP) Secretariat Assistance to the Sangguniang Kabataan National Federation Other International Exchange Programs GIP and YORP are mandated regular programs that are not bound by specifications of external organizations and are year-round, and thus constitute NYC’s frontline services. SSEAYP, NYP, Secretariat Assistance to SKNF, and coordination of other international exchange programs are special frontline services, procedural application regular steps of which are dependent on external factors; however, NYC shall ensure that the application procedure shall be posted whenever the services are on-going.

4. CENTRAL OFFICE Government Internship Program (GIP) What about the GIP? Being an advocate for youth participation, the NYC allocates budget annually for the implementation of the GIP to demonstrate the value of public service to the Filipino youth. The GIP is conducted every 2 months, with GIP trainees receiving a monthly stipend amounting to 75% of the lowest salary grade in the government (SG1). How much cost is needed for the service: There are no fees needed in applying for the GIP. Who are qualified: All Filipino youth, 18-25 years old. When is the Service Available: - Monday to Friday - 9:30 AM to 4:00 PM - Application process for the GIP is usually undertaken during the 3rd and 4th weeks of the following months: February, April, June, August, October, and December. *As a matter of protocol, applicants with disabilities shall be prioritized in the queue

5. CENTRAL OFFICE Government Internship Program (GIP) What about the GIP? Being an advocate for youth participation, the NYC allocates budget annually for the implementation of the GIP to demonstrate the value of public service to the Filipino youth. The GIP is conducted every 2 months, with GIP trainees receiving a monthly stipend amounting to 75% of the lowest salary grade in the government (SG1). How much cost is needed for the service: There are no fees needed in applying for the GIP. Who are qualified: All Filipino youth, 18-25 years old. When is the Service Available: - Monday to Friday - 9:30 AM to 4:00 PM - Application process for the GIP is usually undertaken during the 3rd and 4th weeks of the following months: February, April, June, August, October, and December. *As a matter of protocol, applicants with disabilities shall be prioritized in the queue

6. Step 1  GIP Applicant registers basic information (name, time of in/out, company, purpose, person to visit, signature) at the logbook of the Guard on Duty, and asks for the concerned NYC personnel regarding application for GIP Step 2  GIP Applicant gets, accomplishes, and submits GIP application form from/to the Personnel Unit Step 3  NYC Personnel receives and initially reviews accomplished GIP application form for completeness of entries, and informs shortlisted GIP applicant for schedule of interview Step 4  GIP applicant is interviewed by the Personnel Unit and representatives of Offices/Divisions to match the applicant’s skills with the needs of the Office/Division NYC Personnel To provide the service PROCEDURE DOCUMENTS Needed on the part of the applicant Maximum TIME Expected to do the step Guard on Duty Personal identification card (I.D.) 5 minutes Mr. Richard Ravanera, Administrative Assistant III, Personnel Unit, Administrative and Finance Division (AFD) GIP application form 30 minutes Mr. Richard Ravanera, Administrative Assistant III, Personnel Unit, AFD None 1 day Atty. Cynthia Corpuz, Legal Officer, OCCEO; Ms. Mary Tuesday Moises, Executive Asst., OCAL-CLSA; Ms. Rochel Ferrancullo, Executive Asst., OCAL-PMA; Ms. Rizza Loise Aguilar, Admin. Asst., OCRL; Ms. Lorelie Chatto, Admin. Asst., OCRV Mr. Jerremy Bayucot, Executive Asst., OCRM Mr. Jubelyn Pulgarinas, Executive Asst., OEOC; Mr. Juan Karlo Amanse, Executive Asst., OED; Mr. Joven Dagdag, Personnel Officer, AFD; Ms. Jenivie Anne Salmo, Asst. Division Chief, PRMED; Ms. Elsa Magdaleno, Presidential Staff Officer II, RYDD; Mr. Manuel Nicdao, Presidential Staff Officer III, SMD; Accomplished GIP application form 3 days Step 5  Division recommends applicants for acceptance as GIP to the PersonnelUnit Division Chiefs and Executive Assistants/Staff of Office of the Chairperson, Commissioners, and Executive Director None 1 day Step 6  Personnel Officer prepares and submits transmittal of recommendations to the Executive Director for approval Mr. Joven Dagdag, Personnel Officer, AFD None 1 hour

