1. UNI Telecom Presentation to NWJ ILO Turin June 2004 Neil Anderson Head of UNI Telecom

2. UNI Telecom Presentation to NWJ ILO Turin June 2004

3. Introduction to UNI Telecom  2 million members  150 Countries  More than 200 Unions

4. UNI Telecom Presentation to NWJ ILO Turin June 2004 Introduction to UNI Telecom  World Committee  4 Regions  APRO & Americas Telecom Conferences this year

5. UNI Telecom Presentation to NWJ ILO Turin June 2004 Introduction to UNI Telecom  10 Commitments  UNI Telecom Action Plan

6. UNI Telecom Presentation to NWJ ILO Turin June 2004 Introduction to UNI Telecom  10 Commitments So UNI unions can meet the trends in the telecom industry

7. UNI Telecom Presentation to NWJ ILO Turin June 2004 Introduction to UNI Telecom  10 Commitments Universal Services Quality Services, Quality Jobs Multinationals Financial Transparency Communications

8. UNI Telecom Presentation to NWJ ILO Turin June 2004 Introduction to UNI Telecom  UNI Telecom Action Plan Action to implement the 10 Commitments

9. UNI Telecom Presentation to NWJ ILO Turin June 2004 Global Trends in Telecom

10. UNI Telecom Presentation to NWJ ILO Turin June 2004 Global Trends in Telecom

11. UNI Telecom Presentation to NWJ ILO Turin June 2004 Global Trends in Telecom Problems for unions 100 years to develop PSTN Unions had time to organise 20 years to develop Mobile 10% organised How long for Broadband/NGN/VoIP? Will we be organised?

12. UNI Telecom Presentation to NWJ ILO Turin June 2004 Global Trends in Telecom Three Questions What are the challenges for the NWJ with the Global trends? What can we do as NWJ activists to meet these challenges? In the UNI APRO region are there any special challenges the NWJ should be looking at? What should UNI be doing to assist the NWJ to meet the challenges?

13. UNI Telecom Presentation to NWJ ILO Turin June 2004 Organising Workers in Telecom  UNI Telecom Action Plan  Action with other UNI Sectors

14. UNI Telecom Presentation to NWJ ILO Turin June 2004 Organising Workers in Telecom  Increasing Numbers of Customer Service Workers

15. UNI Telecom Presentation to NWJ ILO Turin June 2004 Organising Workers in Telecom  Increasing Numbers of Sub Contractors  Increasing Numbers of Internet Workers/Atypical workers

16. UNI Telecom Presentation to NWJ ILO Turin June 2004 Organising Workers in Telecom  UNI Action Months  Framework Agreements/Union rights  Organising Projects

17. UNI Telecom Presentation to NWJ ILO Turin June 2004 Organising Workers in Telecom  Foxtel Contractors  Inet Club  UNI IT Forum

18. UNI Telecom Presentation to NWJ ILO Turin June 2004 Organising Workers in Telecom Three Questions What are the challenges for the NWJ with Organising Telecom Workers? What can we do as NWJ activists to meet these challenges? In the UNI APRO region are there any special challenges the NWJ should be looking at? What should UNI be doing to assist the NWJ to meet the challenges?

19. UNI Telecom Presentation to NWJ ILO Turin June 2004 Employability & Job Security in Telecom  Quality Services, Quality Jobs  New types of workers  Skills & training  Telework Agreement  Customer Service Guidelines  UNI Outsourcing Charter

20. UNI Telecom Presentation to NWJ ILO Turin June 2004 Employability & Job Security in Telecom  Verdi Collective Contract negotiations  SBC Collective Contract negotiations  European Social Dialogue  ILO Social Dialogue  Framework Agreements

21. UNI Telecom Presentation to NWJ ILO Turin June 2004 Employability & Job Security in Telecom Three Questions What are the challenges for the NWJ with Employability & Job Security? What can we do as NWJ activists to meet these challenges? In the UNI APRO region are there any special challenges the NWJ should be looking at? What should UNI be doing to assist the NWJ to meet the challenges?

22. UNI Telecom Presentation to NWJ ILO Turin June 2004 Multinationals & CSR  UNI Multinational Union Alliances  Framework Agreements  ILO Core Labour Standards

23. UNI Telecom Presentation to NWJ ILO Turin June 2004 Multinationals & CSR  OECD Multinational Guidelines  OECD Corporate Governance Guidelines  Global Compact  Workers Capital

24. UNI Telecom Presentation to NWJ ILO Turin June 2004 Multinationals & CSR Multinationals in the APRO Region  NTT  Telstra/PCCW  Singtel  Others?

25. UNI Telecom Presentation to NWJ ILO Turin June 2004 Three Questions Does the NWJ have any special responsibility in respect of Japanese multinationals? What can we do as NWJ activists? What should UNI be doing to assist the NWJ to fulfil any special responsibility? Multinationals & CSR

26. UNI Telecom Presentation to NWJ ILO Turin June 2004 Neil Anderson Head of UNI Telecom