1. IMPACTS OF THE DECEMBER 22, 2004 WINTER STORM ON FEDEX’S MEMPHIS OPERATION Erik A. Proseus and Trevor K. Hansen FedEx Weather Services

2. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 2 Outline Introduction –Overview of FedEx Air Operations –Overview of Weather Services Department Environmental Conditions Impact on Air Operations –Overview –Cancellations and Delays –Package Volume Conclusions

3. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 3 FedEx’s Memphis, TN “SuperHub”

4. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 4 Night Operations

5. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 5 When things don’t go well in the summer… Aircraft lined up for runway 36L following a passing thunderstorm

6. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 6 …and in the winter.

7. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 7 Weather Services, aka “Meteorology” Operates 24/7 year-round Located within Global Operations Control, which is the department’s primary customer Staff of 15 Issue terminal forecasts twice daily for nearly 150 domestic and a few international locations with valid times of 16-24 hours Approved by FAA as primary source of forecasts for all domestic trunk flights and some international flights

8. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 8 Outline Introduction –Overview of FedEx Air Operations –Overview of Weather Services Department Environmental Conditions Impact on Air Operations –Overview –Cancellations and Delays –Package Volume Conclusions

9. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 9 Surface Observations – 22 Dec 2004

10. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 10

11. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 11 NEXRAD Loop – 1500-0300 UTC

12. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 12 ETA Analysis – 22 Dec 2004 – 12Z

13. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 13 ETA Analysis – 23 Dec 2004 – 00Z

14. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 14 ETA Analysis – 23 Dec 2004 – 12Z

15. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 15

16. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 16

17. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 17

18. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 18 Outline Introduction –Overview of FedEx Air Operations –Overview of Weather Services Department Environmental Conditions Impact on Air Operations –Overview –Cancellations and Delays –Package Volume Conclusions

19. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 19 Timeline of Weather Events

20. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 20 Memphis-Based Flight Cancellations

21. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 21 Memphis-Based Flight Delays

22. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 22 Memphis Departure Rate 12/22/04 Afternoon 12/23/04 Early Morning

23. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 23 Memphis Package Volume

24. AMS-Memphis E. Proseus and T. Hansen 2 May 2006 - Slide 24 Conclusions Significant number of impacts nationwide caused by a winter storm at a key location “The Butterfly Effect” – a small event can lead to much larger effects downstream Large-scale impacts are further magnified in a hub-and- spoke system Public perception and understanding – “I am shipping from Orlando to Seattle, why does the weather in Memphis matter?” Contingency planning refined