1. 02/22/1999UT Austin: GSLIS LIS387.81 Information Management LIS 387.8 2/22/99 Martha Richardson

2. 02/22/1999UT Austin: GSLIS LIS387.82 Information Mapping Identify knowledgeable humans Select a domain Keep at a broad level Restrict to sources, services,and systems Revise frequently Use automated tools

3. 02/22/1999UT Austin: GSLIS LIS387.83 Organizational Environment Business situation –Strategy –Processes –Organizational structure and culture –Human resources

4. 02/22/1999UT Austin: GSLIS LIS387.84 Technology Investment Networks facilitate information exchange Desktop access to personal computers Network access to internal repositories Network management software for backup Document management software Internet access for communications Web-based organization of information

5. 02/22/1999UT Austin: GSLIS LIS387.85 Physical arrangement Doesn’t require much effort Often unplanned exchange of information Allows transfer of words and body language Builds trust and familiarity

6. 02/22/1999UT Austin: GSLIS LIS387.86 External Environment Interact by –adapting to the outside world –scanning the world for changes –molding the outside world for competitive advantage

7. 02/22/1999UT Austin: GSLIS LIS387.87 External Environment Business markets Technology markets Information markets

8. 02/22/1999UT Austin: GSLIS LIS387.88 Business Markets Customers Suppliers Competitors Regulators

9. 02/22/1999UT Austin: GSLIS LIS387.89 Technology Markets Scan new technologies Create business case Analyze technology and markets Implement new technology

10. 02/22/1999UT Austin: GSLIS LIS387.810 Technology Markets Infrastructural technologies Current-use technologies Innovative technologies

11. 02/22/1999UT Austin: GSLIS LIS387.811 Information Markets Buying external information Selling your own information

12. 02/22/1999UT Austin: GSLIS LIS387.812 Adapting to the External Environment Government regulations –Strict reporting requirements –Flexible reporting advantageous Customer or supplier interfaces –EDI, if highly structured –document form if unstructured –maintain variety of information exchange parameters

13. 02/22/1999UT Austin: GSLIS LIS387.813 Scanning the External Environment Identify required external information Identify sources of external information Bring external information inside the organization Use external information

14. 02/22/1999UT Austin: GSLIS LIS387.814 Molding the External Environment Public relations Market signaling Information standards

15. 02/22/1999UT Austin: GSLIS LIS387.815 Look forward, outward, and beyond

16. 02/22/1999UT Austin: GSLIS LIS387.816 Implementing Information Ecology Must have senior management support and participation Link firm economics to information ecology Encourage desirable personal characteristics Clarify what is being managed Avoid excessive structure and precision

17. 02/22/1999UT Austin: GSLIS LIS387.817 Survey Questions Focus precisely. Keep each item brief. Strive for clarity. Use “core” vocabulary. Use simple sentences.

18. 02/22/1999UT Austin: GSLIS LIS387.818 Survey Questions Avoid bias or error. Use structured questions Classify questions carefully. Choose appropriate categories. Use scaling effectively.

19. 02/22/1999UT Austin: GSLIS LIS387.819 Creating Effective Scales Keep it simple. Respect the respondent. Dimension the response. Pick the denominations. Choose the range.

20. 02/22/1999UT Austin: GSLIS LIS387.820 Creating Effective Scales Group only when required. Handle neutrality carefully. State instructions clearly. Always be flexible. Pilot test the scales.

21. 02/22/1999UT Austin: GSLIS LIS387.821 Building Questionnaires Emphasize the introduction. Check the sequence. Group items into sections. Limit and control branching. Use ample instructions.

22. 02/22/1999UT Austin: GSLIS LIS387.822 Building Questionnaires Don’t overestimate interviewers or respondents. Make good use of rating cards. Pre-code responses and record formats. Pretest entire questionnaire on pilot sample.