7. NYC Personnel To provide the service PROCEDURE DOCUMENTS Needed on the part of the applicant Maximum TIME Expected to do the step Step 7  Office of the Executive Director reviews & approves recommendations, and prepares & submits transmittal to the Personnel Officer Executive Director Pol Maleniza (Reviews and approves), Mr. Nino Sialongo Administrative Assistant III (Prepares and submits transmittal) None1 hour Personnel Unit notifies by phone GIP applicants of approval or disapproval of application None 1 day Personnel Unit prepares and submits to the Office of the Executive Director the GIP contracts; the contract is the selected applicant’s basis for engagement with NYC Step 8  None1 day Office of the Executive Director reviews and recommends for approval of the contract to the Office of the Chairperson Step 10  Atty. Cynthia Corpuz, Legal Officer, OED None1 day Mr. Richard Ravanera, Administrative Assistant III, Personnel Unit, AFD Mr. Richard Ravanera, Administrative Assistant III, Personnel Unit, AFD Step 9  Office of the Chairperson signs contracts and endorses to the Personnel Unit for signing of the GIP Step 11  Chairperson Richiard Alvin M. Nalupta None 1 day Step 12  Selected applicants sign the contract NBI Clearance or Birth Certificate 10 mins. Mr. Richard Ravanera, Administrative Assistant III, Personnel Unit, AFD - E N D O F T R A N S A C T I O N - * OCCEO – Office of the Chairperson and Chief Executive Officer OCAL – CLSA – Office of the Commissioner at-Large, Christopher Lawrence S. Arnuco OCAL – PMA – Office of the Commissioner at-Large, Priscilla Marie Abante OCRL – Office of the Commissioner representing Luzon OCRV – Office of the Commissioner representing Visayas OCRM – Office of the Commissioner representing Mindanao OEOC – Office of the Ex-Officio Commissioner OED – Office of the Executive Director PRMED – Policy Research, Monitoring and Evaluation Division RYDD – Regional Youth Development Division SMD – Social Marketing Division NBI – National Bureau of Investigation

8. CENTRAL OFFICE What about the YORP? YORP is mandated under R.A. 8044 and provides the NYC information regarding the existence of youth organizations in a specific area. This emerging network of organizations is also tapped by NYC in its activities and receive periodic updates on youth activities. Who are qualified to register: All youth and youth-serving organizations in existence for at least 6 months. When is the Service Available: - Monday to Friday - 9:30 AM to 4:00 PM How much cost is needed for the service: There are no fees needed in applying for YORP. *As a matter of protocol, applicants with disabilities shall be prioritized in the queue

9. Step 2  Get, accomplish, and submit YORP application forms and other required documents to the concerned NYC personnel *YORP application form can also be downloaded in the NYC’s website. Applicant will have to submit the completed application requirements to NYC office Ms. Percy Smith, Presidential Staff Officer III, RYDD/ Ms. Elsa Magdaleno Presidential Staff Officer II, RYDD Accomplished application form Organization portfolio: - vision & mission -list of officers with position and age - by laws -contact person and numbers - address of organization SEC registration if any Endorsement from: School – Campus-based Barangay – Community- based Diocese – Parish-based Institution – If beneficiary of an agency 30 minutes Step 1  Applicant registers basic information (name, contact number, purpose of visit) at the logbook of the Guard on Duty, and asks for the concerned NYC personnel regarding application for YORP. Guard on Duty Personal Identification card (I.D.) 5 minutes NYC Personnel To provide the service PROCEDURE DOCUMENTS Needed on the part of the applicant Maximum TIME Expected to do the step NYC Personnel receives & checks documents for completeness and informs applicant regarding the validation period *Only applicants with complete documents shall be entertained Accomplished YORP application form and required documents 30 minutes Step 3  Ms. Percy Smith, Presidential Staff Officer III, RYDD/ Ms. Elsa Magdaleno Presidential Staff Officer II, RYDD

