1. 41 Rawlinson Road Sutton Park West Midlands BM9 5ZH Mr T Bertram Customer Services Department Homebase Birmingham BM2 3LA 17 April 2005 Dear Mr Bertram OR Dear Sir/ Madam Sunny Barbecue Sets Start of letter Your Address Their Address The Date Address the letter to a person you do know OR to someone you don’t know A subject line is optional- you decide!

2. Middle of letter I am writing to enquire whether you are likely to stock any more of the above barbecue sets, model number 09876JX. I bought one in your shop a year ago and would now like to purchase one as a present, but cannot find one for sale. I particularly wish to obtain this exact model, as my friends was very impressed with its appearance and performance. If it is no longer produced, I should be most grateful if you would let me know whether something similar is available and at what price. Why you are writing. Further Information. What you would like to see happen.

3. End of letter Thank you so much for your help, and I look forward to hearing from you. Yours Sincerely OR Yours Faithfully C T Evans Use Sincerely if you KNOW the person Use Faithfully if you don’t Finish strongly- with an expectation Leave space for signature

4. You need to make sure that you: Format your letter correctly Plan what you want to say Use a suitable tone depending upon the audience Use the best possible presentation – spelling, punctuation & grammar Writing a letter

5. Most letters include: An introduction explaining WHY you are writing. For persuasive: Ever fancied a cheap holiday in the Seychelles? I’m writing to inform you of a special offer available for one month only. By the time you have read this letter; you will be dreaming of relaxing on a hot sunny beach. Writing a letter

6. Most letters include: The body of the letter giving background information and explaining what you want in DETAIL. For Persuasive: 1 point made per paragraph: climate/ activities/ price Writing a letter

7. Most letters include: A conclusion that winds up the letter and makes it clear what its PURPOSE is. If you wish the reader to do anything, make sure they know what you want. For Persuasive: Call us now to book! Alternatively, we will be visiting Newcastle and will be at St. James’ Park on Saturday 20 th April, See you there to book the holiday of a lifetime! Writing a letter