1. VIPTA - Verizon Internet Provider Test Access

2. 2 What is VIPTA? –Verizon Internet Provider Test Access (VIPTA) is a web-based service order signoff procedure that automatically completes the order to the customer once Verizon has completed all required testing. Verizon provides this script in-lieu-of technicians calling the customer and completing the required testing over the phone. The script is transmitted via email to the customer and provides the same information that is normally exchanged over the phone.

3. 3 VIPTA Benefits: –Eliminates the need for head-to-head testing on certain circuits. –Reduces technician hold - time. –Scripts can be completed 24 x 7. –Turn-up information is transmitted real time.

4. 4 VIPTA Requirements: –Customer SPOC. –Region-wide utilization of VIPTA. –Customer must have an email address for receiving scripts. –VIPTA script testing with customer prior to implementation. –Customer established processes that support the receipt and testing of closed service orders via web-based server.

5. 5 VIPTA Exceptions that may necessitate joint testing: –Sonet orders with no test access. –Test Access Resource difficulties that may compromise the accuracy of the test results. –DS1 circuits that do not have a smartjack at the customer location.

6. 6 Sample Script Results