1. 1 Team Dynamics & Conflict Management

2. 2 Team Dynamics Forming StormingPerforming Norming Task RelationshipL L H H

3. 3 Team Dynamics Impoverished Contentious High Performing Group Think Difference of Opinions IntegrationL L H H

4. 4 What is Conflict? 1.Competitive or opposing action of incompatibles 2.Antagonistic state or action (as of divergent ideas, interests, interests or persons) 3.Struggle resulting from incompatible needs, drives, wishes or demands 4.Hostile encounter

5. 5 Sources of Conflict Content/Issue Content/Issue Goals Goals Methods Methods Procedures Procedures Data Data Roles Roles Concepts Concepts Relationship/Style Relationship/Style Personality Clash Personality Clash Value Differences Value Differences Style Differences Style Differences Cultural Cultural Inappropriate Communications Inappropriate Communications

6. 6 Misconceptions 1. Conflict is always negative and destructive 2. Confronting an issue or a person is always unpleasant 3. Conflict within groups is a sign of low concern for the team 4. Conflict if left alone will take care of itself 5. The presences of conflict in an organization is the sign of a poor manager

7. 7 Common Team/Group Problems People do not speak openly People do not speak openly Questions are not asked Questions are not asked Lack of focus Lack of focus Team members do not finish assignments Team members do not finish assignments Too many tasks going on at one time Too many tasks going on at one time Lack of coordination Lack of coordination One team member talks all the time One team member talks all the time Several people fight over everything Several people fight over everything Small arguments turn into fights Small arguments turn into fights

8. 8 How to Prevent Conflict? Agree to disagree Agree to disagree Encourage each other Encourage each other Focus on the journey not the destination Focus on the journey not the destination Understand benefits of group learning Understand benefits of group learning Pay attention to different learning and communication styles Pay attention to different learning and communication styles Avoid triangle communication Avoid triangle communication

9. 9 Team/Group Contracts Share contact information Share contact information Create ground rules Create ground rules Process when disagreement/conflict occurs Process when disagreement/conflict occurs Divide tasks – Roles & Responsibilities Divide tasks – Roles & Responsibilities Identify team leader Identify team leader Agree on desired outcome(s) Agree on desired outcome(s) Plan meetings - when, where, how, how often Plan meetings - when, where, how, how often Create and follow action plan with specific timelines (include the exact time of day items are due) Create and follow action plan with specific timelines (include the exact time of day items are due)

10. 10 How to Make Meetings Work

11. 11 P.A.C.E.R. Purpose: why are we meeting, what do we hope to accomplish? Purpose: why are we meeting, what do we hope to accomplish? Agenda: The topics we are going to cover, the time allowed for each, and who will lead discussion Agenda: The topics we are going to cover, the time allowed for each, and who will lead discussion Code of Conduct: How are we going to act, resolve problems, etc.? Code of Conduct: How are we going to act, resolve problems, etc.? Expectations: What do the participants expect from the meeting? Expectations: What do the participants expect from the meeting? Roles: Who is going to do what? Roles: Who is going to do what?

12. 12 Purpose Why are we meeting? What do we hope to accomplish? Why are we meeting? What do we hope to accomplish? The purpose of the meeting is? The purpose of the meeting is? The objectives are? The objectives are?

13. 13 Agenda The topics we are going to cover The topics we are going to cover The time allowed for each The time allowed for each Who will lead the discussion of each topic? Who will lead the discussion of each topic? We review the agenda before the meeting We review the agenda before the meeting We create an agenda before we have a meeting We create an agenda before we have a meeting

14. 14 Code of Conduct “Ground rules” = How a team communicates “Ground rules” = How a team communicates How the team makes decisions How the team makes decisions How the team resolves conflicts How the team resolves conflicts Actively listen/consider rights of others Actively listen/consider rights of others Stay focused/Avoid tangents Stay focused/Avoid tangents No “sidebar” conversations No “sidebar” conversations Honor time limits/Reiterate action items Honor time limits/Reiterate action items