10. NYC Personnel To provide the service PROCEDURE DOCUMENTS Needed on the part of the applicant Maximum TIME Expected to do the step Step 4  Concerned NYC personnel undertakes validation process 5 days Ms. Percy Smith, Presidential Staff Officer III, RYDD and Ms. Elsa Magdaleno Presidential Staff Officer II, RYDD Ms. Baibonn Sangid - NCR Mr. Jun Angeles – Baguio City Ms. Nydia Delfin – Naga City Ms. Queenie Dadulo – Cebu City Mr. Eddie Cuaresma – Cagayan de Oro City Mr. Raymond Domingo – Zamboanga City None Step 5  Preparation and submission of recommendation to the concerned Commissioner for endorsement 1 day Step 6  Concerned Commissioner approvesand endorses recommendation to RYDD 1 day OCAL – Comm. Christopher Arnuco OCAL – Comm. Priscilla Marie Abante OCRL – Comm. Raul Dominic Badilla CRLV – Comm. Benjie Oliva OCRM – Comm. Mohammad Hanny Camid OEOC – Comm. Jane Cajes Step 7  Concerned NYC personnel prepares and endorses Certificate of Registration for the Executive Director’s approval Mr. Mel Santella, Chief RYDD 4 hours None Ms. Percy Smith, Presidential Staff Officer III, RYDD/ Ms. Elsa Magdaleno Presidential Staff Officer II, RYDD

11. NYC Personnel To provide the service PROCEDURE DOCUMENTS Needed on the part of the applicant Maximum TIME Expected to do the step Step 8  Executive Director signs and endorses the certification to the Office of the Chairperson for approval Executive Director Apolonio Maleniza 4 hours None Step 9  Chairperson to sign the certification and forward to RYDD Chairperson Richard Alvin Nalupta 1 day Issuance/release of Certificate of Registration Step 10  30 mins. - E N D O F T R A N S A C T I O N - None Ms. Percy Smith, Presidential Staff Officer III, RYDD/ Ms. Elsa Magdaleno Presidential Staff Officer II, RYDD *OCAL – CLSA – Office of the Commissioner at-Large, Christopher Lawrence S. Arnuco OCAL – PMA – Office of the Commissioner at-Large, Priscilla Marie Abante OCRL – Office of the Commissioner representing Luzon OCRV – Office of the Commissioner representing Visayas OCRM – Office of the Commissioner representing Mindanao OEOC – Office of the Ex-Officio Commissioner NCR – National Capital Region SEC – Securities and Exchange Commission

12. AREA OFFICE Government Internship Program (GIP) What about the GIP? Being an advocate for youth participation, the NYC allocates budget annually for the implementation of the GIP to demonstrate the value of public service to the Filipino youth. The GIP is conducted every 2 months, with GIP trainees receiving a monthly stipend amounting to 75% of the lowest salary grade in the government (SG1). How much cost is needed for the service: There are no fees needed in applying for the GIP. Who are qualified: All Filipino youth, 18-25 years old. When is the Service Available: - Monday to Friday - 9:30 AM to 4:00 PM - Application process for the GIP is usually undertaken during the 3rd and 4th weeks of the following months: February, April, June, August, October, and December. *As a matter of protocol, applicants with disabilities shall be prioritized in the queue

