1. Collections, Outreach, and Beyond Presenters: Tanguler Gray, DCSS Director Stephen Harris, Associate General Counsel Presentation to: DHS Board Member Date: June 17, 2015 Georgia Department of Human Services Division of Child Support Services

2. Vision, Mission and Core Values Vision Stronger Families for a Stronger Georgia. Mission Strengthen Georgia by providing Individuals and Families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Core Values Provide access to resources that offer support and empower Georgians and their families. Deliver services professionally and treat all clients with dignity and respect. Manage business operations effectively and efficiently by aligning resources across the agency. Promote accountability, transparency and quality in all services we deliver and programs we administer. Develop our employees at all levels of the agency. 2

3. 3 DIVISION OF CHILD SUPPORT SERVICES Services and Demographics FFY14 Current Initiatives Amended Value Statement “Put Children First” “Children Need Both Parents” “Government should be a resource to families, not a substitute” Parent Accountability Investment in our citizens and the community Self-sufficiency Outreach Programs: Fatherhood Program Governor’s Initiative: Alternative to Incarceration – Problem Solving Court Child Support Services include Locating Non Custodial Parents Establishing Paternity Establishing, enforcing and modifying financial and medical child support orders Collecting and distributing support payments Caseload Size includes 396,640 cases representing over 1.2 Million Georgia citizens 533,252 children 94% of Custodial Parents have never received public assistance or formerly received public assistance Serve 1 out of every 6 children under the age of 18 Collections -$704 Million

4. 4 Enforcement Administrative and Judicial Actions are taken to collect delinquent payments (drivers license suspension, passport denial, tax intercept, lottery winning intercept, tag lien, etc.) ** DHS Rule: 290-7-1.10 Locate Automated Interfaces and Manual Searches are performed to locate Non- Custodial Parents Paternity Establishment DNA Paternity Test **HB 568-Mandated Paternity DHS Rule: 290-7-1.03 290-7-1.04 Court Order Establishment Financial Support Medical Support * Process service (Sherriff or private process server) Financial Centralized Payment Processing by the Family Support Registry (FSR) **HB 568-Mandated Paternity DHS Rule: 290-7-1.05 Intake Applications Walk-ins Mail CSP/On-line IV-A Referrals Foster Care Referrals Review & Modification Administrative and/or Judicial Review of court orders that are 36 months old or older for possible modification of support amount. ** DHS Rule: 290-7-1.06 Process Flow Division of Child Support Services Process Flow

5. DHS Rules Recommendations Division of Child Support Services DHS Rules Recommendations Recommendations for Changes DHS Rules 290-7-1.03 - Paternity Establishment 290-7-1.04 - Paternity Establishment 290-7-1.05 - Financial 290-7-1.10 - Enforcement 290-7-1-06 - Review & Modification House Bill 568 Mandatory Genetic Testing With the passing of this bill, DCSS will be required to conduct genetic testing in all cases where the issue of paternity is unresolved. Biological fathers who are identified by DCSS through genetic testing may have a higher likelihood of supporting their children and being a part of their lives thereby reducing the number of families on TANF and increasing the likelihood of children developing relationships with both parents. Mandatory genetic testing should also increase DCSS’ ability to continue to meet its paternity establishment goal each year. EXECUTIVE SUMMARY The proposed amendments to 290-7-1 will include the following features:  Increases the gross monthly income threshold related to fee waivers in cases where a review or modification has been requested.  Requires a completed application prior to the commencement of a review or modification.  Allows electronic transmission of the Federal Income Withholding (FIW) notice.  Sets out the procedures for genetic testing prior to the establishment of a child support case, including the requirement for a sworn statement and provisions related to recouping costs of the testing. 5