2. © 2015 Public Impact OpportunityCulture.org 1 To copy or adapt this material, see OpportunityCulture.org/terms-of-use Multi-Classroom Leadership Launching Leadership

3. © 2015 Public Impact OpportunityCulture.org 2 What do you hope will happen when you start leading your team? What is your biggest fear about leading a team? Hope and Fears

4. © 2015 Public Impact OpportunityCulture.org 3 Review and practice John Kotter’s eight steps to building a successful team. Learning Objective 3 © 2015 Public Impact OpportunityCulture.org

5. 4 Steps to Building A Team Focused on Success 1. Create a sense of urgency. 2. Pull together the guiding team. 3. Develop the change vision and strategy. 4. Communicate for understanding and buy-in. 5. Empower others to act. 6. Produce short-term wins. 7. Don’t let up. 8. Create a new culture. Source: Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions by John Kotter 4 © 2015 Public Impact OpportunityCulture.org

6. 5 1. Create a sense of urgency. 2. Pull together the guiding team. 3. Develop the change vision and strategy. 4. Communicate for understanding and buy-in. 5. Empower others to act. 6. Produce short-term wins. 7. Don’t let up. 8. Create a new culture. Step 1

7. © 2015 Public Impact OpportunityCulture.org 6 1. Create a sense of urgency. 2. Pull together the guiding team. 3. Develop the change vision and strategy. 4. Communicate for understanding and buy-in. 5. Empower others to act. 6. Produce short-term wins. 7. Don’t let up. 8. Create a new culture. Step 2

8. © 2015 Public Impact OpportunityCulture.org 7 Activity Debrief 1.What problems did you run into as you were mingling with other guests? 2.How would your interactions have been different if your norms were written on your shirt? 7 © 2015 Public Impact OpportunityCulture.org

9. 8 What is a Norm? Shared expectations regarding: – Logistics – Roles/Responsibilities – Behavior 8 © 2015 Public Impact OpportunityCulture.org

10. 9 Types of Behavior Norms Communication Participation Relationships Challenges/Disagreements Celebrations © 2015 Public Impact OpportunityCulture.org

11. 10 Norms for Behavior Communication Norm Examples: – Listen without interrupting – Empathize with the speaker – Ask questions to gain understanding – Limit sidebar conversations – Ensure cell phones are on silent End123456789101112131415161718192021222324252627282930 © 2015 Public Impact OpportunityCulture.org

12. 11 Norms for Behavior Participation Norm Examples: – All opinions are heard – Speak up! – Invite the contributions of every team member – Participation is a right and a responsibility – Check your own airtime End123456789101112131415161718192021222324252627282930 © 2015 Public Impact OpportunityCulture.org

13. 12 Norms for Behavior Relationship Norm Examples: – Trust and encourage one another – Practice humility – Confront others when they do not adhere to group norms – Be friendly and collegial – Use humor to lighten the mood – Assume positive intent End123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960 © 2015 Public Impact OpportunityCulture.org

14. 13 Norms for Behavior Examples of norms that address challenges or disagreements: – Maintain confidentiality – Be transparent – Speak the truth – Be open-minded – Assume best intentions – Develop alternative solutions to problems – Offer solutions when presenting a problem © 2015 Public Impact OpportunityCulture.org

15. 14 Norms for Behavior Celebration Norm Examples: – Celebrate accomplishments big and small – Recognize the contributions of others – Welcome different viewpoints – Do everything with enthusiasm © 2015 Public Impact OpportunityCulture.org

16. 15 Practice: Selecting Table Group Norms Step 1: Review the “Examples of Behavioral Norms” handout. Step 2: In your table group, select/create 3-5 norms with accountability measures. Step 3: Document your norms on a sheet of chart paper. © 2015 Public Impact OpportunityCulture.org

17. 16 1. Create a sense of urgency. 2. Pull together the guiding team. 3. Develop the change vision and strategy. 4. Communicate for understanding and buy-in. 5. Empower others to act. 6. Produce short-term wins. 7. Don’t let up. 8. Create a new culture. Step 3