13. NYC Personnel To provide the service PROCEDURE DOCUMENTS Needed on the part of the applicant Maximum TIME Expected to do the step Step 1  GIP Applicant gets, accomplishes, and submits GIP application form from/to the NYC Area Office staff Mr. Jun Angeles – Baguio City Ms. Nydia Delfin – Naga City Ms. Queenie Dadulo – Cebu City Mr. Eddie Cuaresma – Cagayan de Oro City Mr. Raymond Domingo – Zamboanga City Step 2  NYC Personnel receives & reviews accomplished GIP application form for completeness of entries, interviews GIP applicant for matching of skills with the needs of the office, and informs applicant to expect a feedback after 5 days Accomplished GIP application form 30 minutes Step 3  Area office staff prepares and submits recommendation to Personnel Officer, copy furnished RYDD Division Chief 3 days Mr. Jun Angeles – Baguio City Ms. Nydia Delfin – Naga City Ms. Queenie Dadulo – Cebu City Mr. Eddie Cuaresma – Cagayan de Oro City Mr. Raymond Domingo – Zamboanga City Accomplished GIP application form Mr. Jun Angeles – Baguio City Ms. Nydia Delfin – Naga City Ms. Queenie Dadulo – Cebu City Mr. Eddie Cuaresma – Cagayan de Oro City Mr. Raymond Domingo – Zamboanga City Accomplished GIP application form Step 4  Personnel Officer prepares and submits transmittal of recommen- dations to the Executive Director for approval Mr. Joven Dagdag, Personnel Officer AFD None 1 hour

14. NYC Personnel To provide the service PROCEDURE DOCUMENTS Needed on the part of the applicant Maximum TIME Expected to do the step Step 5  The Executive Director reviews & approves recommendations, and prepares & submits transmittal to the Personnel Officer Executive Director Apolonio Maleniza (Reviews and approves) Mr. Nino Sialongo, Administrative Assistant III (Prepares and submits transmittal) None 1 hour Step 6  Personnel Unit staff informs area office staff of approval or disapproval of application Mr. Richard Ravanera, Administrative Assistant III, Personnel Unit, AFD Step 7  Area office staff informs shortlisted GIP applicant for interview, while notifies applicants who are not selected Personnel Unit staff prepares and submits to the Office of the Executive Director copies of contract for GIPs; the contract is the Selected applicant’s basis of engagement with NYC Step 8  None1 day Mr. Richard Ravanera, Administrative Assistant III, Personnel Unit, AFD None 1 hour Mr. Jun Angeles – Baguio City Ms. Nydia Delfin – Naga City Ms. Queenie Dadulo – Cebu City Mr. Eddie Cuaresma – Cagayan de Oro City Mr. Raymond Domingo – Zamboanga City

15. NYC Personnel To provide the service PROCEDURE DOCUMENTS Needed on the part of the applicant Maximum TIME Expected to do the step None Office of the Executive Director reviews and recommends for approval of the contract to the Office of the Chairperson Step 9  Atty. Cynthia Corpuz, Legal Officer, OED None1 day NYC Chairperson signs contracts and endorses to the Personnel Unit for trainee to sign Step 10  Chairperson Richard Alvin Nalupta 1 day Step 11  Personnel unit sends signed contract to area office staff Mr. Richard Ravanera, Administrative Assistant III, Personnel Unit, AFD None Step 12  Selected applicants sign the contract None 10 mins. Mr. Richard Ravanera, Administrative Assistant III, Personnel Unit, AFD 1 day - E N D O F T R A N S A C T I O N - *AFD – Administrative and Finance Division NBI – National Bureau of Investigation OED – Office of the Executive Director RYDD – Regional Youth Development Division

16. CENTRAL OFFICE What about the YORP? YORP is mandated under R.A. 8044 and provides the NYC information regarding the existence of youth organizations in a specific area. This emerging network of organizations is also tapped by NYC in its activities and receive periodic updates on youth activities. Who are qualified to register: All youth and youth-serving organizations in existence for at least 6 months. When is the Service Available: - Monday to Friday - 9:30 AM to 4:00 PM How much cost is needed for the service: There are no fees needed in applying for YORP. *As a matter of protocol, applicants with disabilities shall be prioritized in the queue

