1. By Zhou Qi

2. Writing Requirement Use correct layout （格式） Use fixed expressions （表达法） Use cohesive language （语言一致） Use required number of words （按照字数要求） Use an appropriate register, e.g. formal or less formal （正式 或者非正式） Use all the information provided （用所给资料） Use sub-headings and paragraph （用标题获正确分段） Check carefully for any mistakes （检查订正错误）

3. Writings Memo---internal correspondenceemailApplication letter Letter of complaints & response to letter of complaints ProposalReportMinuteResume

4. Memo – internal Fax—external P12, 13 ， P23 To: all Staff From :…. Date: 20 th June Subject: parental leave ( 主题简短，一般为短语 ) 提及前文 Further to…/with regard to …/following … 或者（说明原因） due to … 表明 目的（与主题相符合） I am pleased to confirm /inform/ declare… ( 提醒补充信 息 )May I remind you …./Please note….

5. 6.2 Emailing --- format (P63, P93) 收件人 抄送 密送

6. Dear Sir or Madam, An application letter 33 Qualifications, credentials to show U R the perfect candidate Source of info; the position U apply 4 1 1 Related work experience; reasons Y U apply 2 Reference, closing: “thank you”, “look forward” 4 4 Yours faithfully, signature

7. A letter of complaint P82 ZDNF College English Teaching Center BEC Part 4 Speak out your intention( 表明立场 ) Part 3 Solution to the problem 提出解决方案 Part 2 Make a complaint 提起投诉 Part 1 State the facts 陈述事实

8. Response to Letter of complaint P83 Dear …, With regard to …( 提及前文 ) ， I have now spoken to … and as a result I am in a position to respond. （逐条解释顾客投诉，分清对错，分布解释） (explain to the customer about the complaints. If it’s you fault, make an apology; if not, explain to them ) first, …. Second …. Finally….. ( 表达继续合作的愿望 / 希望对方继续光顾 )following this letter, I would like to suggest …to discuss any remaining issues and … Yours … Signature

9. Proposal P72, P73 Dear Mr. Burr, Further to your inquiry about the warehousing at the W1 Site, I am pleased to say this Space is still available. However, with regarded to your additional requirements, please note that you would have to rent two Separate spaces of 50 square meters and the warehouse has limited parking for five cars only and limited access. As an alternative, you might wish to consider a new storage option call Circular Storage that has recently become available to Spacesaver. While it is a little further from the center of the city than W1, it has the following feathers: --easy access … --security with CCTV … Please note that it would be … A visit to the premise can be arranged …. I look forward to hearing from you in the very near future. Yours sincerely _________ (signature) ( 黑体部分为句式，划线部分为所给材料，要合理组织材料 )

10. Outline for proposal on P73 SalutationNeeds of the clientsCompare different solutions Other termsClosing part

11. Title Keep it short Introduction State the aim Findings Facts and information Recommendations Conclusions & Suggestions Report on … This report sets out to … The purpose of this report is to… First of all, secondly, last but not least …. In addition to; Alternatively, As a result of…; This means… In conclusion; I would propose/suggest/recommend that…; The findings clearly show that we should …

12. Minute of a meeting  Minutes of the meeting to discuss plans for Seattle conference  Date:  Place:  Participants: (basic information about the meeting )  RS opened the meeting and suggested that someone should arrive two days early to set up. HS disagreed and suggested that one day was enough time. DZ agreed to arrive there on the 7 th  DZ confirmed that she had already booked a hotel and would book the flight  RS wanted to discuss the issue of sponsoring an event for delegate. HS suggested that a lunchtime event might attract more visitors to the exhibition stand. everyone agreed and RS said he would give HS a budget  DZ raised the issue if the incorrect prices lists. it was agreed that RS would make new price lists and include some offers. Title

13. Reference( 推荐人 / 证明人 ) Hobbies & interests / self-evaluation Honors & Awards Other skills Work experience Educational background Objective Identification/ Personal info. Resume Basics