18. © 2015 Public Impact OpportunityCulture.org 17 1. Create a sense of urgency. 2. Pull together the guiding team. 3. Develop the change vision and strategy. 4. Communicate for understanding and buy-in. 5. Empower others to act. 6. Produce short-term wins. 7. Don’t let up. 8. Create a new culture. Step 4

19. © 2015 Public Impact OpportunityCulture.org 18 1. Create a sense of urgency. 2. Pull together the guiding team. 3. Develop the change vision and strategy. 4. Communicate for understanding and buy-in. 5. Empower others to act. 6. Produce short-term wins. 7. Don’t let up. 8. Create a new culture. Step 5

20. © 2015 Public Impact OpportunityCulture.org 19 Connections Source: Click, by Ori Brafman and Rom Brafman

21. © 2015 Public Impact OpportunityCulture.org 20 Trust Common language Bring out the best Durability The Power of Connections Source: Click, by Ori Brafman and Rom Brafman

22. © 2015 Public Impact OpportunityCulture.org 21 Vulnerability <> Weakness Vulnerability = Relatability Vulnerability Phatic Statements Factual Statements Evaluative Statements Gut-Level Statements Peak Statements Transactional Connective

23. © 2015 Public Impact OpportunityCulture.org 22 Spontaneous communication Passive contact Proximity

24. © 2015 Public Impact OpportunityCulture.org 23 Intentionality Mutuality Individuality Attentiveness Presence

25. © 2015 Public Impact OpportunityCulture.org 24 Quantity over quality In-group Similarity

26. © 2015 Public Impact OpportunityCulture.org 25 Common challenges Frame Safe Space

27. © 2015 Public Impact OpportunityCulture.org 26 Empowering Others to Act

28. © 2015 Public Impact OpportunityCulture.org 27 1. Create a sense of urgency. 2. Pull together the guiding team. 3. Develop the change vision and strategy. 4. Communicate for understanding and buy-in. 5. Empower others to act. 6. Produce short-term wins. 7. Don’t let up. 8. Create a new culture. Step 6

29. © 2015 Public Impact OpportunityCulture.org 28 1. Create a sense of urgency. 2. Pull together the guiding team. 3. Develop the change vision and strategy. 4. Communicate for understanding and buy-in. 5. Empower others to act. 6. Produce short-term wins. 7. Don’t let up. 8. Create a new culture. Step 7

30. © 2015 Public Impact OpportunityCulture.org 29 1. Create a sense of urgency. 2. Pull together the guiding team. 3. Develop the change vision and strategy. 4. Communicate for understanding and buy-in. 5. Empower others to act. 6. Produce short-term wins. 7. Don’t let up. 8. Create a new culture. Step 8

31. © 2015 Public Impact OpportunityCulture.org 30 Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions by John Kotter Click, by Ori Brafman and Rom Brafman Creating Safe Spaces for Communication, by Julia Chaitin, retrievable at http://www.beyondintractability.org/essay/safe-spaces http://www.beyondintractability.org/essay/safe-spaces Richardson, Joan (1999). Norms put the ‘Golden Rule’ into Practice for Groups. National Staff Development Council. Retrieved from http://learningforward.org/docs/tools-for- learning-schools/tools8-99.pdf?sfvrsnhttp://learningforward.org/docs/tools-for- learning-schools/tools8-99.pdf?sfvrsn Warnock, Jim (2008). Norm Development Handbook. Retrieved from http://www.data4ss.org/downloads/conditions_for_professio nal_learning/norms.pdf http://www.data4ss.org/downloads/conditions_for_professio nal_learning/norms.pdf Heathfield, Suzanne. Team Norms Sample. Retrieved from http://humanresources.about.com/od/teambuilding/qt/norm s_sample.htm. http://humanresources.about.com/od/teambuilding/qt/norm s_sample.htm Resources