17. NYC Personnel To provide the service PROCEDURE DOCUMENTS Needed on the part of the applicant Maximum TIME Expected to do the step Accomplished YORP application form and required documents 30 minutes Step 3  Ms. Percy Smith, Presidential Staff Officer III, RYDD/ Ms. Elsa Magdaleno Presidential Staff Officer II, RYDD Step  1 Get, accomplish, and submit YORP application forms andother required documents to the concerned area office staff Step 2  Area office staff receives & checks documents for completeness and informs applicant regarding the validation period *Only applicants with complete documents shall be entertained 30 minutes Area office staff reports list of YORP applications to the personnel in- charge of YORP None 2 hours Mr. Jun Angeles – Baguio City Ms. Nydia Delfin – Naga City Ms. Queenie Dadulo – Cebu City Mr. Eddie Cuaresma – Cagayan de Oro City Mr. Raymond Domingo – Zamboanga City Accomplished application form Organization portfolio: - vision & mission -list of officers with position and age - by laws -contact person and numbers - address of organization SEC registration if any Endorsement from: School – Campus-based Barangay – Community- based Diocese – Parish-based Institution – If beneficiary of an agency Mr. Jun Angeles – Baguio City Ms. Nydia Delfin – Naga City Ms. Queenie Dadulo – Cebu City Mr. Eddie Cuaresma – Cagayan de Oro City Mr. Raymond Domingo – Zamboanga City

18. NYC Personnel To provide the service PROCEDURE DOCUMENTS Needed on the part of the applicant Maximum TIME Expected to do the step Step 4  Concerned area office staff undertakes validation process and submits corresponding reports to the personnel in-charge of YORP 5 days None Mr. Jun Angeles – Baguio City Ms. Nydia Delfin – Naga City Ms. Queenie Dadulo – Cebu City Mr. Eddie Cuaresma – Cagayan de Oro City Mr. Raymond Domingo – Zamboanga City Step 5  Preparation and submission of recommendation to the concerned Commissioner for endorsement Ms. Percy Smith, Presidential Staff Officer III, RYDD and Ms. Elsa Magdaleno Presidential Staff Officer II, RYDD 1 day None Step 6  Concerned Commissioner approves and endorses recommendation to RYDD 1 day Step 7  Concerned NYC personnel prepares and endorses Certificate of Registration for the Executive Director’s approval Mr. Mel Santella, Chief RYDD 4 hours None OCAL – Comm. Christopher Arnuco OCAL – Comm. Priscilla Marie Abante OCRL – Comm. Raul Dominic Badilla CRLV – Comm. Benjie Oliva OCRM – Comm. Mohammad Hanny Camid OEOC – Comm. Jane Cajes

19. NYC Personnel To provide the service PROCEDURE DOCUMENTS Needed on the part of the applicant Maximum TIME Expected to do the step Step 8  Executive Director signs and endorses the certification to the Office of the Chairperson for approval Executive Director Apolonio Maleniza 4 hoursNone Step 9  NYC Chairperson to sign the certification and forward to RYDD Chairperson Richard Alvin Nalupta 1 day None Ms. Percy Smith, Presidential Staff Officer III, RYDD/ Ms. Elsa Magdaleno Presidential Staff Officer II, RYDD Step 10  The personnel in-charge of YORP sends approved Certificate of Registration to area office 1 dayNone Issuance/release of Certificate of Registration Step 11  - E N D O F T R A N S A C T I O N - 30 mins. None Mr. Jun Angeles – Baguio City Ms. Nydia Delfin – Naga City Ms. Queenie Dadulo – Cebu City Mr. Eddie Cuaresma – Cagayan de Oro City Mr. Raymond Domingo – Zamboanga City * OCAL – CLSA – Office of the Commissioner at-Large, Christopher Lawrence S. Arnuco OCAL – PMA – Office of the Commissioner at-Large, Priscilla Marie Abante OCRL – Office of the Commissioner representing Luzon OCRV – Office of the Commissioner representing Visayas OCRM – Office of the Commissioner representing Mindanao OEOC – Office of the Ex-Officio Commissioner RYDD – Regional Youth Development Division SEC – Securities and Exchange Commission

20. Being the agency tasked to ensure that the transition period for the emerging generations is rich with enabling experiences, NYC officials and staff commit the following alongside the intentions of this Charter: N N - Nurture youth-friendly service delivery processes to show and inculcate in young people the value of transparency and a sensitive public service Y Y - Yearn for the feedback of clients in order to promote the principle of servant leadership C C - Coordinate with concerned agencies in order to be updated with the new principles of delivering basic services C C - Continue upholding positive values as civil servants A A - Amend processes that need re-engineering R R - Respond promptly to concerns that need immediate feedback E E - Evaluate the procedures set in this Charter regularly S S - Smile every time service is rendered and be proud of being of service to others We shall do our best in making this pledge happen guided by the spirit of genuine reform in the public service. So help us God

