1. Billing and Collecting Process ©2014 Comprehensive Finance, LLC

2. Billing and Collecting Process Compassionate Finance will auto-debit each patient’s checking or savings account once per month on the day they agreed to. We make direct deposits into your checking account once per week. You receive email notification when a payment has been deposited into your account. Email reminders are sent to patients 3-5 days prior to their payment date. Patients can access their account information online or by phone at compassionatefinance.com. ©2014 Comprehensive Finance, LLC

3. Late Payment Resolution Soft Collections Process: -Phone calls and emails up to 90 days past due -Repeated ACH attempts to collect missed payment -Patient’s interest rate does not increase Monitor the statuses of your patient loans by accessing the “Portfolio A/R Aging” report as illustrated in the Reporting Learning Module. Monitor our soft collections efforts by viewing the “memos” posted within the patient’s account in the Compassionate Finance system. ©2014 Comprehensive Finance, LLC

4. Late Payment Resolution Hard Collections: At the end of 90 days if no payment have been collected by Compassionate Finance, you will be notified of your options: 1. Suspend collection activity 2. Turn account over to collections ©2014 Comprehensive Finance, LLC

5. Congratulations! Click “Next Module” to take the quiz. ©2014 Comprehensive Finance, LLC Next Module