1. Meeting Sector Group Services & Retail 26-9-2013 Welcome in Brussels

2. Member of Enterprise Europe Network In Brussels => 1 entity, 2 partners: Enterprise Europe Brussels

3. In Flanders: Agentschap Ondernemen IWT http://www.enterpriseeuropevlaanderen.be/ In Wallonia: BEP, Hainaut Développement, SPI, SPW, Cap Innove, CCI Luxembourg, Idelux, Maison de l’Entreprise, Centre d’Entreprises Héracles, Interface ULG http://www.wallonieeurope.be/blx/ The network in Belgium

4. Commerce in Belgium Commerce & retail in Belgium: facts and figures  Commerce represents 11,2 % of BNP  40% of the budget of a normal family goes to the sector of commerce  Commerce attracts 2 million clients per day

5. Commerce in Belgium 18 sectors Baby Food Books Health & Beauty Convenience Interior Direct Selling Packaging DIY & Garden Pharma E-Commerce Restaurants & catering ElectroSports Entertainment Telecom Fashion Toys

6. Commerce in Belgium Baby  834 workers in this sector  Sales growth: 7,5% in 2011 Food  Sales: 37,5 billion euros.  25.000 sales points.  109.000 workers Books  Newspaper and books represent 2,2 billion euros sales  4.667 sales points  3.945 workers Health & Beauty  Sales: 949 million euros.  3.211 workers in 1.365 shops. Convenience (night shops, fuel stations)  1.000 shops in fuel stations, sales: 350 million euros.  1.233 night shops. 

7. Commerce in Belgium Interior  Sales: 4 billion euros.  3.754 shops (furniture, bed, lighting) - 9.000 sales points  12.231 workers. Direct Selling (home parties, individual selling and door to door)  Sales: 155 million euros  16.600 workers. 95% of them are independants Packaging  Sales: 350 million euros  55 companies – 1200 workers DIY & Garden  Sales: 3,5 billion euros  1609 sales points,  14.097 workers Pharma – Wholesaler-distributor - Intermediary between producers and pharmacists  Sales: 350 million euros  55 companies – 1200 workers 

8. Commerce in Belgium E-Commerce  Growth sales: 23% in 2011  But represents only 3% of total sales of retail’s commerce  41.530 commercial website with possibility to order online, active in Belgium. Restaurants & catering  Sales: 12 billion euros.  150.000 workers with 25% independants.  45.000 restaurants, cafés, disco, etc.  5.138 fast food services. Electro  Sales: 5 billion euros  12.040 workers in 3.684 shops. Sports  1.106 shops  4.191 workers Entertainment (CD, DVD, video games)  380 shops, -12%  Sales: 600 million euros

9. Commerce in Belgium Telecom  Sales: 600 million euros, growth+ 17% (smartphones effect).  958 sales points. Fashion  Sales: 7,71 billion euros, growth 3,8% 2010 to 2011.  79% garments and accessories, et 21% shoes and leather.  16.461 shops  38.305 workers Toys  Sales: 420 million euros, growth +7%.  587 shops  2.240 workers