1. AA Business Process Changes for SIS

2. Planning for SIS Where to start? Pax, Cargo, MISC? In house system vs. outsourced development Identify Business Processes

3. Planning for SIS Non-Sample Sample First & Final Alliance Processing

4. Planning for SIS Prime Billings Non-Prime Billings Rejections Billing Memos Credit memos

5. Inception Phase Develop an understanding of SIS requirements Build Business Case Define the Scope Document current Business and Systems processes

7. Inception Phase Participate in Industry Forums Assemble the team Document the Business Requirements Build the Use Cases

8. Elaboration Phase Analysis and Design for: Receivables Payables Workflow Non-Migrated Processing e-Support Linking Create Test Plans

9. Construction Phase Build and Unit Test: Receivables Payables Work Flows Inbound & Outbound IDEC Create Test Scripts Document Business Process Changes

10. System Test Execute Test Scripts Bug Correction and Retesting Create Implementation Plan Update Business process changes docs Prepare Training Materials Review Pilot Test Scripts

11. Pilot Prep and Testing Ready test data for Pilot Migrate code to stage environment Execute Pilot Test Scripts Bug Correction and Retesting Pilot Sign-off

12. AA Timeline for SIS

13. Project Organization - Passenger Manager (RA Control) – Leigh Boggsleigh.boggs@aa.comleigh.boggs@aa.com Manager (RA Operations) – Maureen Blairmaureen.blair@aa.commaureen.blair@aa.com Development Manager (AA IT) – Tucker Nixtucker.nix@aa.comtucker.nix@aa.com Project Manager (PAX) – Lance Landphairlance.landphair@aa.comlance.landphair@aa.com

14. Project Organization - Miscellaneous Manager (Corp Receivables) – Chris Reynoldschris.reynolds@aa.comchris.reynolds@aa.com Supervisor (Corp Receivables) – Christina Phillipschristina.phillips@aa.comchristina.phillips@aa.com Development Manager (AA IT) - Tucker Nixtucker.nix@aa.comtucker.nix@aa.com Project Manager (MISC) - Lillian Roepkelillian.roepke@aa.comlillian.roepke@aa.com