21. Feedback Mechanism You are the reason for the existence of this government office. Your feedback as the receiver of our service is important to us. The following procedures are available for this matter at no cost: It is a pleasure serving you, and thank you for making us part of your concerns It is a pleasure serving you, and thank you for making us part of your concerns Written Procedure: Feedback Forms are available from the NYC Guard. Please accomplish the form Before leaving the office and submit it to the Public Assistance and Complaints’ Desk at the Office of the Chairperson and CEO. Or you could drop the form at the suggestion box located near the Guard on Duty. Should you prefer to submit it to the Public Assistance and Complaints’ Desk, the personnel assigned would be glad to receive your written feedback, initially assess it, and inform you of the actions to be taken. The Public Assistance and Complaints’ Desk is open Mondays to Fridays from 9:30 AM to 4:00PM Verbal Procedure: The NYC Hotline is (02) 749-9399 (telefax). It is also available from Monday to Friday, 9:30 AM to 4:00 PM. In the process of giving your feedback, the personnel receiving the call will have to ask some information for documentation purposes. Email: You may also bring up your feedback through nyc@youth.net.ph.nyc@youth.net.ph Expect a confirmation receipt of your feedback including steps to be taken within the day. *Feedback on area-based services are encouraged to be mailed to the NYC – Quezon City office or emailed at nyc@youth.net.ph.nyc@youth.net.ph

22. Feed back GIP application YORP application

28. National Youth Commission 4/F Bookman Building # 373 Quezon Avenue, Quezon City Trunklines #: (02) 7811152, (02) 7811163, (02) 7811671 Fax #: (02) 7811613, (02) 7499404 Office of the Chairperson and Chief Executive Officer (02) 749-9399 Office of the Commissioner at- Large (Christopher Lawrence Arnuco) (02) 781-1163 Loc. 107 Office of the Commissioner at-Large (Priscilla Marie Abante) (02) 781-1163 Loc. 105 Office of the Commissioner representing Luzon (02) 781-1163 Loc. 110 Office of the Commissioner representing Visayas (02) 781-1163 Loc. 109 Office of the Commissioner representing Mindanao (02) 781-1163 Loc. 108 Office of the Executive Director (02) 781-2323 Administrative and Finance Division (02) 781-2386 Policy Research, Monitoring and Evaluation Division (02) 781-2373 Regional Youth Development Division (02) 781-2372 Social Marketing Division (02) 781-1406 Email: nyc@youth.net.ph Website: www.youth.net.phwww.youth.net.ph Offices/Divisions Office of the Ex-Officio Commissioner (02) 781-1163 Loc. 106

29. National Youth Commission Area Offices Southern Luzon 3F, Monzon Bldg., Elias Angeles corner Arana Sts., Naga City Telephone #: (054) 473-0435 Contact Person: Ms. Nydia Delfin Northern Luzon Rm. No. 15, Hotel Legarda, Legarda Road, Baguio City Telephone #: (074) 619-0511 Contact Person: Mr. Jun Angeles/ Ms. Charito Carag Visayas 2F, Myra’s Pensionne House, Escano St., Cebu City Telephone #: (032) 234-1500 Contact Person: Ms. Queenie Dadulo/ Ms. Maureen Fernandez Northeastern Mindanao 2F, CLIMBS Bldg., Tiano – Pacana Sts., Cagayan de Oro City Telephone #: (088) 857 – 5895 Contact Person: Mr. Eddie Cuaresma / Ms. Salma Jayne Tamano / Atty. Nur Bacaraman Western Mindanao Rm. 308, Jose Go Huilo Bldg., Tomas Claudio Ext., Zamboanga City Telephone #: (062) 992-4851 Contact Person: Mr. Raymond Domingo/ Ms. Evangeline Basilio