15. 15 Expectations What do the participants expect from the meeting? What do the participants expect from the meeting? Capture action items/assign them to someone/set delivery date Capture action items/assign them to someone/set delivery date Arrive on time/don’t miss meetings Arrive on time/don’t miss meetings

16. 16 Who is Going to Do What? Facilitators – manages discussion/asks questions (“How do we make this decision?” “What are the things we can agree on?”) Facilitators – manages discussion/asks questions (“How do we make this decision?” “What are the things we can agree on?”) Recorder – Captures basic ideas, decisions, actions items, task assignments, send meeting minutes to Bob and me. Recorder – Captures basic ideas, decisions, actions items, task assignments, send meeting minutes to Bob and me.

17. 17 Who is Going to Do What? Time Keeper- keeps meeting/agenda on time; Stops meeting Time Keeper- keeps meeting/agenda on time; Stops meeting Team Leader – coordinates task assignments and communications. Makes sure Bob and I see meeting minutes Team Leader – coordinates task assignments and communications. Makes sure Bob and I see meeting minutes

18. 18 Parking Lot Ideas not on the agenda Ideas not on the agenda Items can move from parking lot to next meetings agenda, if the group approves movement Items can move from parking lot to next meetings agenda, if the group approves movement

19. 19 Participation Of the information you receive, Of the information you receive, Without active participation you retain: Without active participation you retain: 10% of what you read 10% of what you read 20 % of what you hear 20 % of what you hear 30 % of what you see 30 % of what you see 50 % of what you see and hear 50 % of what you see and hear

20. 20 Final Thoughts At the end of each meeting list benefits and concerns At the end of each meeting list benefits and concerns Benefits are activities or thoughts that have worked out well Benefits are activities or thoughts that have worked out well Concerns are roadblocks. What makes you feel uncomfortable? We list them/review them to find solutions Concerns are roadblocks. What makes you feel uncomfortable? We list them/review them to find solutions Review Parking Lot Review Parking Lot

21. 21 Team Stewardship Agreement Action Items Action Items Meet with team & compose agreement Meet with team & compose agreement Specify desired results (outcomes) Specify desired results (outcomes) Set guidelines (rules of operation) Set guidelines (rules of operation) Identify assets (member & external resources) Identify assets (member & external resources) Define accountability (team & individual) Define accountability (team & individual)

22. 22 Team Stewardship Agreement Action Items Action Items Determine the consequences Determine the consequences Penalties for non-compliancePenalties for non-compliance Rewards for complianceRewards for compliance Select a Team Representative (minutes to instructors) Select a Team Representative (minutes to instructors) Criteria for Agreement Criteria for Agreement 2 double-spaced pages 2 double-spaced pages Consensual basis Consensual basis All team member sign the agreement All team member sign the agreement Turn in 4 copies next week Turn in 4 copies next week

23. 23 Team Problem Resolution Process Initiate plan for non-compliance Initiate plan for non-compliance Not meeting commitment dates Not meeting commitment dates Not completing assignments Not completing assignments Not attending meetings Not attending meetings Other-based on team agreement Other-based on team agreement

24. 24 Discuss issue with team member Discuss issue with team member Document discussion & outcome Document discussion & outcome Implement non-compliance plan Implement non-compliance plan Notify faculty advisor Notify faculty advisor Start process early Start process early Documentation required Documentation required Team Problem Resolution Process

25. 25 Recommendations from Students Start project early Start project early Set the meeting times during the first class Set the meeting times during the first class Get cross-functional team together early (Brainstorming Session) Get cross-functional team together early (Brainstorming Session) Learn about the budgeting process, and apply it to the case Learn about the budgeting process, and apply it to the case Produce a written task time-line for each member Produce a written task time-line for each member

26. 26 Factors for Successful Teams Head conflict off at the pass Common Goal/Focus Common Goal/Focus Agreed-Upon Process/Method Agreed-Upon Process/Method Mutual Trust and Support Mutual Trust and Support Full Participation/Involvement Full Participation/Involvement Positive Communication Positive Communication Commitment to Team Success Commitment to Team Success