1. DOMICE Project In Search of Case Management Jo Chilvers and Tony Grapes Subject Experts – DOMICE Project

2. summary only detail on website in System Maps common findings, but little is universal Decision 3 Custody 2 Non-custodial options 4 Supervised Release SCOPE OF THE DOMICE PROJECT Whole System in 4 Domains 1 Pre-Sentence Supervision Mediation Reports for Sentencing Perspective = Correctional Journey Detention

3. Headline Findings How easy was it to get a picture of the case management arrangements in each jurisdiction to compare and contrast with others? not straightforward no agreed definition not a concept which is used in all jurisdictions different in each jurisdiction

4. Headline Findings 40+ jurisdictions huge variety product of unique national factors non-custodial = individual model custody = team model increasing complexity of systems increasing appetite for competition

5. Headline Findings The Focus Groups were based around exercises to enable people to share their own arrangements? Information grouped under 5 headings? people expectations resources and tools quality assurance and performance integration and continuity.........a huge agenda!

6. Headline Findings Tell me about people. So who are Europe’s case managers? thoughtful, dedicated, commited social workers, psychologists, pedagogues with additional on-the-job training three places with specialist qualification most work for the state the independent sector

7. Headline Findings What did we find about the expectations placed upon case managers and the case management process? What is it supposed to achieve? one process: many expectations idealistic to pragmatic almost always rehabilitation; then many others from the “menu” varies by individual shifting balance; cultural tensions

8. Headline Findings We asked in the Focus Groups whether case managers have the resources they need to do the job effectively? What did they say? it depends how you define “the job”! caseloads vary from 12 to 200 managers say case managers have too many cases access to local resources everywhere affected by world-wide recession

9. Headline Findings What about other “tools” which help to do the job efficiently and effectively? What did we find? “tools” rarely amount to an integrated suite records assessment and planning prioritisation instruction and guidance

10. Headline Findings Given the huge expenditure on case management, and the way it is central to the effectiveness and efficiency of systems, one might expect to find comprehensive quality assurance arrangements? Was this the case? what were we looking for? Impressive one-off initiatives..... but rarely adding-up to a strategy limited to single providers a private activity

11. Headline Findings not at all most often a by-product of a new sentence or project continuity only within each stage of the correctional journey stop-start + duplication many changes of case manager The project looks at systems through a “users” experience, using the idea of a “correctional journey”? Did we find that case management is designed and delivered as a continuous, joined-up process?

12. Headline Findings Key aim of the project – confidence and understanding for Framework Decision Is there a good understanding of how things work in jurisdictions other than your own? limited knowledge of other jurisdictions learning is one-way services for foreign nationals focus of rehabilitation and public protection too local

13. Headline Findings All very interesting, but what does it mean? Can you summarise our conclusions? core business process - important designed in small pieces – duplication talented people – still very secret increasing complexity much scope for improvement focus of too local

14. Headline Findings Last question; what we you think should happen? Any recommendations? Local review systems from user perspective resourcing and supports European continue dialogue European dimension to training

15. Thank You