2. Pat Sine Office of Educational Technology College of Human Resources, Education & Public Policy University of Delaware

3. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Technology strategic planning  Purchasing hardware and software  Security  Networking  Your presence on the web  Online communications tools Topics

4. Strategic Technology Planning

5. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008 Elements of Strategic Planning

6. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Keep focus on the goals of the organization  Use the plan as an ongoing map – not a task to be completed  If you don’t know…get an expert  Question all experts! Pointers for Strategic Planning

7. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  TCO – Total Cost of Ownership  70 / 30 rule ◦ 30% -> initial purchase of hardware, software and peripherals ◦ 70% ->technical support, repairs, training and upgrades Budgeting

8. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Tech Soup www.techsoup.org www.techsoup.org  Tech Atlas – Online Tech Plan Development Tool techatlas.org/tools/default.asp techatlas.org/tools/default.asp Planning Resources

10. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Decision makers across the organization  Clients to be served  Staff and volunteers who will use the technology Stakeholders

12. So… decide on your general software needs first.

13. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Bits  Bytes  Kilo10 3  Mega10 6  Giga 10 9  Tera10 12  Peta10 15

14. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008 Basic Hardware Decisions What kind of machine?  Windows or Macintosh?  Desktop, laptop, tablet?  Desktop and laptop?

15. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008 Processor type and speed Measured in GHz Dual, Quad and 8 Core Windows (1.8 to 2.4) Intel Core Duo Series AMD Athlon™ 64 X2 Dual-Core Mac (1.8 to 2.2) Intel Core 2 Duo processor Basic Hardware Decisions

16. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Memory – RAM  Measured in MB or GB  Preferably 1- 2 GB  (some specs say 512, but weigh it against later update costs) Basic Hardware Decisions

17. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Hard drive size ◦ Measured in GB ◦ 150 GB and up ◦ More in a desktop (price limitations) ◦ More to store multimedia Basic Hardware Decisions

18. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Optical Drives ◦ DVD ROM & CD R/W (the old way) ◦ CDRW/DVD Combo (2006) ◦ CD writer / DVD ◦ CD/DVD writer Basic Hardware Decisions

19. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Connectivity ◦ Modem – 56 Kbps (but for how long) ◦ Network card – 1Gbps ◦ Wireless adapter – 802.11b/g ◦ heading for 802.11n Basic Hardware Decisions

20. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008 Things you don’t need to think about, much.  Monitors – DVI capable  Mouse and keyboard  Video cards  Sound cards  Modems  Ethernet (network) connectivity  Wireless access in a notebook Other Hardware Decisions

21. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  What else? ◦ Backup devices and data transport  CD-R, CD-RW, DVD +/-RW  Tape  Thumb drive (pen, USB, flash, jump)  Direct Attached Storage (e.g., Drobo) ◦ Printers, scanners, digital cameras Even More Hardware Decisions

22. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008 The biggest mistake to avoid… Waiting just one more week for the prices to drop and the technology to stabilize.

23. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  What about recycled computers?  www.techsoup.org/recycle/index.cfm www.techsoup.org/recycle/index.cfm  TCO – Total Cost of Ownership One More Hardware Decision

26. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Compatibility  Capability  Stability  Scalability  Ease of Use  Longevity and Support Software Characteristics

27. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Commercial or purchased  Free ◦ Open Source ◦ Shareware ◦ Freeware ◦ Public Domain Software Categories

28. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008 What’s Available For Free Office SuiteOpenOffice Web Browsers Internet Explorer Mozilla Firefox E-mail clients Outlook Express Mozilla Thunderbird Non-profit Databases E-base Etapestry Look for software at download.com or tucows.com

29. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008 What’s Available For Free Online Word Processor, Spreadsheet, Presentation Google Docs E-mailGmail or Yahoo Mail

30. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008 Donated and Discount Products for Nonprofits ◦ TechSoup Stock ◦ www.techsoup.org/stock www.techsoup.org/stock Purchasing Software

31. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Google Apps ◦ Free for Nonprofits ◦ www.google.com/a www.google.com/a Using Online Apps

32. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Virus and Spyware Protection! ◦ AVG Antivirus free.grisoft.com free.grisoft.com ◦ Windows Defender www.microsoft.com/athome/security/spyware/software/default.mspx www.microsoft.com/athome/security/spyware/software/default.mspx ◦ TechSoup: Virus Protection Resource Page  Firewall ◦ Built-in Windows Firewall ◦ Your wireless or network router What Else?

33. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Capabilities ◦ Next step after spreadsheets for organizing data ◦ Can grow with the organization  ebase and eTapestry ◦ Specifically for non-profits to conduct business Databases: Powerful, Somewhat more daunting, but Priceless

36. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  How will you train all your staff to use technology to improve productivity?  How will you reward those who do excel and encourage those who shy away?  As your operations become more computer-based, what will you do about technophobes? Tech Skills Considerations

37. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Technology Literacy Benchmarks for Nonprofit Organizations (2002) www.benton.org/publibrary/stratcom/techlit.pdf ◦ Guidelines for assessing how the organization is managing technology and staff Tech Skills Considerations

40. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Infectious ◦ Viruses  A program or piece of code that is designed to replicate itself and spread from file to file, usually attaching itself to applications. Replicates itself via the network or email. ◦ Worms  A program or algorithm that replicates itself over a computer network without user intervention and usually performs malicious actions. Source: Jeff MacArthur, commandNpodcast, October 12, 2007 Categories of Malware

41. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Concealment ◦ Trojan Horses  A destructive program that masquerades as a benign application. ◦ RootKits  modifies operating system ◦ Backdoors Categories of Malware

42. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  For Profit ◦ Spyware  Send info back to someone who uses it for commercial profit or redirects to a profit site ◦ Botnets ◦ Key Loggers ◦ Dialers Categories of Malware

43. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Virus and Malware scanner, along with antivirus/malware software  OS updates  Only download from trusted sites or the program creator’s site  Think twice about installing software  Use a firewall  Use wireless access controls – WEP and WPA  No unnecessary rights (ie., no extra administrators)  Vista UAC  Apple’s password protection for software installs Defenses

44. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Hacking and Cracking  Viruses  Worms  Trojan Horses  Hoaxes  Phishing and pharming Invasions: the enemy outside

45. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Insecure passwords  Posted passwords  Poor back up practices  Internet firewall non-use  Lack of virus software updates  Lack of OS and other software updates User Practices: the enemy inside

48. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008 Connecting To The Internet Dial-up56Kbps DSLGenerally 1-3 Mbps (distance- dependent, asymmetrical) FiOS5-30 Mbps (“fiber to the home”) CableGenerally 384 Kbps (upload) - 6 Mbps (asymmetrical, shared) T11.5Mbps (symmetrical, dedicated) Broadband

51. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008 Types Of Local Area Networks  Peer-to-Peer ◦ Local ◦ Virtual  Client-Server

52. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008 Router Source: Techsoup.org, www.techsoup.org/articlepage.cfm?ArticleID=210&topicid=3 Peer-to-peer Networking

53. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008 Client-server Networking Router Source: Techsoup.org, www.techsoup.org/articlepage.cfm?ArticleID=210&topicid=3

54. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Authentication  E-mail  Applications  File and Print Servers  Security  Backups Why not on the Internet? Why A Server?

55. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  4 or fewer ► Peer-to-Peer - maybe  20 or more ► Client/Server  In between ► determine by ◦ Business practice ◦ Availability of network support staff When A Server?

56. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Internet  LAN – Local Area Network ◦ Single site network  VPN – Virtual Private Network ◦ Network that uses public wires to allow access to a network (usually a LAN) Reaching Further on the Network

59. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  General information – puts you on the map  Disseminate special materials more efficiently  “Any time” connections  Create a library of materials  Involve new people less intrusively

60. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Space from your connection provider  Local server  Vendors  Web Hosting  You must have a domain name for your organization Where to Publish

61. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Criteria for a Web Hosting Service ◦ FindMyHosting: Web Host Guide www.findmyhosting.com/webhosting-guide.htm www.findmyhosting.com/webhosting-guide.htm ◦ How to Choose a Web Host by Christopher Heng www.thesitewizard.com/archive/findhost.shtml www.thesitewizard.com/archive/findhost.shtml  FindMyHosting ◦ www.findmyhosting.com/ www.findmyhosting.com/ Where to Publish

62. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Publications – writing & organizing  Graphics arts  Technical Skills Needed for a Great Site

63. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Brochure - static  Magazine – regular updates  Direct Mail Appeal – tied to membership or outreach database  Community – closer to a portal Source: The Stages of Site Development, Rick Christ

64. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Center for Democracy &Technology  www.cdt.org/ www.cdt.org/  Creative Mentoring  www.creativementoring.org/index.shtml www.creativementoring.org/index.shtml  OceanHealth.org  oceanhealth.org/ oceanhealth.org/ NPO Web Site Samples

65. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Web logs Weblogs Blogs  Nonprofit Blog Exchange nonprofitblogexchange.blogspot.co m/ nonprofitblogexchange.blogspot.co m/  A Nonprofit's Guide to the Blogosphere www.techsoup.org/learningcenter/internet/page5509.cfm?cg=s earchterms&sg=blogging www.techsoup.org/learningcenter/internet/page5509.cfm?cg=s earchterms&sg=bloggingBlogging

66. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008 1. To report back from an event or conference 2. To involve staff and take advantage of their knowledge 3. To involve volunteers and document their work 4. To provide resources and information to constituents 5. To provide resources and information from constituents 6. To give constituents a place to voice their opinion 7. To give constituents support 8. To create the media coverage constituents want 9. To give constituents the power and tools to create change 10. To reach potential donors Source:Netsquared.org, http://www.netsquared.org/blog/britt-bravo/ 10-ways-nonprofits-can-use-blogs

69. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Email  Listservs  Blogs  Wikis Asynchronous Communication

70. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Netiquette  Management and storage  Clarity  Lists managed through an Address book E-mail

71. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  “Chatty” Charity Channel Forums charitychannel.com/forums/index.asp  E-zines or newsletters  Do-it-yourself ◦ Yahoo! Groups ◦ Google Groups Listservs

72. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008  Chatrooms  Instant Messaging  Video conferencing  Skype Synchronous Communication

73. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008 AOL Instant Messenger

74. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008Skype

76. This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 2.5 License. March 2008 Great Sources of Additional Help TechSoup www.techsoup.org www.techsoup.org NetSquared www.netsquared.org

77. www.udel.edu/sine/nonprof Materials for this presentation can be found at